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Bluebird Care Gateshead
- Home Health Care
- Gateshead
About this business
Location details
Ground Floor, 1, Boston House, Business Park, Fifth Ave, Earlsway, Team Valley, Gateshead, NE11 0HF, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My mother is very happy with the quality of care she receives from the girls at Bluebird Care. Nothing is too much trouble for them even if it's not on the care plan, the girls have always carried out her wishes. They are prompt, smart, happy and sympathetic at all times.
Business response:
Thank you very much for your review, we will pass your lovely comments on to your mum's team!
The carers are friendly but professional. They afford me all the dignity, respect and care I require and nothing seems to be a bother to them. I look forward to their visits - 5 a week - as they are sometimes my only visitors throughout the day. The carers are an invaluable help to me and I also appreciate the input of the management team.
Business response:
We are delighted to hear that our team is providing a valuable and caring service. Thank you for letting us be a part of your daily life. We will pass on your comments to our staff.
Bluebird Care has made a great difference in my life. I can trust them in every way and they act in a really willing manner. A pleasant smile means a lot when you live alone.
Business response:
Thank you for a lovely review, we are delighted to hear that you have trust in the team and they are making such a difference.
My mother in law didn't want to have carers but we persuaded her to have them for a week while we were on holiday. After the week she immediately agreed to have them three days a week permanently. Office staff have been most helpful. The carers have made a good impression on my mother in law and she now seems happy to have their help.
Business response:
Thank you for such a lovely review, we are pleased to hear that your mother in law has been able to build a trusting relationship with her team and feels confident to continue with the support.
Bluebird Gateshead is a first-class and well-run organisation. They have been helping my relative for a while now. The manager and staff always listen, are accessible, polite, understanding, prompt and willing to help in whatever situation arises. My relative, who has a number of health issues, both physical and mental, is always treated sympathetically by the friendly carers who combine sensitivity with efficiency.
Business response:
Thank you for such a lovely review. We are delighted to receive your comments and will pass these on to the rest of the team.
A small group of carers are providing an excellent personal care service for my aunt. They are always punctual and she is treated with respect and dignity. My aunt needs a great deal of help to remain safely living at home and the carers go above and beyond on occasions to ensure that the service they are providing is meeting her needs. The Care Manager notifies me of any issues that may need to be addressed so that a positive outcome can be achieved.
Business response:
Thank you for such a lovely review. We are pleased to hear that our team are delivering an excellent service. I shall pass your comments on to the team, I know they will be delighted to hear them!
Bluebird have allocated 2 staff to provide care: one carer covers 4 afternoons and has been an absolute gem; she is friendly, efficient and very caring. She is well liked and we rely upon and trust her. Another carer only comes one afternoon but again is liked and trusted. One minor area for improvement by Bluebird is communications - they should try harder to get in touch if there's any change to staffing.
Business response:
Thank you for your lovely review. We do introduce all of our care assistants to customers in advance of them doing a call and I will pass your feedback on to our team.
This is an excellent care provider. Staff are very professional but also very friendly with an excellent sense of humour. The level of training is very good and staff are capable of dealing with whatever they encounter. They are willing to use their initiative, whilst staying within company policies. They keep me well informed, contacting me if anything unusual has occurred, or been dealt with. They are not afraid to contact the GP or ambulance if they think it necessary. All staff in the office and the catering staff have g... read more
Business response:
Thank you for such a lovely review. It is a privilege to support your mum.
Bluebird Care Gateshead are really supportive if I have any queries about my care. My care package has worked well up to date and it's being increased as my needs have changed.
Frequently asked questions about Bluebird Care Gateshead
How is Bluebird Care Gateshead rated?
Bluebird Care Gateshead has a 4.9 star rating with 61 reviews.
When is Bluebird Care Gateshead open?
Bluebird Care Gateshead is closed now. It will open on Monday at 8:30 a.m.