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Bluebird Care Calderdale & Bradford
- Home Health Care
- Halifax
About this business
Location details
Office 20, Hanson Lane Enterprise Centre, Hanson Ln, Halifax, HX1 5PG, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Overall I am very pleased with the service my Mum is getting. I only have one comment really and that is the timings of the visits are sometimes not accurate to the schedule. My Mum particularly gets agitated when they call early on a night time and she has to go to bed. I have spoken to the team on several occasions but to no avail.
Business response:
It is great to hear that you are pleased with the care we provide for your mum. The exact timing of visits is always difficult for home care as the carers will be visiting 6-8 customers during their shifts. Depending on how they find customers, staff may occasionally need additional time. Traffic and road works also play their role. Carers and office staff aim to get to all our customers within 15 minutes of the agreed time. For an 08:00 visit, our carers aim to arrive between 07:45 and 08:15. I'm sorry to hear the carers ar... read more
Level of care is good, carers are compassionate and caring and are always on time for their visits throughout the day. Very friendly and have a good rapport with both patient and family. Would definitely recommend.
Business response:
We take considerable care when selecting care staff. We recruit staff based on their character traits with an emphasis on compassion, care, respect, dignity, and fun. We're so pleased that your loved one has experienced good care and you've found the carers to be compassionate and caring. Quality of care and the manner it is delivered impacts the whole family. We're pleased that our carers have developed a friendly rapport with the customer and the family. It is very comforting to read that you would recommend Bluebird Care,... read more
The Bluebird staff are always friendly and always take care of Mum's needs, should she need a doctor for instance. Things sometimes go a bit awol if new carers have started with her shopping, but hey ho, we all have to learn. Otherwise, all fine.
Business response:
We're so pleased that you've found our carers to be friendly and caring towards your mum and take care of her needs. It's incredibly reassuring for our customers and their families that if a customer needs assistance from other healthcare professionals such as doctors, district nurses etc, our care staff are there to help. Im sorry to hear that things have sometimes gone awol with new care staff. Thank you for being a star and understanding that new staff need to learn. We aim to learn from these instances and update our tra... read more
The care workers take their time and talk to my dad, even though he may not always respond. They demonstrate kindness to him. When I am there, I never hear my dad shouting "Oh don't", which he used to do with the care workers who cared for him before Bluebird took over. They reassure him all the time.
Business response:
Thank you for taking the time to leave us such positive feedback. In our recruitment and training, we put a lot of emphasis on communication, talking to customers and gaining their trust is an essential element of care. Our carers are trained to talk through what they're going to do (and where possible gain customers' permission before they do it). This process of talking to the customer as they're doing things helps to make the customer feel comfortable. We are very happy to hear your dad is comfortable with his carers. We ... read more
Excellent level of care. Carers get to know and understand the needs of the client and react accordingly. Regular staff so minimal disruption to the client making him comfortable with the carers. As the son of this 96-year-old man, I am delighted with all aspects of this company's performance.
Business response:
We aim to provide the best care possible. We try to ensure regular carers attend so they can get to know each customer as an individual. We’re so pleased that you and your Father are happy with the care we provide. Thank you so much for such kind words.
I'd happily recommend Bluebird Care to anyone who needs help supporting a relative at home. I know Dad is safe, clean, fed and happy with his care team, so I can get on with my life, without worrying about him. Dad was not the easiest of patients to care for and at one point we thought we might have to resort to a care home when he was with a previous care provider but since changing to Bluebird their professionalism, care and 'can do' approach have made a huge difference. Their online interface means I can check how he's do... read more
Business response:
Thank you very much for such heart-warming words. It’s a pleasure and honour to care for your Dad. We’re so pleased that we’ve made such a difference to your Dad’s and your life. Feedback like this makes all the hard work worthwhile – thank you.
The girls are all very nice, but the notes leave a lot to be desired. We rarely know whether my mum has had her medication, and they arrive too late for lunch. The idea was for them to make her lunch and ensure she eats it. My mum tells them she’s eaten, but we have no idea whether she has it or not. At the moment it’s just not working for us due to my mum's lack of memory. My mum must be the easiest 45 mins they have all day because they don’t do anything.
Business response:
Good Morning, we are grateful for all feedback, good and the not so good, as it helps us to continually improve. Our aim is to provide the best possible care to those we support, and it is something we take very seriously. We are sorry we haven’t met your expectations; this isn’t the service we aim to deliver. Upon looking at your mum's notes, I can see additional tasks have been added to allow you to see what the carers have done for mum at her visits. I have also reviewed your mum's recent care notes and noticed the notes ... read more
We would like to say a very big thank you to Bluebird Care, they have been looking after my mum for the last few months. Since she returned from hospital, they have shown such respect and treated her with dignity and empathy. They have gone beyond anything they needed to do, and because of how their carers work, my mum ended her days at home happily, until the last day when she needed professional care from doctors and nursing staff.
During the lockdown, my sisters and I were worried about our recently widowed, 79-year-old Mum who was becoming increasingly anxious and lonely. She lives 200 miles from us, so we had only spoken to her by phone for well over 4 months. In June, she was diagnosed with an eye infection and when she was able to come and stay with me, I was concerned at the amount of medication (eye drops and tablets) she had to take throughout the day. We knew that we could not send her home on her own again without help. We found the Bluebird ... read more
Business response:
Thank you for your kind words. It is much appreciated. Glad to know that you are very satisfied with the care your mom received.
Frequently asked questions about Bluebird Care Calderdale & Bradford
How is Bluebird Care Calderdale & Bradford rated?
Bluebird Care Calderdale & Bradford has a 4.5 star rating with 80 reviews.
When is Bluebird Care Calderdale & Bradford open?
Bluebird Care Calderdale & Bradford is closed now. It will open at 8:30 a.m.