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BMW
- Automotive
- Charlotte, NC
About this business
Location details
10720 Northlake Auto Plaza Blvd, Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
After owning 5 BMWs over the last 10 years - This dealership and BMW as a whole has lost a customer for life! Very dissatisfied with the way that my most recent lease return was handled and plan on going elsewhere for all future purchases. Do yourself a favor and consider doing the same... you’ll be happy you did! Trust me...
So I bought an X5 last July, with the explicit intent of only purchasing the vehicle because it was to have the remote start installed when I picked it up Monday, as they had used the vehicle that weekend for employees to drive down to SC for a conference. After months of back and forth, with no explanation of why it still hasn’t been installed or ordered, and of having to physically show up at the dealership because they weren’t returning calls, they tell me the part had since been discontinued and they weren’t able to inst... read more
Business response:
Gary - thank you for your feedback regarding your car. Your satisfaction is important to us and we'd like to address your concerns. Please give our Service Manager, Joey Civali, a call at your convenience at (704) 379-3128.
Would love to give a lower rate. Every time I get my car serviced I get treated with no respect. I’m not sure if it’s because I’m younger than most or if it’s because I’m a female.
Business response:
Nicole - Thank you for taking the time to provide feedback about your recent visit. Your satisfaction is important to us. Please contact our Service Manager, Joey Civali, directly to discuss your experience at (704)379-3128.
Went in for a test drive, decided not to purchase or lease. They call me every other day on my cell. I have asked 4 different times for them to stop, it so annoying.
They get a low rating because they lock their Gates preventing those of us who have bought a BMW i3 or i8 from charging after business hours.
Business response:
Chris - Thank you very much for taking the time to provide your feedback regarding our charging stations. We’re actively working with mobile apps to ensure they do not show our charging stations as available in the evening after we close. We apologize for the inconvenience this created for you, and although we don’t yet have a solution available to secure our inventory while also providing access to the charger, it is something we are exploring. Longer range cords, or an extension to our existing cord, along with the option ... read more
Recently did a trade in and l had to get a manager to assist. They gave me back the same car advisor during my sell. My car was not completely detailed and they giving me a car with no gas. Told me to come back..Very racist
Business response:
Ms. Hopkins - thank you for taking the time to provide us feedback about your experience here. If you have a moment, I'd like to learn more about what transpired during your visit. At your convenience, please call Stefanie at 704-379-3137. Thanks!
I brought my car in for the airbag recall a few months back, and my car and I were both treated like complete second rate citizens, as if they had better things to do and I was bothering them. The service dept was having their detailers give the other customers' cars a complementary wash when work was complete which I thought was a much appreciated gesture and a classy little touch, yet when I arrived later in the day to pick up my car, it was in the exact same condition that I had brought it in (not filthy, but clearly not ... read more
Business response:
Mr. O'Connor - Thank you for providing us feedback about your recent visit. We strive to give excellent customer service to all our guests at every touch point. With that being said, we would like to discuss your visit in further detail at your convenience. If you have a moment, please call our Service Manager, Joey Civali at (704) 379-3128. Thank you!
Went to get an extra key for my BMW and it was the worst experience EVER!!! Ordered key on Tuesday and I was told a couple of days and that was fine. The guy stated he would call as soon as it comes in. Husband emailed on Friday and was told it's been there since Wednesday with no call from Hendricks. We let that go and went today to get the key and we're told it would take a couple of minutes to program it. An hour later we're call from the waiting room to let us know it's ready and additional charge for programming. The mo... read more
Business response:
Tosh - thank you for taking the time to give us feedback regarding your recent experience here. We would welcome the opportunity to get more details from you about what happened so that we can make it right, and prevent such occurrences in the future. Please call Stefanie at 704-379-3137 at your convenience.
Worst experience ever. I'm done with them. Customer service is pitiful. They just don't care, they have the market cornered and they know it. I would suggest going anywhere else.
Business response:
Mr. and Mrs. Keener – thank you for talking with us today and allowing us to get a better understanding of exactly what occurred over the weekend. On behalf of all of us, we apologize that your experience was not acceptable. After speaking with you, we completely understand why you are upset and we are communicating with the parties involved to ensure these actions are never repeated. Thank you for taking the time to share your feedback with us and we will use this opportunity to learn from what happened and to improve in th... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 5,178 reviews.
When is BMW open?
BMW is closed now. It will open on Monday at 9:00 a.m.