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Bluebird Care Lewes District, Brighton and Hove
- Home Health Care
- Newhaven
About this business
Location details
Denton Island, Newhaven, BN9 9BB, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've had care now for almost four years and I am very satisfied.
Business response:
Hello, thank you for your review. I note that you have had care from us for four years and are 'very satisfied'. This is lovely to hear. However, I will ask the team to contact you this week as I am concerned that we have only achieved three out of five stars for your overall experience with us. We clearly need to do more to make sure our service meets all your expectations.
From the first staff visit to the last attendance from the carers, I can find no fault with the excellent service provided by Bluebird Care. Always cheerful and thoughtful in their treatment of my husband and myself, we looked forward to their care and expertise which helped to keep my husband at home where he wished to be until he died. Thank you so much to everyone involved in his care - we couldn't have managed to keep him at home without you all.
Business response:
Thank you so much for your kind words. It was our pleasure and an honour to help at this time. Our love to you and your family and friends.
Very pleased with service delivery. Would find it easier if rota visit sheets covered same period as invoices, sometimes difficult to cross check.
Business response:
Hello, thank you for finding the time to make comment about our service. I have asked the appropriate office to contact you to see if there is anything we can assist to help with your query about roster sheets and invoices. Kind regards.
The staff that cared for my father were all brilliant from the start. They were very professional, friendly and treated my father with dignity throughout. They were a tremendous support to both my father and mother. We would like to express our heartfelt thanks to all of them.
Business response:
Thank you so much for your review of our services, we really appreciate the time you have taken to express your thanks. Your words will be passed on to our team. Kind regards.
The carer arrived to assist my mother with eye drops and found she had fallen. The carer called an ambulance as the carer was unable to assist my mother to get up. I was informed and my brother arrived and assisted my mother to her feet. My mother needed the toilet and the carer assisted her with personal care, ensuring she was washed, dried and into new pyjamas and was comfortable in her chair. This was not part of the carer's role for the visit but the carer knew what to do and was professional, caring and very reassuring.... read more
Business response:
Thank you so much for taking the time to write and provide your feedback. We are glad your mother has made a good recovery. Kindest regards
I have been very satisfied with the carers I have had for my husband.
Business response:
Hello, thank you for your review. We are pleased that you have found our care of a high standard. Regretfully, the cost associated with providing care is largely out of our control: national minimum wage, national insurance, insurances, CQC fees and tax. However, over the last 2 years, as a company, we have absorbed as much of these costs as we could, being mindful of our customers and their families.
The carers we had were all very professional, caring and helpful. All took the time to ensure Mum was comfortable and well looked after. Mum was always really thankful for the care she received. Thank you to the whole team.
Business response:
Thank you for taking the time to make such kind comments. We will ensure that our team is made aware, they always like to receive feedback and to know that their work is appreciated. Thank you.
I feel confident that Bluebird's care which is delivered to my daughter, is of a very good standard. She is kept well informed when inevitable changes occur and she is listened to and that she has changing needs which are responded to. Bluebird's care is delivered with professionalism and with a good level of discretion. Many thanks for your care.
Business response:
Thank you for taking the time to write, we truly appreciate the time you have taken. We will pass your comments on to our wonderful team who I am sure will very much appreciate your feedback.
Bluebird are very professional and caring. They are a lifeline of support to me in looking after my 99-year-old mother with mixed vascular and Alzheimer's dementia. Without the carer's support, we could not manage, and I would not be able to keep Mum safe in her own home. They encourage her to eat and display enduring patience and understanding during respite and in all required personal care.
Business response:
Thank you so much for your feedback. It is truly invaluable. I shall pass your comments on to our carer team, who will appreciate your lovely comments. Thank you.
Frequently asked questions about Bluebird Care Lewes District, Brighton and Hove
How is Bluebird Care Lewes District, Brighton and Hove rated?
Bluebird Care Lewes District, Brighton and Hove has a 4.4 star rating with 50 reviews.
When is Bluebird Care Lewes District, Brighton and Hove open?
Bluebird Care Lewes District, Brighton and Hove is closed now. It will open tomorrow at 8:30 a.m.