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Bluebird Care Mendip
- Home Health Care
- Shepton Mallet
About this business
Location details
1 Paul Street, Shepton Mallet, BA4 5LD, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They are very good when sorting days times etc on occasions cannot be sorted. Would prefer earlier times in the mornings as of lunch-tea bed but so far working ok would like to be told of changes when possible carers are good certain ones go to lengths to be very good.
Business response:
Thank you for your feedback regarding your experience with our service. We pride ourselves on providing high-quality service. We have taken your feedback on board to ensure we learn from this and use it to improve our service in the future.
All the Carers are lovely helpful people without exception. My Wife obviously relates to some better than others. The Co-ordinator has recognised this and is increasingly moving to concentrate on these people leading to a very good and improving relationship almost as friends. Everyone we come into contact with at Bluebird Mendip has been kind, helpful and obliging.
Business response:
Thank you for your feedback regarding your experience with our service. We pride ourselves on providing high-quality service and we are pleased to read your wife is receiving this which we will be sure to be maintaining.
Bluebird has been looking after my mother for six months now and has provided a very high standard of care which has helped my mother through some difficult times. They are unfailingly courteous to her and happy to do anything and everything asked of them. There are sometimes issues of timing when the carer arrives very late; this normally arises from circumstances beyond their control and is usually but not always notified. I have nothing but praise for the extraordinary level of care that my mother experiences.
Business response:
Thank you for your feedback regarding your experience with our service. We pride ourselves on providing high-quality service and we are pleased to see the level of care expected is being delivered.
Over the last year, despite repeated requests, the number of carers per week has been too high (average 8). This has caused problems for my mother who, because of failing memory, is confused as to who is looking after her. Therefore, because of the lack of continuity and no 'main carer', helpful tasks are not being carried out.
Business response:
Thank you for your feedback regarding your experience with our service. We pride ourselves on providing high-quality service and we are sorry to read that this hasn't been your experience. We have taken your feedback on board to ensure we learn from this and use it to improve our service in the future.
I have received good, professional and friendly care which has enabled me to stay in my own home.
Business response:
Thank you for your kind words. Our goal is to always keep people safe and happy in the home they love. We are so pleased that having Bluebird Care Mendip visiting has enabled you to do this.
I was so impressed with Bluebird Care when they came to take care of my mum. Their carers are professional, kind, patient and wonderful and I would recommend them without hesitation. They took her for walks, cooked for her, helped her take care of herself and spent time colouring with her.
Business response:
Thank you very much for your kind review. We at Bluebird Care Mendip really appreciate it. I'm glad your Mum enjoyed her time with her Care Professionals.
Constant changes of people. Pushy feeling while in hospital. Review in a month didn't happen. Mediocre service provision - not value for money experience.
Business response:
Thank you for your feedback following your experience of our service. We pride ourselves in being able to provide an excellent service and I am sorry to read this wasn’t your experience. We acknowledge your review and value your feedback to ensure we learn from to improve on the quality of our service.
We, the whole family, have been extremely pleased for as long as you have been caring for Mum. Thank you for being so kind and considerate and going over and beyond, and for keeping her safe during a difficult time.
Business response:
Thank you very much for the positive review. We are pleased to know that you're happy with the care being provided and we are proud to be able to be supporting you during this difficult time.
The service I have received has been excellent. Everyone from Bluebird has been friendly and very efficient. The carers are all very caring and they make time to socialise with me and put me at ease. I can't praise them enough.
Business response:
Thank you very much for your review. Our team enjoys visiting and we look forward to continuing the support.
Frequently asked questions about Bluebird Care Mendip
How is Bluebird Care Mendip rated?
Bluebird Care Mendip has a 4.4 star rating with 58 reviews.
When is Bluebird Care Mendip open?
Bluebird Care Mendip is open now. It will close at 5:00 p.m.