This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Sudbury, MA
About this business
Location details
68 Old County Rd, Sudbury, MA, 01776, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
John was superb and managed to find the right car and price for us. John was attentive and responsive. John also managed thru an ugly situation with the sales manager of pre-owned BMW cars who was far less than friendly and border-line unprofessional. If it was not for John - we would have taken our business to another BMW dealer, if fact we did just buy another 525xi at another dealer b/c I didn't want to deal with the used car manager who acted - well -- like a used car dealer not a BMW dealer. Ron Judd
Very efficient, straight forward, no silly games and no "sales cliche's". As part of my career I manage a significantly large global sales force and there is nothing that turns me off more than a fake (which by no accident we term as "used car salesman"). In the case of Jim Affannato (and Kosta Pappas on the Finance side) there was none of that; only no nonsense, substance, and "good guy" honesty. They did what they said they were going to, in the time frame promised, and did not run you around the block in slick sales tacti... read more
I was shopping for a new BMW 328xi and had a terrible experience at Herb Chambers. The sales person and the manager tried playing the "bait & switch" game with me since the model that I wanted wasn't available at the dealership. When I turned down the final offer because it was missing the security system that I wanted, the manager told me that he was "done with me". In addition, I filled out a complaint form on the Herb Chambers site and never heard back from anyone. I ended up buying the car at Wagner BMW of Shrewsbury. (m... read more
I came recently to purchase a new 2010 5 series. Given that 2011 models are starting to come out, I figured I could find a great value. These guys gave me a huge run around. All they were concerned with is making sales numbers and didnt really care to listen to what I was looking for or provide any customer service. In addition they played lots of "games" around price which soured me on the whole car buying experience. They pushed me so hard to purchase one of their vehiles that I chose to leave and work with another dealer.
Business response:
Dear BMWlover212, I wanted to reach out to you in hopes of resolving any concerns to your satisfaction. BMW of Sudbury sincerely cares about what our customers think of their experiences with us and are very pleased to participate in the DealerRater.com Certified Dealer Program. Although we are committed to providing high quality customer service, it is obvious, based on your DealerRater.com review, that you did not share that experience. This is very disappointing to us and through this program we have the opportunity to wo... read more
The whole experience with this dealer was terrible!!! Customer service was non-existent (until after I walked out). I was attempting to purchase my vehicle (2007 BMW 328xi) as it is coming off lease in the next 30 days. I wanted to have the vehicle certified (go through the BMW CPO process) so that I could take advantage of extending the warranty coverage as well as favorable financing. This dealer originally gave me pricing which was approximately $3,000 higher than a competing dealer. Furthermore this dealer stated that at... read more
Business response:
Hi Lenbemail, Thank you for taking the time to speak with me in regards to your experience. I am very sorry that you did not experience the high level of satisfaction that we strive to deliver. I also regret that we lost the opportunity to do business with you this time around. If anything changes on that end please call me personally anytime. I will make sure that all your expectations are exceeded. At the very least please know that we take our participation in the BMW Certified Pre-Owned Program very seriously and always ... read more
The reason I have logged into this site and given this dealership a very poor rating is for the following reasons: I have been a customer of Foreign Motors West for 15 years and can say without a doubt, since the new management has moved in, customer service has vanished. The quality and level of professionalism is gone as well. This dealer has changed into a high pressure sales force which won't leave you alone. I have waisted more time on the phone with "newly assigned sales persons assigned to me" than I have ever seen. W... read more
Wanted to test drive 2 cars but she said it's sunday we are very busy she can let me drive one vehicle today and make appointment for monday for rest !
Rude did not have time wanted to sell car asap did not even let me come into the dealership said when you are ready give me a call and YES i bought my new BMW from wagner they gave $1200 discount.
After searching for months looking for the right Certified Pre-Owned X3, we finally found it online at Herb Chambers/FMW. Everything about the vehicle was right and I placed a $500 credit card deposit on the vehicle to hold it until we could get down there to check it out the next evening. We were fully prepared to buy it on that visit. We live and work in northern NH, nearly three hours away, and when we started out for FMW after work, it was raining, snowing, freezing, foggy, etc. so we called the salesperson and said we h... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 3,361 reviews.
When is BMW open?
BMW is closed now. It will open at 8:30 a.m.