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Bluebird Care East Suffolk, Great Yarmouth & Lowestoft
- Home Health Care
- Great Yarmouth
About this business
Location details
Beacon Innovation Centre, Beacon Park, Camelot Rd, Gorleston-on-Sea, Great Yarmouth, NR31 7RA, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Bluebird Care has been a breath of fresh air, they are on time, professional, caring and cared for my dad, who has dementia.
Business response:
Thank you for your kind review. My team work extremely hard to deliver the best care possible so it is extremely rewarding when clients and their families take the time to comment on it. Our specialist dementia training really helps us to understand the challenges that our clients face, allowing us to create a personalised care package for each of our clients. Thank you again for your kind comments.
Good level of care. The client is treated with dignity and respect. No rush. Staff friendly and competent. Supervisors are quick to respond to calls and queries. Staff use appropriate Personal protective equipment (PPE) to reduce the risk of infection. My mother appreciates listening to chat and local news.
Business response:
Thank you for your kind words and 100% rating. We work hard to ensure all our clients are cared for with compassion and professionalism and treated with dignity and respect. It is more than pleasing to hear back from clients that this is noticed and appreciated, thank you again.
Bluebird Care has been brilliant for my husband. They do personal care and companionship visits with him and he is always happy to see them. The carers are fantastic, they really support him being independent and have a good chat with him. The office staff always try very hard to accommodate any changes.
Business response:
Thank you for your extremely generous and positive feedback, it is so rewarding to know that all our efforts across the team are appreciated, thank you again.
Very happy with all staff, all been very good with my uncle. My uncle has onset of dementia and everyone has been respectful of him. My uncle is happy with his care.
Business response:
Thank you for your kind words and 100% score across all categories, it is great to know that our team of carers are meeting and exceeding your expectations. All our team take great pride in their work and the care they provide to our clients, I am delighted that it is acknowledged and appreciated, thank you again for your extremely positive review.
Cheerful and smiling.
Business response:
Thank you for your super feedback. Our team of carers genuinely enjoy supporting our clients so it is great to hear that this comes through so positively in their day-to-day contact with you.
the team and management are very attentive, caring, helpful and always on the end of the phone. Gives me peace of mind. Always provide feedback and information. They make suggestions for what is needed for my mother. Very happy with the care given.
Business response:
Thank you for your kind review, it is great to know that we are supporting your mother to the high standards we pride ourselves on. We constantly strive to deliver excellent levels of communication with clients next of kin so it is great to hear that it is appreciated, thank you again.
I find the carers very helpful. They always ask me, after doing my legs and making me a drink, if there is anything else I would like them to do. They are quite willing to do anything and nothing is too much trouble. I believe I have a very good net of carers.
Business response:
Thank you for your kind comments, our carers take great pride in their roles and are always willing to provide as much support as they can. Thank you for acknowledging the great work they do every day.
The carers have been fantastic throughout my time using the service. Staff are friendly, professional and go above and beyond to ensure the welfare of clients. In my instance, repeatedly contacting outside agencies to ensure that an infection was treated by a nurse- an infection I would not have known about if not for the understanding and knowledge of the carers. Alongside personal care, the carers were eager to help with chores and cleaning to ensure my home was a clean environment to recover. This allowed me to focus on g... read more
Business response:
Thank you for your extremely positive and kind review, the team will be absolutely delighted to know that they are appreciated so much, thank you again.
It would be good if it was just two or three regular carers instead of a different carer on each visit. Dad has dementia and he finds it confusing.
Business response:
Thank you for the excellent review scores across all categories. Please be assured that we do our utmost to ensure continuity of care, however, holidays, sickness and staff training do affect our ability to achieve this on occasion. All our carers are trained to the same exact Bluebird Care standards, however, I do appreciate this feedback and will discuss this issue with my team. Thank you again for the amazing review scores.
Frequently asked questions about Bluebird Care East Suffolk, Great Yarmouth & Lowestoft
How is Bluebird Care East Suffolk, Great Yarmouth & Lowestoft rated?
Bluebird Care East Suffolk, Great Yarmouth & Lowestoft has a 4.9 star rating with 53 reviews.
When is Bluebird Care East Suffolk, Great Yarmouth & Lowestoft open?
Bluebird Care East Suffolk, Great Yarmouth & Lowestoft is closed now. It will open tomorrow at 8:30 a.m.