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BMW
- Automotive
- Charlotte, NC
About this business
Location details
10720 Northlake Auto Plaza Blvd, Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Came in on 10/30/20 referred to a salesman that sold my partner a car. As I was about to enter he steps out. I looked at what you had on the lot told him what I wanted. He stated he would call me Monday today is Thursday I came in today and he began to say he got busy. I find it hard to believe that when you and your associates were chewing the fat at your desk this morning. He sits directly behind your customer service rep!
I contacted this dealer through their web site asking for a out the door price on a vehicle (net price including taxes, fees, registration, etc.). They responded that it was in stock and when would I like to test drive it. I have driven many so I responded that I only needed to drive it if we come to terms on price, I then asked again for the out the door price. It's been almost thee days and nothing....crickets. I even went back to the web site and asked again during a chat, that person said they would check on it and get i... read more
Business response:
Steve, Thank you for your valuable feedback and we can certainly understand your frustration. We would like the opportunity to learn more about what happened so we can address the situation. If you’re open to a discussion, please call General Manager, Jay Cardwell, at (704)379-3102.
Purchased a vehicle back In November, had curb damage on the wheels. Was told nothing can be taken off the price to compensate for this. So I got a voucher for the vendor to fix the wheels. Arrived 12/18 around 10am dropped the my car off was given a loaner with no tags or paper work. Waited 5 hours and my car wasn’t touched. I live 2.5 hours away from this place, lost a day off of work and still have not received the compensation promised for the damage on the wheels. Emailed the GM of the dealership and still no reply. Ver... read more
Purchased a new vehicle on 11/30 and my dealer temp plates expired 12/30. Promises from Shane for weeks with no resolution and I have been driving for 12 days on expired dealer plates. This has been a terrible experience
Business response:
Marianne, Thank you for your valuable feedback and we can certainly understand your frustration. We have notified our Title Department and they are working diligently to rectify the situation. While it is certainly not an excuse, when working with multiple agencies, including those out-of-state, controlling a timeline can be tenuous at best. We appreciate your patience and can assure you we are working to resolve this matter as quickly as possible.
4 messages left to have a service advisor return my call so I could ask a simple question. No return call. Then left my concern on their website and received an auto reply that someone would reach out to me as soon as possible. No one bothered. This organization is poorly run and communicates even more poorly. I would not ever consider taking a vehicle there since they do not respect anyone’s time, they do not have systems that work and they have failed miserably to address any communication from me. Pitiful bunch of poorly ... read more
Business response:
Tony, Thank you for contacting us and alerting us to the situation. We are dedicated to answering every phone call and replying to each inquiry to the best of our ability. Occasionally, leaving a voicemail may be necessary and we are concerned that we did not receive your messages. If you have a moment, our Service Manager, Joey Civali, would like to discover what number you called as we would like to rectify this situation. At your convenience, please contact him at (704)379-3128.
jerked around all day, no reply from service manager, run around from service department, have a 750i with door latch recall door flew open on my 8 year old daughter yesterday on the way home from school. I've already had this vehicle in for this recall and was told there was no fix at this time, now with a fix available and the door unable to latch once again They wanted to schedule me in 6 days from now, meanwhile the vehicles interior is exposed to weather with a rare impending snow storm. I am unable to drive the car wit... read more
Follow through when you say you are going to contact a customer back. Provide reasonable expectations and be transparent with the customer.
Business response:
Travis - thank you for your valuable feedback and your satisfaction is important to us. Thank you for taking my call today to discuss your visit and I will work to help resolve the situation. Again, if you need anything, please don't hesitate to reach out to me: Stefanie (704)379-3137.
Worse Customer Service I ever experienced. Bought a certified Pre owned BMW X1 and have not received the second key yet. Called and texted the sales person Mr. Terrance Clarke and He kept saying he would take care of it. I expected better service from a BMW dealership. DO NOT go to this dealership if you are in the military. Never go back there again. BTW still with out the second key!!!! will give ZERO stars if i can!!
The Vehicle buying experience was okay. The 3 series I bought is nice and drives great, Only a few things that I did not like. I was told that the car had a back up camera, it didn’t. And The vehicle had a few scratches and they weren’t taken care of. I’ve bought from the Mercedes across the street and when I showed them a scratch they took care of it for me. Definitely a 1/5 for me I had a better car buying experience at Scott Clark Toyota. After they saw my review on Google, we talked over the phone and they still didn’t w... read more
Business response:
Juan - thank you for taking the time to speak with our General Manager and we’re glad that your concerns have been met and that you were able to ultimately come away as a happy customer.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 5,178 reviews.
When is BMW open?
BMW is closed now. It will open on Monday at 9:00 a.m.