Bluebird Care Lewes District, Brighton and Hove

4.4

Home Health Care
Newhaven

About this business

Healthcare Home Health Care

Location details

Denton Island, Newhaven, BN9 9BB, United Kingdom

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Weekday	Schedule	Status
Mon	8:30 a.m. to 5:30 p.m.
Tue	8:30 a.m. to 5:30 p.m.
Wed	8:30 a.m. to 5:30 p.m.
Thu	8:30 a.m. to 5:30 p.m.
Fri	8:30 a.m. to 5:30 p.m.
Sat	Closed
Sun	Closed

4.452 reviews

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Claire P

3 years ago

Bluebird are very professional and caring. They are a lifeline of support to me in looking after my 99-year-old mother with mixed vascular and Alzheimer's dementia. Without the carer's support, we could not manage, and I would not be able to keep Mum safe in her own home. They encourage her to eat and display enduring patience and understanding during respite and in all required personal care.

Business response:

Thank you so much for your feedback. It is truly invaluable. I shall pass your comments on to our carer team, who will appreciate your lovely comments. Thank you.

D P

3 years ago

If mum says she's done housework, please still do chores as she gets confused.

Business response:

Thank you. We shall let our team know and alter the care plan to reflect your comments.

Olive D

3 years ago

My mother and I are very happy with Bluebird Care. The staff are lovely and caring. The only reason we rated management as good and not excellent is sometimes the timings/staff get changed. I realise with sickness etc this is bound to happen and I haven't got a major problem but to be excellent it wouldn't happen or I'd get notified in advance-which I appreciate isn't realistic. So all in all we are extremely happy with Bluebird Care Lewes District, Brighton & Hove.

Business response:

Thank you so much for your review and feedback. Your comments are gratefully noted. We will continue to try our very best to inform you of changes in advance but truly appreciate your understanding.

C F

3 years ago

As mentioned before mum would appreciate a regular carer, but she understands the difficulties with staff due to holidays, sickness etc. She would appreciate being informed if the carer is running late, although I've tried to explain it's not always possible. She said carers are helpful and kind.

Business response:

Thank you so much for your feedback, which is important. I have asked our team to review our communications with you and your mum to ensure that they are consistent. I have also asked the team to look again at the continuity of carers which we know is very important. Thank you though for your understanding as we are still grappling with carers needing to be off for overdue operations and Covid isolations.

B M

3 years ago

We have been receiving Bluebird Care for well over two years now and we have been very satisfied with the care provided during this time. The carers are always prompt in arriving and their work is to a very good standard. They are usually very pleasant to speak to and willing to do jobs that are required for them to carry out. I cannot find a reason to complain so far, but I'm not very good at looking for unsatisfactory help, as I like to keep on good terms as much as possible. Hopefully, they will not need masks for much lo... read more

Business response:

Thank you so much for your kind review. I will pass on your comments to our wonderful team. With regard to masks, we hope we will be able to return to not having to wear them too. We are just waiting for further direction from the Government on this, so fingers crossed!

Henry B

3 years ago

The lady that came today was extremely efficient and charming. I would be pleased if we had her all the time.

Business response:

Thank you for your feedback which is very important to us.

Sue S

3 years ago

Very good care, friendly carers, chatty. Gentle with the manhandling required. Sometimes a bit later than planned in their timekeeping but they always turn up in the end. Reliable, thank goodness, even in challenging circumstances.

Business response:

Thank you so much for taking the time to write. We are sorry we have been late on occasion and working really hard to ensure these instances are kept to a minimum. Thank you for your understanding though.

R P

4 years ago

I am more than happy with the service provided by Bluebird. All the staff I find are very caring and nothing is too much trouble.

Business response:

Thank you very much for taking the time to review our services. We remain committed to trying our very best to do things well. Please feel free to get in touch at any time.

S G

4 years ago

Bluebird has provided care for my 95-year-old mother following discharge from a stay in hospital and then a stay in a nursing home. Care has been provided 3 x a day, washing, dressing and personal care. This involved the use of hoists. The initial assessment was very thorough and extensive and the early visits were sensitive and patient until the care carers became more familiar with my mother's needs. The pressure of work means the visits are not at the arranged times but the carers endeavour to come as planned.

Business response:

Thank you for your honest review and information. We continue to work very hard to increase our capacity so that we are able to provide more care for our community. Our wonderful carer teams have worked so very hard over the last 2 years to ensure that we are there for everyone.