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Black Bear Diner The Woodlands
- Restaurants
- Shenandoah, TX
About this business
Location details
8821 Metropark Blvd, Shenandoah, TX, 77385, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
Our 1st experience with BB. Ordered 2 fried chicken dinners to pick up. ordered on phone with friendly gentleman. Husband picked up and added pies. Took a long time to get $6 in change. Opened bag at home and salads, cornbreads, and 1 piece of chicken was missing. vegetable portions were small. Called and talked to Karen, the manager. She was in disbelief that a piece of chicken could be missing (a drumlett had broken off the wing and was counted as a drumstick!) . Made excuses that chicken is pre packed (so not fre... read more
Business response:
Darlene Sorrells , we're sorry to hear your experience at Black Bear Diner wasn't the best it could be. It's important to us to make sure every customer feels satisfied when they pay us a visit, and we'd like to address this directly. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Chicken fried steak is a frozen cutlet not fresh made.
Business response:
Mac Fosmire , we're sorry to hear your experience at Black Bear Diner wasn't the best it could be. It's important to us to make sure every customer feels satisfied when they pay us a visit, and we'd like to address this directly. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Were out of certain item I understand with power outage we just had the waitress should have mentioned it when she took our drink order and then we are still billed for drinks and items that we did not received and we had to bring it to her attention I don’t think we should have
food was just ok nothing special. i had there chicken fried steak eggs and 2 pancakes . i hop is way better so dont waste your time or money
Business response:
Greg Stephen , we’re sorry to hear your experience at Black Bear Diner wasn’t the best it could be. It’s important to us to make sure every customer feels satisfied when they pay us a visit, and we’d like to address this directly. Please email us directly with your first and last name, and phone number to reach you. We will be in touch with you shortly. info@blackbeardiner.com
The place was empty, but we still waited ten minutes to be seated and when the waitress finally came to the hostess stand the couple that just walked thru the door was seated before us. She completely ignored us!!! Such a shame because we were really looking forward to tying this restaurant.
Business response:
We are sorry to hear about your disappointment regarding your recent visit. Your concerns will be addressed. My manager would like to address this personally. Please email us directly with your first and last name, and phone number to reach you. We will be in touch with you shortly. info@blackbeardiner.com
Terrible service, Food came out wrong 2 times. Fries were cold, did not ask how we want our burger cooked. Never again
Business response:
Marion Chalmers , Thank you for the feedback. we’re sorry to hear your experience at Black Bear Diner wasn’t up to snuff. We work hard to make sure every guest is happy and satisfied. When that doesn’t happen, we want to know about it! If you don’t mind taking the time. Please email us directly with your first and last name, and phone number to reach you. We will be in touch with you shortly. info@blackbeardiner.com
Terrible customer service. Second time to experience service this bad and just won’t do it again. Very unfortunate
Business response:
Thank you for providing your feedback and letting us know about this issue, Dena. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. My manager would like to address this. Please email us directly with your first and last name, and phone number to reach you. We will be in touch with you shortly. info@blackbeardiner.com
RecommendedThe food is delicious & for the price, the portions are huge. Our experience was mostly positive, except that one person at our table ordered the Oreo milkshake & it took over an hour & three reminders to get it. And, we were still charged for it. When the food did arrive, 2 people’s ordered were wrong or missing items. Also, we were a table of six & asked for separate checks. AFTER the meal, we were told that we couldn’t be brought separate checks, even though we were seated in the very back, near the ordering station. We w... read more
Business response:
Aw, shucks, you’re making us blush!
RecommendedThank you Patti for making our breakfast great this morning!
Business response:
Keep feeding your inner bear! We look forward to seeing you soon Michelle Lancaster !
Frequently asked questions about Black Bear Diner The Woodlands
How is Black Bear Diner The Woodlands rated?
Black Bear Diner The Woodlands has a 4.7 star rating with 6,823 reviews.
When is Black Bear Diner The Woodlands open?
Black Bear Diner The Woodlands is open now. It will close at 10:00 p.m.