This profile has been claimed by the business owner or representative.
Bluebird Care Mendip
- Home Health Care
- Shepton Mallet
About this business
Location details
1 Paul Street, Shepton Mallet, BA4 5LD, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The staff who attended my husband were prompt, cheerful and treated him with kindness and respect. He enjoyed his outings with them and was sorry when they had to go.
Business response:
Thank you so much for your kind words. We're delighted to hear that our staff were prompt, cheerful, and treated your husband with kindness and respect. It's wonderful to know he enjoyed his outings and valued the time spent with our team. We truly appreciate your feedback.
I had an amazing time recently. I arranged to be taken Christmas shopping. My time and carer were arranged to my chosen shop. My carer was very diligent and ensured I was safe at all times, and made my trip very enjoyable.
Business response:
Thank you so much for sharing your experience. We're delighted to hear that you had an amazing time and that your Christmas shopping trip was enjoyable and safe. It's wonderful to know that your carer provided the support and diligence you needed to make the day special. Your feedback means a lot to us, and we're proud to help create moments like these. We look forward to continuing the support.
I find the caring very good, the carers very respectful, smart and clean. An occasional hiccup with the timing and altering of the carer. On the whole very good. It must be accepted that changes have to be made. Keep up the good work.
Business response:
Thank you so much for taking the time to share your feedback. Were delighted to hear that you find our care very good and that our Care Professionals are respectful, smart, and wellpresented. Its wonderful to know their approach is making a positive difference for you. We also appreciate your understanding regarding the occasional changes in timing or carer. While we always aim for consistency and punctuality, there are times when adjustments are necessary to ensure everyone receives the support they need. Your patience and ... read more
The Bluebird staff and management were very caring and looked after our mother and wife during the period leading to her passing, with the greatest of kindness and treated her with the utmost dignity. They were always cheerful and also reliable, arriving at the time specified. We recommend them highly.
Business response:
Thank you so much for your kind words. It means a great deal to our whole team to know that we were able to support your mother and your family during such a difficult time. We are truly honoured that you trusted us with her care, and I will make sure your message is shared with the carers who supported her..it will mean a lot to them. Please accept our heartfelt condolences once again, and do reach out if there is anything we can help you with. Warm regards, Mamta
Bluebird Care is really very good, i cannot fault them at all. I have got my 82 year old dad out of a care home and got him home to be in a more safe place. I was worried as before i had some very negative experinces with another company in the Frome area. The care teams are very professional and really care and make an extra effort to understand. They all run off an app system that keeps the whole process very effective and very on it. I think in this day and age a system like the care at home needs very good care in place ... read more
Business response:
Thank you so much for your kind words and thoughtful feedback. We're truly honoured that you chose Bluebird Care to support your dad at home, and we're delighted to hear that you've had such a positive experience with our team.We understand how important it is to feel confident in the care being provided, especially after a difficult experience elsewhere and we're so pleased that our care professionals have helped restore that trust. It's wonderful to know that their professionalism, compassion, and dedication have made a re... read more
The help I have received has been extremely helpful in the situation I find myself in. There has never been a time when anything is too much trouble and although I do find it difficult to ask for help the care team made it very easy to ask and don't make me feel awkward. Also the management have been very easy to deal with as well. My experience has been very good.
Business response:
It's wonderful to hear that the help you've received has been so beneficial during this time. It sounds like the care team has been incredibly supportive and approachable, making it easier for you to ask for assistance without feeling uncomfortable. It's also great to know that the management has been easy to deal with. Overall, it seems like you've had a very positive experience, which is fantastic!
My wife had advanced dementia/Alzheimer's which was getting difficult to manage myself. Your team of carers came in and between them managed to care for my wife and take the pressure off despite having to cope with a very loud and agitated client. All staff showed care, patience and dignity. Always on time with a friendly smile. The lady in charge was exceptional. Well done and thank you.
Business response:
Thank you so much for sharing your experience. It means a lot to hear that our team was able to provide the care and support your wife needed during such a challenging time. We understand how difficult it can be to manage advanced dementia/Alzheimer's and we're glad we could help ease the pressure for you. Your kind words about our staff's care, patience and dignity as well as their punctuality and friendliness are truly appreciated. We'll make sure to pass on your compliments to the entire team. Thank you again for your hea... read more
On the whole, we are very pleased with Mum's quality of care. To improve the service even more, Bluebird Care could; - Inform the client of a change in care, particularly if new to the client. - Ensure the carer is present in the home for the pull time paid. - The carer to always be proactive in interacting with the client and not taking notes on her phone (really irritates my mum).
My first experience of non-family carers has been very good. Communication skills have worked well and overall, the care and willingness have been exceptional.
Business response:
That sounds like a wonderful experience! It's great to hear that the communication skills of the carers have been effective and that their care and willingness have been exceptional. Positive experiences like these can make a significant difference in one's well-being and peace of mind.
Frequently asked questions about Bluebird Care Mendip
How is Bluebird Care Mendip rated?
Bluebird Care Mendip has a 4.4 star rating with 58 reviews.
When is Bluebird Care Mendip open?
Bluebird Care Mendip is closed now. It will open at 8:30 a.m.