Bluebird Care Mendip

4.4

Home Health Care
Shepton Mallet

About this business

Healthcare Home Health Care

Location details

1 Paul Street, Shepton Mallet, BA4 5LD, United Kingdom

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Weekday	Schedule	Status
Mon	8:30 a.m. to 5:00 p.m.
Tue	8:30 a.m. to 5:00 p.m.
Wed	8:30 a.m. to 5:00 p.m.
Thu	8:30 a.m. to 5:00 p.m.
Fri	8:30 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.458 reviews

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D D

2 years ago

The carers that come to look after my father are always kind, caring and considerate.

Business response:

Thank you for the positive review. We are pleased to read you find our team supportive and caring. We look forward to continuing supporting as needed.

F J

3 years ago

Things are usually the same, no problems reported. The staff do a thorough review no complaints.

Business response:

Thank you for taking the time to give us a review, we value your feedback and look forward to continuing support.

E M

4 years ago

All the care staff are very friendly and accommodating. We had a few issues and brought it up with the supervisor, and it was addressed very promptly. Great service, and love having the app, as it reassures us when we are out and we can just check everything went ok. The staff are very good with the dog, who can be a pain at times and noisy. Overall, very happy with the service, and they all do a great job, especially trying to fit in extra visits.

Business response:

Hi, thank you for leaving us such a kind review. We are glad that you are getting on well with the app and are happy with the service provided.

Y T

4 years ago

Bluebird looks after my Dad, his usual carers are excellent. They know him well and look after him to a very high standard, we only have problems when Bluebird have to send in someone he doesn't know well, which of course happens from time to time and can't be helped. The admin team try to only send in carers he knows which I appreciate and the supervisor who looks after Dad's team goes above and beyond. All in all a very happy customer.

Business response:

Thank you so much for your kind review. We are so pleased that you are happy with the care that your Dad receives.

Sandra M

4 years ago

My mum passed away suddenly last November and as my dad is registered blind and Mum was his carer our only option was to look for carers for dad morning and evening. Bluebird was recommended to me by a friend whose father needs carers. Dad's carers have been excellent with all his needs and of course, he has his favourites. They have been very understanding because of his sight problem and that he is still grieving. I have had a few issues but I will say they have been resolved quickly.

Business response:

Thank you for your feedback regarding your experience with our service. We pride ourselves on providing high-quality service and part of this is to ensure we are proactive with our approach. We encourage the development of positive working relationships and our customers having their preferred carers visit, we understand this has an impact on their visit.

M C

4 years ago

Friendly staff who are caring. Often rota's don't coordinate with the staff allocated to who arrives as well as a few no shows. Staff would benefit from being taught how to cook single meals.

Business response:

Thank you for your feedback regarding your experience with our service. We pride ourselves on providing high-quality service and we are sorry to read that this hasn't been your experience. We have taken your feedback on board to ensure we learn from this and use it to improve our service in the future.

C D

4 years ago

I am very happy with the service provided.

Business response:

Thank you for your feedback, we are pleased to know you are happy with the service.

Jane G

4 years ago

Bluebird Care has made such a difference to mum's life. The staff have been so kind and caring as well as being encouraging and supportive. As a family, we feel confident in knowing that when we are not there to help Bluebird Care are there to give mum advice or help if she needs it.

Business response:

Thank you very much for reviewing our service. We pride our self on providing outstanding service and it's pleasing to read you experienced this. Staff enjoying visiting your mum and have developed positive working relationships.

S C

4 years ago

Staff are friendly and supportive of mother, communication with carers is good. Generally works well. Disappointed the visit record folder has been invaluable due to my mother's Alzheimer's. Have asked twice for login details for the "OpenPass" without success. This access is very important to my sister and me.

Business response:

Thank you for your feedback regarding your experience with our service. We pride ourselves on providing high-quality service and we are sorry to read that your request took time to complete. We have taken your feedback on board to ensure we learn from this and use it to improve our service in the future.