Bluebird Care Gateshead

Michael B 

on Homecare.co.uk

6 years ago

A small group of carers are providing an excellent personal care service for my aunt. They are always punctual and she is treated with respect and dignity. My aunt needs a great deal of help to remain safely living at home and the carers go above and beyond on occasions to ensure that the service they are providing is meeting her needs. The Care Manager notifies me of any issues that may need to be addressed so that a positive outcome can be achieved. 

Les B 

on Homecare.co.uk

6 years ago

Bluebird have allocated 2 staff to provide care: one carer covers 4 afternoons and has been an absolute gem; she is friendly, efficient and very caring. She is well liked and we rely upon and trust her. Another carer only comes one afternoon but again is liked and trusted. One minor area for improvement by Bluebird is communications - they should try harder to get in touch if there's any change to staffing. 

David 

on Homecare.co.uk

6 years ago

This is an excellent care provider. Staff are very professional but also very friendly with an excellent sense of humour. The level of training is very good and staff are capable of dealing with whatever they encounter. They are willing to use their initiative, whilst staying within company policies. They keep me well informed, contacting me if anything unusual has occurred, or been dealt with. They are not afraid to contact the GP or ambulance if they think it necessary. All staff in the office and the catering staff have g... read more

Christine H 

on Homecare.co.uk

6 years ago

Bluebird Care Gateshead are really supportive if I have any queries about my care. My care package has worked well up to date and it's being increased as my needs have changed. 

Barbara W 

on Homecare.co.uk

6 years ago

Currently, carers get my mother out of bed and put her back to bed in the evening. All the girls are very smart, polite and extremely helpful. My mother does not like being showered but the girls manage to get her into the shower every other day, which is what we asked for. My mother has a very good sense of humour which the girls make the most of each day so that by the time they have her downstairs, she is in a good frame of mind. They are very good at picking up any problems mam has, such as a possible water infection, wh... read more

Kathryn C 

on Homecare.co.uk

7 years ago

Carers are conscientious, caring and pleasant. They are reliable and take the time to talk to my mam as they do her meds etc, as an equal. They all wear their uniform and ID badges. If I have had to tell them about any changes to my mams routine, they are helpful and do their best to make my mam have the best care possible. 

Gillian T 

on Homecare.co.uk

7 years ago

So very pleased we took the difficult decision to have support for my parents at home. My mother suffers from dementia and needed assistance with personal care and routine activities. My parents were reluctant to have strangers in their home and needed convincing. Bluebird Care Gateshead's staff have been exceptional from the off and put my parents at ease. My mother enjoys the carers' visits and her spirits are lifted. My father is relieved of some of the stress of caring in circumstances of deteriorating mental and physica... read more

Elizabeth R 

on Homecare.co.uk

7 years ago

Would like to thank Bluebird Care for looking after my mother in her last few months. Well done and greatly appreciated. 

E G 

on Homecare.co.uk

7 years ago

Very good, always on time and we have a laugh.