This profile has been claimed by the business owner or representative.
Bluebird Care Mendip
- Home Health Care
- Shepton Mallet
About this business
Location details
1 Paul Street, Shepton Mallet, BA4 5LD, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Bluebird Care is really very good, i cannot fault them at all. I have got my 82 year old dad out of a care home and got him home to be in a more safe place. I was worried as before i had some very negative experinces with another company in the Frome area. The care teams are very professional and really care and make an extra effort to understand. They all run off an app system that keeps the whole process very effective and very on it. I think in this day and age a system like the care at home needs very good care in place ... read more
Business response:
Thank you so much for your kind words and thoughtful feedback. We're truly honoured that you chose Bluebird Care to support your dad at home, and we're delighted to hear that you've had such a positive experience with our team.We understand how important it is to feel confident in the care being provided, especially after a difficult experience elsewhere and we're so pleased that our care professionals have helped restore that trust. It's wonderful to know that their professionalism, compassion, and dedication have made a re... read more
The help I have received has been extremely helpful in the situation I find myself in. There has never been a time when anything is too much trouble and although I do find it difficult to ask for help the care team made it very easy to ask and don't make me feel awkward. Also the management have been very easy to deal with as well. My experience has been very good.
Business response:
It's wonderful to hear that the help you've received has been so beneficial during this time. It sounds like the care team has been incredibly supportive and approachable, making it easier for you to ask for assistance without feeling uncomfortable. It's also great to know that the management has been easy to deal with. Overall, it seems like you've had a very positive experience, which is fantastic!
My wife had advanced dementia/Alzheimer's which was getting difficult to manage myself. Your team of carers came in and between them managed to care for my wife and take the pressure off despite having to cope with a very loud and agitated client. All staff showed care, patience and dignity. Always on time with a friendly smile. The lady in charge was exceptional. Well done and thank you.
Business response:
Thank you so much for sharing your experience. It means a lot to hear that our team was able to provide the care and support your wife needed during such a challenging time. We understand how difficult it can be to manage advanced dementia/Alzheimer's and we're glad we could help ease the pressure for you. Your kind words about our staff's care, patience and dignity as well as their punctuality and friendliness are truly appreciated. We'll make sure to pass on your compliments to the entire team. Thank you again for your hea... read more
On the whole, we are very pleased with Mum's quality of care. To improve the service even more, Bluebird Care could; - Inform the client of a change in care, particularly if new to the client. - Ensure the carer is present in the home for the pull time paid. - The carer to always be proactive in interacting with the client and not taking notes on her phone (really irritates my mum).
My first experience of non-family carers has been very good. Communication skills have worked well and overall, the care and willingness have been exceptional.
Business response:
That sounds like a wonderful experience! It's great to hear that the communication skills of the carers have been effective and that their care and willingness have been exceptional. Positive experiences like these can make a significant difference in one's well-being and peace of mind.
We found ourselves needing care urgently for my dad and not knowing what to do and where to turn! From the moment I spoke to the care manager, she put my mind to rest. My dad was assessed that day and care started two days later. The carers were kind and helpful. Every concern or query I had was dealt with immediately by the care manager and I was kept up-to-date with any problems or concerns they had too. I don't know what we would have done if I hadn't found Bluebird Care Mendip!
Business response:
Thank you for leaving us a review. It's reassuring to know that your dad's support needs, concerns and queries were promptly supported and that you were kept in the loop throughout the process. Clear communication and swift action make all the difference which is something we are passionate about.
We chose Bluebird to care for Mum when she was no longer able to care for herself on leaving hospital following a fall. Over these 9 months, we have had a series of about five carers. Each has cared consistently for Mum with support from the Bluebird manager to ensure a smooth transfer and we are really pleased to see Mum accepting each new carer without issue.
Business response:
Thank you for sharing your positive experience with Bluebird. It's wonderful to hear that the carers have provided consistent care and that the transitions between them have been smooth. We're also glad to know that your mum has been accepting of each new carer, which speaks volumes about the quality of care and the attention to her comfort. Your feedback is greatly appreciated and will be shared with the entire team. If there's anything more we can do to support you and your mum, please let us know.
Carers have been so kind to Mum and are guided by knowledgeable and understanding management.
Business response:
It's wonderful to hear that the carers have been kind and supportive to your mother, and that the management is knowledgeable and understanding. It's important for carers to not only provide the necessary assistance but also to do so with compassion and empathy.
My mother was very well cared for by the Gillingham Dorset Office. She was treated with respect and love by the ladies who looked after her. They were punctual, efficient and professional. Neither my mother nor I could have been happier with their service.
Business response:
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that your mum was treated with respect and love, enjoying her experience with us. Your kind words serve as a great testament to the hard work and dedication the team invest in each job.
Frequently asked questions about Bluebird Care Mendip
How is Bluebird Care Mendip rated?
Bluebird Care Mendip has a 4.3 star rating with 56 reviews.
When is Bluebird Care Mendip open?
Bluebird Care Mendip is closed now. It will open at 8:30 a.m.