This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Columbus, GA
About this business
Location details
6549 Whittlesey Blvd, Columbus, GA, 31909, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"BMW Club" This dealership service department should be participating with the BMW Club to offer their customers a discount on service. The parts department provides this service.
"They never followed up on the service and don’t return..." They never followed up on the service and don’t return calls. Customer service is really bad. Me. Barnes never called me in Reference to my BMW service.
"Although my experience was brief I found the staff..." Although my experience was brief I found the staff courteous. I was assisted by Zac on an airbag recall. I was well taken care of.
"Dishonest " I bought a two year old Mercedes from this dealership and proceeded to have the worst experience I have ever had with a car dealer. I was told by the salesman that it had been completely serviced and in perfect condition. During the purchasing process the dealership agreed to deliver the car as I lived out of town, about four hours away. I received a call the day they were delivering the vehicle from the driver that he was about one and a half hours away that the brake lights had come on and he would take it bac... read more
"Service Dept Problems" I recently contacted BMW of Columbus, GA to have a recall performed on my X3. They had been sending text messages to prompt me to bring the vehicle in. I questioned in the text if they could do a pick up and drop off of a loaner and their response was "Not a problem, we'll make note of that in our system." That was on June 29, 2019 at 3:14PM per my saved text messages. A few days later, I called the "Recall Hotline" number listed in the top right-hand corner of their website to set up the appointment ... read more
"Aftermarket service" I don’t know that I could recommend this dealership. David Bass and Carrie Ellis are great and the only two service managers I’d use for service, but while sitting in David’s office I heard one of the big bosses chewing out a receptionist totally unprofessional should have had her come to his office, it was a situation about a valet for a ten year old car that was in for service. He was pissed that she had set the customer up for this and I’m thinking if it’s available why not, but I realized when you’r... read more
"Customer Service " In many cases customer service is NOT consistent...it’s either good one visit and bad the next. I am truly happy to say that Mrs. Carrie Ellis is extremely consistent in providing great customer service...ALWAYS FRIENDLY...ALWAYS NICE...ALWAYS KNOWLEDGEABLE. It is truly the only reason that I visit...for service...I originally was going to Atlanta for service (Global Imports) and other needs after such a terrible buying experience with the sales team at BMW Columbus. Nevertheless, Carrie Ellis changed me ... read more
"Alignment if 128i " Discovered crack in wheel, result of accident not previously identified. Hopellyindurance will pay for repair. Tire condition was not safe to drive SA explained issue and arrangements made to bring car back for repair.
I think if BMW take the time to wash your car, it should be wiped dry. It looks terrible when not dried. Ihad to still go the car wash : (
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 2,673 reviews.
When is BMW open?
BMW is open now. It will close at 7:00 p.m.