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Bluebird Care Gateshead
- Home Health Care
- Gateshead
About this business
Location details
Ground Floor, 1, Boston House, Business Park, Fifth Ave, Earlsway, Team Valley, Gateshead, NE11 0HF, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I can’t fault the care and support provided to my mam by Bluebird Gateshead. All of the carers and employees I’ve been in contact with have been extremely professional, supportive, patient and knowledgeable. I can’t praise them enough for their help and support during a very difficult time. I’d highly recommend them and thank them for their hard work and help.
Business response:
Thank you Claire for such a lovely review. It has been an honour to have been able to support your mum to remain at home through such a difficult time.
We engaged the services of Bluebird Care in late December 2020 for my elderly mum who needs support as she has Alzheimer's. They stepped in at short notice and the transition process was very smooth. The carers are reliable, arriving on time and staying for the full duration of the visit. We don't live locally so have only been present for a couple of care visits; the carers seemed friendly, kind and caring. Mum seems happy with her carers and tells us she has "a good bunch of girls". The office seems to be well run, emails ... read more
Business response:
Thank you for your lovely review and for choosing us to support your mum. It is a privilege to be part of her life and to support her to remain in her own home. We are pleased your mum has built a good relationship with our care staff and that you have had a positive experience with our team. Our pricing is structured as we pay our staff the national living wage and shorter care visits mean that there is increased travel time/mileage for staff. We believe happy staff means happy customers.
I am a mum of a 16 year old disabled and extremely challenging boy who is supported by Bluebird Care Gateshead. They came into our lives just before the lockdown in March 2020 and I must say I don't know where I would be without them. They are in constant touch with us and there service has been outstanding. They have stepped in at really short notice to help provide valuable support to our family when other services have let us down. They're very reliable as a company and my son loves his new carers. He has positive relatio... read more
Business response:
Thank you for a lovely review. We are delighted to hear that we are making a difference and that your son has built up such positive relationships with his care and support team.
I am very pleased with Bluebird Care and what they are doing for my chronically sick mother. I have found the level of support very good and the staff commitment to be excellent. Further, I have found the communication with management to be good and all necessary things explained and made clear. I will continue to advise my mother to use Bluebird Care services as I believe it is making a positive difference to her life at the moment.
Business response:
Thank you for such a lovely review. We are delighted to hear that your mother is really benefiting from our care and support and that you have such confidence in the team.
My dad receives regular daily care from Bluebird Gateshead. My sister and I don’t live near to dad so it's extremely important to us that he receives the best support possible to enable him to live safely in his own home. During lockdown it was an especially worrying time, however, Bluebird were (and still are) amazing. We receive regular updates through Bluebird’s office and carers. Their carers are always patient, professional and most of all kind. The carers frequently go out of their way to help my dad and adapt to his n... read more
Business response:
It is an absolute privilege to support your father to remain living safely at home. I know how fond of him his care team is and I will pass on the lovely feedback to them.
Bluebird Care Gateshead provide excellent care with a very reliable service. They keep me very well informed of how my mother is both physically and socially. Due to their excellent service, it allows my mother to remain in her own home in consultation with various health care professionals, Bluebird care appears to be highly regarded. The staff are professional and genuinely caring nothing is ever too much trouble.
Business response:
Thank you for leaving us such a lovely review. It is an absolute pleasure to be able to support your mum to live independently at home.
Bluebird Care has provided support to my mum since August 2020. All the staff at Bluebird Care made the transition to having support in her home a positive experience. The girls who visit are always friendly and professional making sure she is up and sorted in the morning. Communication with the management staff is excellent. They are always just a phone call away any time of the day. My mum and I would highly recommend this service provider.
Business response:
We are delighted to hear that your mum is having such a positive experience. We will make sure that your lovely feedback is passed on to her team.
I have been a member of Bluebird Care Gateshead since 20-11-2020. I have a lady who comes once a week to assist me to have a bath and hair wash one week and the next, a little domestic work in my home. I was impressed when I applied, by receptionists on the phone, also by the supervisor/manager. May I say the lady who assists me is most polite and ladylike. I use hearing aids and need glasses.
Business response:
Thank you for your review. We are delighted to hear that your experience dealing with the whole team has been a positive one and that you have a great relationship with your care assistant.
Everyone at Bluebird Care management, office staff and carers have consistently given the highest level of service. Carers often went "above and beyond" what was required and became part of the family without the exceptional level of care and support given my mum would never have been able to remain in her own home for an additional 2 years. We'll be forever grateful for what they've done for us all. Many many thanks.
Business response:
It has been an absolute pleasure to be part of your mum's life and she will be a huge miss to everyone in the team. We wish her every happiness in her new home.
Frequently asked questions about Bluebird Care Gateshead
How is Bluebird Care Gateshead rated?
Bluebird Care Gateshead has a 4.9 star rating with 61 reviews.
When is Bluebird Care Gateshead open?
Bluebird Care Gateshead is closed now. It will open on Monday at 8:30 a.m.