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Bluebird Care Mendip
- Home Health Care
- Shepton Mallet
About this business
Location details
1 Paul Street, Shepton Mallet, BA4 5LD, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We found ourselves needing care urgently for my dad and not knowing what to do and where to turn! From the moment I spoke to the care manager, she put my mind to rest. My dad was assessed that day and care started two days later. The carers were kind and helpful. Every concern or query I had was dealt with immediately by the care manager and I was kept up-to-date with any problems or concerns they had too. I don't know what we would have done if I hadn't found Bluebird Care Mendip!
Business response:
Thank you for leaving us a review. It's reassuring to know that your dad's support needs, concerns and queries were promptly supported and that you were kept in the loop throughout the process. Clear communication and swift action make all the difference which is something we are passionate about.
We chose Bluebird to care for Mum when she was no longer able to care for herself on leaving hospital following a fall. Over these 9 months, we have had a series of about five carers. Each has cared consistently for Mum with support from the Bluebird manager to ensure a smooth transfer and we are really pleased to see Mum accepting each new carer without issue.
Business response:
Thank you for sharing your positive experience with Bluebird. It's wonderful to hear that the carers have provided consistent care and that the transitions between them have been smooth. We're also glad to know that your mum has been accepting of each new carer, which speaks volumes about the quality of care and the attention to her comfort. Your feedback is greatly appreciated and will be shared with the entire team. If there's anything more we can do to support you and your mum, please let us know.
Carers have been so kind to Mum and are guided by knowledgeable and understanding management.
Business response:
It's wonderful to hear that the carers have been kind and supportive to your mother, and that the management is knowledgeable and understanding. It's important for carers to not only provide the necessary assistance but also to do so with compassion and empathy.
My mother was very well cared for by the Gillingham Dorset Office. She was treated with respect and love by the ladies who looked after her. They were punctual, efficient and professional. Neither my mother nor I could have been happier with their service.
Business response:
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that your mum was treated with respect and love, enjoying her experience with us. Your kind words serve as a great testament to the hard work and dedication the team invest in each job.
A thoroughly positive experience. Managers and care staff are reliable, attentive and adaptable to change. My mother is appreciative of their visits (even if she doesn't always communicate to them). I find that communication is very good and I am told of any concerns. I would not hesitate to recommend the company to others.
Business response:
Thank you for your review regarding our care services. It is a pleasure to support your mum and know the team also enjoy visiting. We look forward to continuing our support as needed.
At first, the service times were unreliable, but lately, it has improved greatly. All the carers are lovely, some better than others. The office staff are helpful when we need to contact them. Thank you all of you. Please remind carers to wear masks, as I have a low immune system.
Business response:
I am pleased to read the service is better and you are enjoying the service. There is always someone around to help so please do not hesitate to get in touch as needed.
I have found your service good and sometimes excellent. Some of the younger ones haven't got a clue, particularly when making a very simple breakfast - I think some basic training before they come the first time on how to boil an egg and other simple foods. The experienced ones give a very good service.
Business response:
Thank you very much for your feedback regarding our service. We look forward to continuing delivering an excellent service.
The carers have been very helpful with different duties to enable my sister to carry on living independently. The have been very helpful in assisting her with shopping, doctor appointments and even taking her to visit her mum's grave in a nearby village.
Business response:
Thank you very much for the positive review, we are pleased to know our services are enabling independence, something our team prides themselves with supporting.
My son has had excellent care from the staff he has weekly. He looks forward to their visits. Ha has special needs and little speech but the staff understand his needs and are well-trained in coping with any issues. A big thank you to all involved with him.
Business response:
Thank you for your kind words, we will be sure to pass these on to the team. We are pleased to know the service is supporting as needed and being enjoyed.
Frequently asked questions about Bluebird Care Mendip
How is Bluebird Care Mendip rated?
Bluebird Care Mendip has a 4.4 star rating with 58 reviews.
When is Bluebird Care Mendip open?
Bluebird Care Mendip is open now. It will close at 5:00 p.m.