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Blackcomb Lodge
- Hotels
- Whistler, BC
About this business
Location details
4220 Gate Way Dr, Whistler, BC, V8E 0Z7, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poorly maintained and poorly managed. Hot water boiler failed on day two so whole hotel had no hot water for four days. Manager strung us along each day saying next day for sure, presumably so that we would not check out. No discount or compensation offered and manager argued when we asked for one. Not even a free hot chocolate when we came in off the slopes. Bare bones, no frills and clearly run on a shoestring by cheapskates. Grubby grout in the shower, grubby orange scum in shower curtain easily washed off in the machine ... read more
The hotel did not have hot water since the boiler was broke. The room was very smelly and bathroom was full of mold in shower. Super noisy at night since there are many bars which play loud songs till 11 PM every night.
El peor hotel en whistler, check out a las 10 am. No tuvimos agua caliente y no servía la cafetera. Tiene buena ubicación pero creen que con eso todo lo demás puede fallar. Huyan de ese hotel
I had the worst experience of my life at this hotel. I will never recommend this hotel for anyone, especially if I love them. They charged an arm and a leg for everything including parking, taxes and extra fees. Then they towed my car amd blamed me for it. The next morning, the old guy was yelling at me about he parking. After the 8am morning experience, we checked out by 9:30 am the first day. We booked for 3 days. He made disrespectful remarks to my son when he brought the trolley back after checking in about no partying a... read more
We booked a one night stay in August for early December, and 23 days before our reservation, I tried to cancel due to an unforeseen situation. I called multiple times, about five times, but was told the manager was unavailable each time. Even Expedia could not help because the manager was not present. Due to this lack of support, we had to continue with the trip, and thankfully a friend covered the cost of the other room. We arrived early due to heavy rain and requested early check-in, only to be told it costs 50$. During ch... read more
Business response:
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations and appreciate the opportunity to respond. We apologize for the difficulty you encountered when attempting to cancel your reservation. As outlined in the terms of your online booking, our cancellation policy requires notice at least 30 days prior to arrival, which is why we were unable to process the cancellation. Regarding fees, we’d like to clarify a few points. Parking is public and not owned by Blackcomb Lodge; however... read more
Horrible service staff
Business response:
We’re truly sorry that your stay did not meet expectations. Please feel free to contact us directly so we can better understand your experience and assist further.
I had already paid the fee, and they had accepted my payment. Within just ten minutes, my friend arrived with their child, but the staff prevented the child from coming up due to safety concerns, which we understood. As parents, we also wanted to be cautious and not easily leave our child with others. After discussing it, we decided to book an additional room in accordance with their policies. The new room had a king-size bed and a sofa bed, accommodating three people, but we decided to only stay with two of us in the origin... read more
The front desk guy is really intense. I could tell he is the owner. He does treat you like youre checking in to jail instead of a hotel you are paying for. He makes you sign off on every single rule and theres little charges for every single thing. He also RAN out to the parking lot to greet us and it felt odd because his energy was very frenetic. He thought we were parking without paying and he was ready to confront us about it until he realized we were actual guests. The rules of the hotel are also posted EVERYWHERE its ex... read more
Business response:
Thank you for sharing your feedback. We’re glad you enjoyed the location, value, and the friendliness of our staff, as well as the room’s balconies. We’re sorry that your arrival experience felt uncomfortable. Our intention is always to ensure clear communication about policies and parking, but we understand that it may have come across as overwhelming. We also appreciate your comments regarding maintenance; we are actively working on updating different areas of the property to improve the guest experience. Thank you again f... read more
Frequently asked questions about Blackcomb Lodge
How is Blackcomb Lodge rated?
Blackcomb Lodge has a 3.6 star rating with 2,759 reviews.
When is Blackcomb Lodge open?
Blackcomb Lodge is open now. It will close tomorrow at 12:00 a.m.