Bluebird Care Lewes District, Brighton and Hove

4.4

Home Health Care
Newhaven

About this business

Healthcare Home Health Care

Location details

Denton Island, Newhaven, BN9 9BB, United Kingdom

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Weekday	Schedule	Status
Mon	8:30 a.m. to 5:30 p.m.
Tue	8:30 a.m. to 5:30 p.m.
Wed	8:30 a.m. to 5:30 p.m.
Thu	8:30 a.m. to 5:30 p.m.
Fri	8:30 a.m. to 5:30 p.m.
Sat	Closed
Sun	Closed

4.441 reviews

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J B

5 months ago

Overall very satisfied. Carers knowledgeable and helpful. Only thing that could be improved is informing me of any changes in carers and timings.

Business response:

Thank you so much for taking the time to share your review and kind words! We truly appreciate your feedback. It means a lot to us to hear that you are overall very satisfied. We noted your suggestion about improving communication on carer and timing changes. This is important to us, and we are committed to enhancing our processes to ensure you are always well-informed. We appreciate your valuable feedback.

E C

9 months ago

Bluebird Care assisted my Mum in her last days. She was kept clean and comfortable daily. Although the carers attended to her four times a day, they were always friendly, kind and courteous to the family at a very difficult time. Thoughtless actions during one visit did result in extra work for the family, but overall the carers were helpful and allowed us to have quality time with Mum.

Lynne I

a year ago

I was looked after very well by Bluebird Care. They tailored their support to my individual needs. They were helpful, kind and there for me when I was in a bad way. I would not have managed to do so well and recover so quickly without their support. I am grateful for all the lovely staff and management who looked after me so well, made me laugh at times and listened to me and went beyond their call of duty sometimes.

Business response:

I am so pleased we have supported you effectively enough to enable you to manage independently. Thank you for your kind words.

H G

a year ago

All the carers have been good, friendly yet professional. My only comment is, there have been many carers and each time we get a new one I have to show them what to do. Please could we now stick with the present carers and not have anyone else new. The extra fee at weekends means we can't afford it then.

J W

a year ago

Overall, I am happy with the girls. They are very hard working and helpful however I do think it is very expensive per hour. I do not like the 48 hours notice for cancelling, it's too long, 24 hours should be long enough. I am hoping that, if the timing of my visit changes from what is written down on my visit schedule the staff or management will phone me to let me know.

Johanna T

a year ago

Very good, carers really care. I look forward to their visits.

J B

a year ago

Dad received care for eighteen months. During this time, his needs increased and daily routine changed. Bluebird Care was always willing to adjust and accommodate our requirements. Our carers were always respectful, informed, caring and empathetic. We particularly valued the consistency of our regular carer, she made the difference to Dad.

C D

a year ago

I wanted to praise the carers for treating my dad with care, kindness and dignity. They all formed relationships and he remembered each of them individually. The scheduling team were always flexible and what a relief it was to go seven days per week. The whole team are so professional, friendly and empathetic. Thank you all.

Business response:

Thank you so much for your kind words! We are truly delighted to hear about your positive experience with our team. At Bluebird Care, we strive to provide personalised, dignified care to each of our clients and it's heartwarming to know that we were able to make a significant difference for your dad. Our carers, along with the scheduling team, are dedicated to being as accommodating and professional as possible. We are thrilled that you felt supported and that our flexibility helped ease your responsibilities. Thank you agai... read more

M S

a year ago

After some initial problems regarding start times, I now have a regular carer who is both very pleasant and efficient. She is always on time (traffic allowing) and carries out the care plan in a friendly and dignified way.

Business response:

Thank you for your comment and feedback. We are delighted that the team have been able to iron out your initial concerns. Thank you for your comment about your carer, we are very proud have such a fantastic bunch of people in our team.