Blue World Pools, Inc

Amanda L 

on BBB

a year ago

Horrible place to do business with. They pressure you make false promises and stand over you until you do say what they need you to do to make the sale and give you all false information about cancellation. The customer service is horrible. I was given false information from the start and the whole entire process. My daughter was hospitalized between the time I signed and when I tried to cancel. I asked for another copy of the signed contract and the customer service rep refused. The sales rep assured me that I could cancel ... read more

Kim D 

on BBB

a year ago

Biggest pos company I've ever dealt with. **************** reps have nasty gang member attitudes, rude and interrupt you mid sentence. Literally 2 different people hung up on me 2 seperate occasions when trying to resolve a payment is***. You will be put on hold for 20 plus minutes and when you complain a black lady with attitude, smart attitude will chuckle and tell you 20 minutes is good. I'm planning to *** in regards to her threats. Not even a 1 star. DONT BUY A POOL. YOU WILL BE VERY VERY SORRY!!! 

James C 

on BBB

a year ago

My wife and I bought our Blue World Pool 2 years ago. Since then we have had to have our ladder replaced which Blue World pools said that is not covered under warranty. So we called the ladder company and they said that was not true so we called Blue World pools back and told them what the ladder company said. We got our new ladder in about 2 weeks free of charge. That was great we got the ladder but they lied about it. Now its been 2 years and the sides are rusting. I have sent pictures to them. Now its been 6 months later ... read more

Vanessa S 

on BBB

a year ago

Their equipment malfunctioned before we ever got into the pool and there was 2 small holes in the liner higher than where the installer has to see. I paid over 1100 dollars to have ot filled. They telling me I need to drain my pool after not even using it for them to put in a new liner but will not pay for new water to be put in. Not fair for me to be punished for their equipment malfunctioning. 

Jessica T 

on BBB

a year ago

I wouldnt even recommend.. saw a deal, they incessantly called over and over and over.. I finally answered when I had the time of day.. made a same day appt, ZERO consultation personnel at the time allotted, no text, no call, no show! S***** 

Paige W 

on BBB

a year ago

They lied about the price of a pool and when I informed them that I was only interested in the $399 pool they called me about they canceled my appointment. I was told by *** that I did not know what I wanted and that they were not in the business of giving out pools, mind you, they called me, and this is what they are advertising. Its false advertising 

Christian S 

on BBB

a year ago

After receiving an awesome sales rep who did a great job promoting this company, my wife and I were convinced to sign up. What started as a promising experience quickly turned into a nightmare. We had questions about the product specifications and called customer service, only to be met with disrespect and a complete lack of helpfulness. Anyone who had a simple question about the product we signed up for was treated poorly. As a result, we decided to cancel our subscription and followed all the necessary steps to do so. Desp... read more

Crystal B 

on BBB

a year ago

In the beginning, everything was great! Installer and all was awesome!! However, afterwards customer service is RUDE!! One lady that I deal with all the time, should NOT be working in customer service! She is always rude and is always changing dates without really giving a date and changing the amount due by when to keep from losing our house. We were doing great in the beginning, but hit hard times when me and my husband separated and can't even talk to me with some respect. If I was her manager, she would have been fired a... read more

Hilary P 

on BBB

a year ago

HORRIBLE company to do business with! Do yourself a favor and run away as fast as you can! The majority of what the sales rep said turned out to be a complete lie. I was told the interest was up front. Lie. I was told that the pool company did not do any electrical, but would dig the trench to put it in. Lie. I was told that I did qualify for a pool cover, and other things that were completely dishonest. When I called about these issues I was told they werent sure why the rep told us these things. I did get them to agree to ... read more