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Blue Valley Animal Hospital

4.4

About this business

Location details

16200 Metcalf Avenue, Overland Park, KS, 66085, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 8:00 p.m.
Tue7:00 a.m. to 8:00 p.m.
Wed7:00 a.m. to 8:00 p.m.
Thu7:00 a.m. to 8:00 p.m.
Fri7:00 a.m. to 6:00 p.m.
Sat8:00 a.m. to 12:00 p.m.
Sun3:00 p.m. to 5:00 p.m.
4.4199 reviews
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Annette M.'s profile image
Annette M. 
rating
11 years ago

I am newer to the area and hadn't really searched for a vet for my little Sammie. He had become lethargic and was throwing up, he just wasn't his playful self. I looked for a vet that was close to me and it just so happened that Blue Valley Animal Hospital was right up the road. I gave them a call and told them what was going on and they told me I could come right away. When we arrived the staff was very welcoming and the doctor was very caring and thoroughly explained everything to me. Overall I had a great experience here ... read more

Melanie W.'s profile image
Melanie W. 
rating
11 years ago

Great service. Wonderful staff. Excellent doctors. Dr. Spain is fantastic! I wouldn't trust my animals with anyone else! 

Business response:

We appreciate the positive feedback! We strive to continuously offer exceptional service for our clients. Glad we can help keep your cat healthy! 

Gina F.'s profile image
Gina F. 
rating
2 years ago

Boarded my 24 pound schnauzer and sent food because he's on a special diet and instructions. On the second day they called to tell me my dog was throwing up and ad severe diarrhea and he needed to see the doctor. Long story short I get home and all of his special food was in his tote bag untouched. My dog is as thin as a rail. They gave him antibiotics that he didn't need and charged me a doctors visit that wasn't necessary and didn't follow any of my instructions for his special diet they fed him some cheap food that ma... read more

Chris F.'s profile image
Chris F. 
rating
3 years ago

We bought a 'package deal' to spay/neuter and declaw front paws for 2 kittens and were charged about $1450. When the date of service arrived, we were told we were never put on the schedule. So took our money but didn't schedule our appointment. A month and a half later we are getting the procedure done. Now we are presented with a bill for another $400 for medicines. I would definitely recommend looking elsewhere for this service. 

D L.'s profile image
D L. 
rating
3 years ago

Dr. Spain was good, Dr. Rogers seems to be good. But the prices are ridiculous & the office personnel are very rude. I tried to use the Care Credit card which is a credit card to use for medical expenses. The girl in the office refused to run the credit card saying that the bill was $65 & that she had to run the minimum of $200 on the credit card. I knew that was not true. So I told her that it has to be a minimum of $200 for 0 % interest but that I was not requesting 0 % interest. She said that she would have to char... read more

Geralynn B.'s profile image
Geralynn B. 
rating
3 years ago

We had gone to Stanley Veterinary clinic near our home for quite a few years but became dissatisfied just prior to the death of our older female pug. We really loved Dr Pearson but she only works there a couple of days a week and we didn't want to see anybody else. I reviewed other Veterinary clinics near us and decided to go to Blue Valley in Sept 2021. My other elderly female pug needed her teeth cleaned so they suggested an echocardiogram. They said it showed some type of spot on her heart that was possibly cancerous. I'm... read more

Business response:

Thank you so much for you feedback. We really appreciate that and use feedback to improve client satisfaction and patient care. If we can do anything in the future for you and your pet family please feel free to call. 

Madalyn S.'s profile image
Madalyn S. 
rating
4 years ago

I have gone to this vet clinic for over a year now and my Cat recently received a case of ringworm from my other kitten. After bringing my cat in to be seen for ringworm and an upset stomach they never properly treated or prescribed anything for the ringworm case. Now the case has gotten much worse and we have it ourselves all over our skin. After paying well over $300 in vet bills, visits, and unnecessary X-rays to figure out what was wrong. The clinic now won't prescribe my cat an anti fungal medicine to help him get treat... read more

Business response:

I'm so sorry for your experience at our hospital. We would love an opportunity to help you in the future. If you would like to discuss this case and your experience we would welcome your feedback. Please feel free to reach out to Dr. Spain or Sara Stevens our practice manager to discuss this further. 

Megan B.'s profile image
Megan B. 
rating
4 years ago

Rude receptionist! God forbid they work 6 minutes past closing time. Don't try to apologize either because she will just hang up on you. I dropped my dog off at 7:30am since it's first come first serve and they don't call until 5:30pm to let me know that my dogs are ready to be picked up. So Yes ma'am you are closed at 6 but please give others grace when they are trying to get there as soon as possible. 

Ashley G.'s profile image
Ashley G. 
rating
4 years ago

1 star for same day appointments. ZERO communication between employees. I came here for a service for my pet who was insanely bloated. She turned out to have heart issues. She needed to be drained and have an ultrasound. That's perfectly acceptable. The vet tech and vet were kind knowledgeable and incredibly helpful. The day I came to pick up my dog was a different story. I came in to pay realizing I'd left my second form of payment an hour away in my work vehicle. I tried to split payment between the two forms to... read more

Business response:

My recommendation for this review would be to go to this persons profile and let it speak for itself. As a business owner I deal with many people and many patients. Its in general very sad that this is how people are. I was going to put all the positive things that our staff and hospital does on a daily basis, but honesty this review does not even deserve that level of time. I'm very sad that you feel this way in regards to our business. I'm sure you will have many more negative reviews to give in the future. Best of luc... read more

Frequently asked questions about Blue Valley Animal Hospital

How is Blue Valley Animal Hospital rated?

Blue Valley Animal Hospital has a 4.4 star rating with 199 reviews. 

When is Blue Valley Animal Hospital open?

Blue Valley Animal Hospital is closed now. It will open at 3:00 p.m.