This profile has been claimed by the business owner or representative.
Bluebird Care Lewes District, Brighton and Hove
- Home Health Care
- Newhaven
About this business
Location details
Denton Island, Newhaven, BN9 9BB, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Bluebird Care have been integral in us being able to help mum stay as independant as possible. From the care supervisors/co-ordinators to the actual carers visiting at home everyone has been great. Approachable, accomodating and compassionate. But above all caring, would highly recommend.
Business response:
Thank you for taking the time to leave such a wonderful review and for your kind recommendation. We are delighted to hear that our team has been able to support your mum in maintaining her independence, as this is at the heart of everything we strive to achieve. It is particularly rewarding to know that you have found everyone, from our office team to our care professionals, to be approachable, accommodating, compassionate and, above all, caring. Your lovely feedback will be shared with the entire team, as they work incredib... read more
Satisfactory
Business response:
Thank you for taking the time to leave a review. We appreciate all feedback, as it helps us to continually improve the service we provide. While we're pleased that your overall experience was satisfactory, we always strive to deliver care that exceeds expectations. If there is anything we could have done better, we would welcome the opportunity to hear from you so we can continue to improve our service. Thank you for choosing Bluebird Care.
I am very pleased with all my carers and the care they provide. However, my only complaint is that when the times of my care are changed I am usually not informed, which can be very stressfull. I would also like to have carers that I know beforehand - which is usually the case.
Business response:
Thank you for taking the time to leave your review and for your kind words about our carers. We are delighted to hear that you are pleased with the care and support you receive. We also appreciate you highlighting your concerns regarding changes to your call times and being informed in advance. We understand that unexpected changes can be stressful, and we are sorry if this has been your experience. We continually strive to keep our customers informed whenever changes are necessary and will use your feedback to help us impro... read more
My mother has carers 3 times a week in the mornings. The carers are very polite, capable, friendly and professional. They make sure that she has taken her medication nd will assist in showering, dressing making a cup of tea or anything that is required. It has been a battle to get my mother to accept carers help but due to the carers being very friendly she has accepted it. I'm happy that as time goes on and mum requires more assistance that we will increase the service but this is only due to the carers being so good. Thank... read more
Business response:
Thank you so much for taking the time to share your experience and for your kind words. We understand that accepting care can be a big adjustment, so it is wonderful to hear that our carers have built such a positive relationship with your mum through their kindness, professionalism and compassionate approach. Supporting people to remain independent while feeling comfortable and respected in their own home is always our priority. We truly appreciate your trust in our team and are delighted to know you feel confident that we ... read more
Our carer is on time, cheerful and very helpful and efficient.
Business response:
Thank you for taking the time to leave your review and for your kind comments about your care. Following your review, we contacted you to ensure we fully understood your feedback. We were pleased to hear that you confirmed you are very happy with the care you receive and that the ratings for our staff and management were selected in error. We appreciate you taking the time to clarify this with us. Providing high-quality, person-centred care is extremely important to us, and we are delighted that you are so happy with your re... read more
Sadly management has changed over the last 9 months and the quality of the agency has significantly deteriorated. I don't feel the partnership that used to be there between management/carers/customers - I'm not known to the management now and no efforts have been made towards this, requests for reviews/contact have been ignored, and that happy dialogue between all parties that had worked for so many years isn't there anymore. The carers on the ground cannot be faulted, they are doing a great job despite all this. We are inc... read more
Business response:
Thank you for taking the time to share your feedback. We are pleased to hear your positive comments about our care team. Our carers work incredibly hard to provide compassionate, person-centred care and we are proud of the support they deliver every day. We are sorry to learn that your experience of management has not met your expectations. Over the past year, the business has undergone a period of change, including a restructure and the consolidation of our office operations into Newhaven. I took over management of the serv... read more
Despite the client being stubborn and rather reticent about accepting help Bluebird met his wishes with respect and friendship enabling him to end his days in the comfort of his own home doing what he wanted.
Business response:
Thank you so much for your kind words. It was truly a privilege to support him during such an important and personal time in his life. We always aim to respect each customers independence, wishes, and individuality, even when accepting support can feel difficult for them. Building trust, companionship, and understanding was incredibly important to us, and we are so pleased we were able to help him remain at home, comfortable and surrounded by familiarity, right until the end. Your feedback means a great deal to the whole tea... read more
Caring, thoughtful, knowledgeable staff.
Overall very satisfied. Carers knowledgeable and helpful. Only thing that could be improved is informing me of any changes in carers and timings.
Business response:
Thank you so much for taking the time to share your review and kind words! We truly appreciate your feedback. It means a lot to us to hear that you are overall very satisfied. We noted your suggestion about improving communication on carer and timing changes. This is important to us, and we are committed to enhancing our processes to ensure you are always well-informed. We appreciate your valuable feedback.
Frequently asked questions about Bluebird Care Lewes District, Brighton and Hove
How is Bluebird Care Lewes District, Brighton and Hove rated?
Bluebird Care Lewes District, Brighton and Hove has a 4.4 star rating with 50 reviews.
When is Bluebird Care Lewes District, Brighton and Hove open?
Bluebird Care Lewes District, Brighton and Hove is closed now. It will open tomorrow at 8:30 a.m.