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Blue Valley Animal Hospital
- Veterinarians
- Overland Park, KS
About this business
Location details
16200 Metcalf Avenue, Overland Park, KS, 66085, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | 3:00 p.m. to 5:00 p.m. |
My dog is a really playful dog and loves people. Whenever we leave him at someone else's house for babysitting hi is fine but as soon as we come to the animal hospital he starts shaking. They probably left him in the crate the whole day.
We are new to the area and we visited to bring our dog in for routine shots and a check up. A vet tech met us in our room, took our dog to the back for a set of shots, brought her back and took my credit card for payment. I had questions for the veterinarian who was nowhere to be seen. Had a few questions regarding a few patches on our pup's skin that were missing some hair. The vet tech's response was, "Yeah, I mean it's definitely some kind of hair loss." She didn't offer to go ask the doctor, I felt like we were in a rush... read more
Business response:
I believe my practice manager had spoken with you in regards to this situation. It is my understanding that you were not scheduled for an exam with the doctor and were only scheduled for a technician appointment which is why a doctor did not see you. If this is incorrect please let me know. Dr. Spain
It was the most awful, traumatic experience of my entire life. This place should be put out of business because they have no idea what they are doing or how to run a veterinary hospital. The "customer service" we received was cruel and heartless, we were overcharged, NOTHING was done to fix the issue, and their main veterinary just didn't seem to care just charge me with no results. I'm sorry my sweet dog went through their torture for weeks upon weeks in that disgusting place and I am still upset about the entire experience... read more
This clinic is horrific, the staff has zero clue on anything. Not only did a staff member shave the wrong leg, the surgeon didn't even double check and did surgery on the wrong leg!! We've had soo many clueless staff member conversations this clinic is a mess. Yes they covered the cost of both surgeries ( wrong leg and actual hurt leg) but 23 weeks of hell isn't worth it.
Business response:
Jamie, First off thank you for your public comment as we do check these reviews and take them seriously. I also use reviews and peoples experiences such as yours as a teaching opportunity for our staff in order to reduce situations like this. Secondly as I have discussed with you before this situation did occur during the initial covid shut down and yes there was a lot of miscommunication that happened during that time with our hospital and the surgeon and for that I do apologize. While this is no excuse it was just the u... read more
They recommend declaws here, last I went. Even on adult and senior cats... don't go to a place that still uses barbaric practices. I will not respond to any business replies as this is an app for customers to share our experiences, not for you to try a PR move.
Business response:
John, Thanks so much for your feedback but unfortunately the information that you are referring to is not accurate. Our hospital does provide state of the art declawing as we use a laser, significant amount of pain control and we ensure that the patients comfort from the time they enter our hospital to the time they leave the hospital. We only provide this service for those patients that qualify for this procedure and after thorough consultation with the pets parents to provide alternatives to declawing as well as all of the... read more
The staff is awesome and for the most part we had a good experience with Blue Valley Animal Hospital; however, the management seems out of touch with their clients. We used this company for veterinary, boarding and day care but recently we got a call institution a $75 fee for late pickup. Competitors charge $1 per minute or something reasonable but we were informed of a flat $75 fee which is ridiculous. We will be taking our business elsewhere where empathy and reasonably policies exist.
Business response:
Thank you for reaching out to us as we take customer service very seriously. It appears that unfortunately we are unable to meet your needs regarding late day care pickup. We completely understand that life and schedules are unpredictable and we will make every attempt to accommodate our clients' needs. We are a strong believer that family comes first, so we respect our wonderful staff and strive for them to leave on time to pick up children from daycare or other family obligations after work. Our hospital is always looki... read more
A year ago I would have given them five stars, no longer. They have had some staff turnover and, needless to say, I am no longer a satisfied customer. The front desk staff is uncaring and rude when I call. They also have a new groomer and it is now impossible to get in for an appointment without waiting a month or longer. Their old groomer was able to get us in within a week or two. When I asked about this, the front desk said "our new groomer brought her own clientele!" So, I guess Blue Valley's customers just don't matter ... read more
Business response:
Dear Lynette, I'm sorry that you had a less than satisfactory experience. It is our goal to provide exceptional customer service to all of our clients and it appears that we didn't meet your expectations of that. I apologize that when you called to make a grooming appointment that you weren't able to get in soon. I had the priviledge of working with our old groomer for 14 of her 18 years at Blue Valley Animal Hospital and she was an amazing groomer! Change is never easy and after she retired, our staff and clientele have... read more
We used Blue Valley for years and loved the original vet. Unfortunately our experience has not been the same with the newer vets here. Its a long story but our Collie (although older) basically died because of their lack of care overnight on a holiday weekend. Its too horrible of a story to go into here but lets just say we were heartbroken and appalled.
Business response:
Julie, I am so sorry for you loss and that your experience at our hospital was a negative one and I know that our pets including mine become part of the family. There are no words that can change the outcome or improve the situation but I really do appreciate your feedback as I take customer feedback very seriously. It is my priority that your pet has a good experience while boarding and unfortunately it appears that did not happen in this case. Our hospital boarding facility has implemented in the last 2 years multiple s... read more
Very disappointed in the service and front office staff. I had schedule for my dog to have shots and flea medicine administered when I dropped her off for the day. I was told that the cost of everything was $ 119.00 and went I went to pick up my dog my bill was $159.00 They were also suppose to give my dog flea medicine when she was dropped off for the day which was never done. When I told them I was not happy with the bill being jacked up extra $40, for awareness check up that she had already had in January, they acted ... read more
Business response:
Janet I am very sorry for your experience at our hospital. It definitely appears that some degree of miscommunication happened at our office and you didn't get the degree of service that you deserved or expected. I take bad experiences very personally and seriously and would appreciate the opportunity to make things right. If you could call my office at a time that works best for you, I would really like to attempt to make it right. I hope to hear from you soon. Thanks, Dr. Brad Spain
Frequently asked questions about Blue Valley Animal Hospital
How is Blue Valley Animal Hospital rated?
Blue Valley Animal Hospital has a 4.4 star rating with 199 reviews.
When is Blue Valley Animal Hospital open?
Blue Valley Animal Hospital is closed now. It will open at 3:00 p.m.