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Bluebird Care East Suffolk, Great Yarmouth & Lowestoft
- Home Health Care
- Great Yarmouth
About this business
Location details
Beacon Innovation Centre, Beacon Park, Camelot Rd, Gorleston-on-Sea, Great Yarmouth, NR31 7RA, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am absolutely delighted with all of the care provided to my Mum and myself by the Bluebird team, not only the carers but also from the managers and admin staff. I live abroad so knowing that my Mum is cared for is naturally extremely important. This is first experience of carers, for my Mum, and I have to say each and everyone of the carers are amazing. They all have their own individual characters which provides an all round care package for their clients. I love the fact that the carers are rotated such that the clients ... read more
Business response:
Thank you so much for your kind review, it really means a lot to our whole team. We're so pleased to hear that both you and your Mum feel supported, especially with you living abroad. Providing reassurance as well as high quality care is incredibly important to us. It's lovely to hear your feedback about our carers and the difference their individual personalities make. We're also glad we could support you during the more sensitive and urgent situations you mentioned. Thank you again for trusting us with your Mum's care - it... read more
We have been with Bluebird Care for several years now for the care of my father. He has been satisfied with the care received and always seems to get along with the carers who come out. They are respectful, kind and patient with him and he enjoys the rapport. Whilst there have been a couple of minor concerns during this long time I have always found management easily reachable, quick to act, and always with my fathers dignity and standard of care at the forefront. For these reasons I would recommend Bluebird Care.
Business response:
Thank you for taking the time to share your experience. We're so pleased to hear that your father has been happy with the care he receives and that he has built such a positive relationship with our carers. It's wonderful to know they are providing the respectful, kind, and patient support that is so important to us. We also appreciate your feedback and more importantly your acknowledgement on our recent call that this was dealt with immediately. We have a zero tolerance towards anything less than a 5 star service. Any conce... read more
The care that my husband gets from Blue Bird care is excellent.all the carers that we have are polite ,respectful and first class. they look after my husband as i would . nothing is too much trouble could not wish for better service than what they give
Business response:
Thank you so much for your kind words. We are delighted to hear that your husband is receiving the care and attention he deserves. Our team takes great pride in providing respectful, compassionate, and first-class care, and it's wonderful to know that their efforts make a real difference for you and your family. Your feedback truly means a lot to us and motivates us to continue delivering the highest standard of care.
I'd never had any experience of using outside services for my mother's personal care so didn't know what to expect or what my mother's reaction would be. I was happy that she had the same carer who was patient, caring and always in good spirit which put my mother at ease and I could hear them laughing while she was receiving care.
Business response:
Thank you for sharing your experience. We understand that arranging care for a loved one for the first time can feel uncertain, so we're really pleased to hear that both you and your mother felt comfortable with the support provided. It's wonderful to know that having the same carer helped build trust and that their patience and kindness put your mother at ease. Hearing that they shared some laughs together truly means a lot to us. Thank you for your kind feedback.
Highly recommend the Bluebird team , my 93 year old Dad was treated so well by the whole Bluebird care team. He had a team of regular carers that he really liked and was fond of. They never missed a visit, they were always on time and would stay longer to sort any important issues if required. They treated him with respect and kindness and had a laugh and a joke too. The office were always very helpful and more than flexible if I needed to change visit times. I was given a weekly care plan and lots of information on what hap... read more
Business response:
Thank you so much for taking the time to share such a thoughtful review. We are delighted to hear that your Dad had such a positive experience with the Bluebird Care team. Providing consistent, compassionate care is incredibly important to us, so it's wonderful to know that he enjoyed seeing his regular carers and felt comfortable with them. It's especially meaningful to hear that the team's kindness, respect, and sense of humour helped make his visits enjoyable and that our office team could support you with flexibility and... read more
Bluebird carers looked after my mum for the last 4 months of her life. Staff were brilliant with her and she loved seeing them. Their care kept her in her own home up until the day before she passed. It was sudden and unexpected, but I could not have wished for better treatment for her. A massive thank you to all of her carers and with extra special thanks to Billy, Alyson, Jo, Lucelle, Mercedes and Jessica who all showed her such kindness. Also thanks to everyone in the office who were akways friendly and helpful. A great c... read more
Business response:
Thank you so much for your kind and thoughtful words. We feel truly honoured to have cared for your mum and to have helped her remain in the comfort of her own home. It means a great deal to hear how much she enjoyed seeing the team. We will be sure to pass your lovely thanks on to Billy, Alyson, Jo, Lucelle, Mercedes and Jessica, as well as our office team. Your words will mean so much to them. Please accept our heartfelt condolences, and thank you for trusting us to care for your mum during such an important time. She was ... read more
Bluebird Care do a very good job of looking after my dad. They are very attentive and offer him a lot of support with his day to day needs. Similarly, the office are quick to respond if I have any questions or concerns and are always very helpful. Bluebird have been looking after my dad for almost two years and they have been really good for him, helping him to face the many challenges that being older brings. The carers always offer a lot of reassurance and positivity. It's been good for for dad that he can have the same ca... read more
Business response:
Thank you for your kind words. We're delighted that your dad is receiving the support he needs and that our carers have been able to build such positive relationships with him. It's great to hear that our office team has been helpful and responsive too. We really appreciate your trust over the past two years and your recommendation-it's a privilege to care for your dad.
The Lowestoft Bluebird team have been visiting my Mum for two years now and their care and support have been invaluable for both Mum and her family in helping her remain in her home and have some independence. This is of particular significance as Mum has dementia and the Bluebird team ensure regular continuity of the carers who visit and have therefore really got to know Mum. They are friendly, attentive, professional and kind. The management team are superb. Quick to contact the family if there are any concerns and very pr... read more
Business response:
Thank you for taking the time to share this wonderful review. It means a great deal to our whole team to know that our support has made a positive difference for your mum and your family. We understand how important continuity and trust are, especially when supporting someone living with dementia, and we're so pleased that our carers have been able to build such a great relationship with your mum and that communication and flexibility have helped make things a little easier for you. We will pass on your kind words to the who... read more
Always helpful , when I have needed extra care. For mum this has always been sorted out promptly. Good communication from the office .Schedules are sent weekly of the carers visits. Continuity of carers is good regular people visiting my mum.
Business response:
Thank you for the many calls of positive feedback you have made to the office recently. These calls coupled with this review is very much appreciated and I will ensure these are passed onto the caring team, thank you again.
Frequently asked questions about Bluebird Care East Suffolk, Great Yarmouth & Lowestoft
How is Bluebird Care East Suffolk, Great Yarmouth & Lowestoft rated?
Bluebird Care East Suffolk, Great Yarmouth & Lowestoft has a 4.9 star rating with 53 reviews.
When is Bluebird Care East Suffolk, Great Yarmouth & Lowestoft open?
Bluebird Care East Suffolk, Great Yarmouth & Lowestoft is closed now. It will open tomorrow at 8:30 a.m.