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Bluebird Care Gateshead
- Home Health Care
- Gateshead
About this business
Location details
Ground Floor, 1, Boston House, Business Park, Fifth Ave, Earlsway, Team Valley, Gateshead, NE11 0HF, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The ladies who care for me are fabulous very caring individuals, they make my meals as well as making sure I am okay. Nothing is too much trouble for them. I just need to mention something and it is done. I am very happy with Bluebird and the carers they employ. They are efficient and helpful.
Business response:
Thank you for your wonderful review, Moira. It is lovely to hear how happy you are with the care and support you receive from our team, who very much enjoy their visits to you.
I can highly recommend Bluebird Care, Gateshead. Everyone at Bluebird, both carers and office staff, consistently go above and beyond to look after my dad and to ensure he can live safely and with dignity in his own home. Over the years Dad's dementia has progressed and they have always been able to react quickly to his changing needs. I don't live close to Dad so to know that he's being so well looked after is a great comfort.
Business response:
Thank you so much for taking the time to leave us such a lovely review. It is a pleasure to be able to support your dad to remain independent and in his own home and that our service gives peace of mind and reassurance to the family.
Without hesitation, I can highly recommend Bluebird Care. The dedicated staff are kind, caring, friendly, professional and reliable. Mum comments on how smart they look in their uniforms. Mum really looks forward to her visits from ‘the girls’ as she calls them and has built up a wonderful rapport with them. She loves to hear all their news and often tells me about their chats. Mum doesn’t get many visitors and enjoys a good chat and they take time to listen to her, she sometimes has difficulty finding the words but they are... read more
Business response:
Thank you for this excellent review. It is fantastic to hear that our customers and their family are happy with our service and that we are providing support and reassurance that we work so hard to deliver.
I know I can rely on the Bluebird staff who look after my mother to make decisions in her best interests. They gently encourage her to eat and drink appropriately. Whilst she may not always be keen to wash and shower as thoroughly as she always did, a kind encouragement helps to get these tasks completed. The detailed care notes give me the confidence to understand how much support she has received each visit irrespective of what I might be told on the phone. Perhaps most significantly if there are any health or medication w... read more
Business response:
Thank you for taking the time to write this lovely review. We work very hard to keep the quality of care to a high standard and support our customers to remain as independent as possible.
I can't praise Bluebird Care and the fabulous staff that look after my elderly aunty enough for what they do, they have been so diligent, compassionate and proactive in getting her the extra help she needs. Knowing that they are there every day when I can't be is a huge relief. They keep me informed and share their experience of similar situations with me so that I know what to expect. My aunties needs are complex, like any elderly person with dementia and seem to change rapidly but Bluebird Care has shown flexibility to res... read more
Business response:
Thank you very much for your excellent review. Our aim is to provide the best quality care possible and we are delighted to hear that we are achieving that.
Excellent as usual.
My aunt was firmly against having anyone come into her home to help her but after a serious fall, I took matters into my own hands and arranged for Bluebird Carers to call every day at lunchtime. After an initial reticence, my aunt now looks forward to their visits. She has built up a rapport with her carers and often tells me about their chats. They talk about ‘old’ Gateshead and reminisce about the ‘old’ times. I must add that the ladies are much younger than my aunt but have found old photos via the internet on their phon... read more
Business response:
I am delighted to read that your aunt is now receptive to the idea of having support and has built a great rapport with her care team. The team enjoy spending time reminiscing with your aunt and are thrilled to hear that you think she is looking healthier. It is an honour to be able to make such a difference to her life.
I'm very pleased with the care my Dad gets from Bluebird Care Gateshead. My Dad was initially very anxious about having carers but now he really looks forward to seeing them. Nothing seems too much trouble. Being able to check his care online is very useful for me as I live a long distance away from my Dad.
In 2015, I needed the help of Bluebird Care. When I was in need of assistance again, I had no hesitation in calling them. The excellent, very high standard of the carers has continued. I looked forward to the daily visits. Nothing, however small, was too much trouble for them. As I live on my own, I enjoyed our chats. They felt like my friends encouraging me to get better.
Business response:
Thank you, Ann, for such a lovely review. We are thrilled that you chose to return to Bluebird Care Gateshead for support with your recovery. We take pride in our commitment to provide and maintain high professional standards, which I am pleased you have been able to experience first-hand.
Frequently asked questions about Bluebird Care Gateshead
How is Bluebird Care Gateshead rated?
Bluebird Care Gateshead has a 4.9 star rating with 61 reviews.
When is Bluebird Care Gateshead open?
Bluebird Care Gateshead is closed now. It will open on Monday at 8:30 a.m.