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BMW
- Automotive
- Sudbury, MA
About this business
Location details
68 Old County Rd, Sudbury, MA, 01776, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
After speaking and dealing directly with Pranav Gill he turned an unpleasant experience into an experience that I would expect from BMW (especially Herb Chambers). I reached out to him and he wanted specifics on what did not happen and came back exactly as he said he would. Pranav showed the utmost professionalism, was very apologetic and met all expectations. I have gone from not even considering buying a car to strongly buying a car from this dealership.
Terrible...they act like they are doing you a favor. I bought two cars elsewhere before they finally asked me why they had not heard from me.
I don't know even know where to begin with this review. I wouldn't even give this place 1 star. From the time I set foot into the place it was a disaster. Thinking back now I should have just walked away. I have had nothing but problems with my "certified pre-owned" BMW. I have brought it back 4 times since I bought it in April, received 2 loaner cars and each time I went to pick up my car it was a mess. Whether they lost my keys, forgot to do something, cant get on the same page communication wise everything has been TERRIB... read more
Business response:
I sincerely appreciate you taking the time to sit down with me yesterday and review your concerns. It is truly our goal to provide you with exceptional service and a vehicle you love and feel safe driving. You made your concerns clear to me, and we discussed a few ways to turn this situation around. I know you wanted to take some time to review what we discussed. If there is anything I can do to assist you and turn this situation around, please let me know. Best, Pranav Gill, General Manager
Visited for my 2006 BMW 325XI Service (check engine light) and they did what they could to provide me a good advice. Planning to sell the car and lease another one later this year. They gave me good options to how to sell the car (as-is) and get better value out of it without spending more money on repairs. My advice to the buyers is to not own these premium cars after the warranty/certification time period is over. It makes sense to rather buy or lease brand new instead (depending on your driving needs).
When my car went in for a flat tire earlier this year, BMW Sudbury couldn't locate three other matching tires,so they replaced all four for the price of one. Who does that? Only a company that is serious about their brand and the customer experience. A few months later, they called me to say my car was pinging them for brake service! I never noticed the indicator, and was amazed when they reached out. But my latest adventure was the best encounter yet. Yesterday morning I lost power steering and electric, barely making it ho... read more
Business response:
Thank you for taking the time to share your recent experience with us. We appreciate your feedback and enjoy hearing that you had a great experience at our dealership! Almir and Chris are valued members of our team and I'm so happy to read your wonderful recommendation. Please let us know if there is anything we can assist you with in the future. Best, Pranav Gill, General Manager
Absolutely horrible experience. If you are in the area there are other BMW dealership. AVOID!!! I made it very clear right from the beginning that I am a sure buyer, to the extent that I will buy the car over the weekend. It seems they don't want you to shop around also not entertain unless you are ready to buy. Anyway, I gave the benefit of doubt and went in with the sales person. She was absolutely horrible, rude and discriminating!!! I had done research on their inventory and took a list of 5 cars (2 X3s and 3 3 series). ... read more
Business response:
Thank you for taking the time to share your feedback and allowing us the opportunity to make things right. Our customers satisfaction is one of our primary concerns and ensuring you're happy is critical to our success. We value your business and hope to serve your automotive needs for many more years to come. Best, Pranav Gill, General Manager
We had a terrible experience with our first trip to this dealership. Low trade in amount and a hard sell for a lease, which we did not want. This was reflected in my initial review. Since that experience, we have been contacted by the sales manager, Fahid, and the general manager, Mr. Gill. They moved heaven and earth to turn our negative experience around. As a result, we are purchasing a car through this dealership. I am impressed with the importance placed on changing our perceptions of this dealership. We truly feel like... read more
Business response:
Thank you, Doreen, for taking the time to share your experience. I apologize for your initial less than positive experience, but so happy we were able to work together to make things right. It is of utmost importance that our guests leave our dealership confident that they made the right decision, not just with your vehicle, but with your dealer. We value your business and look forward to serving your automotive needs for many more years to come! Sincerely, Pranav Gill, General Manager
I was called and told I needed to schedule an Encore appt. to go over my new vehicle with Tony and have car cleaned and fluids topped off. I was told its a 45 min. appt. I showed up at 12:30 and after 40 min. I noticed my car had not been touched. I asked a few people and they were checking on it. Then I was told they could not clean my car its too cold out. but I noticed they were cleaning other peoples vehicles. After mentioning it twice they cleaned mine. I never saw anyone named Tony, never went over my car and did not l... read more
Business response:
I sincerely apologize for the experience you have described. We aim to offer each and every guest with exceptional customer service. We understand that your time is so valuable and for any inconvenience we caused, I sincerely apologize. I looked in our records and can't find an occurrence like you described. At your convenience would you please contact me so I can better understand what happened and address these concerns immediately. I look forward to hearing from you. Pranav Gill, General Manager
I custom ordered a new car, it came with bent rims @ 8 Miles. They tried to tell me it had "Square tires" from sitting on the boat. One of the workers tipped me off that they replaced the rims with USED rims from another vehicle. They failed to disclose this before the sale. (4) attempts to get the rims repaired. Tech drove the car home for the night to help *identify* the problem (bent rims). Car came back with soft clutch and burning smell. Damaged 2nd gear synchro. Dealership failed to honor warranty and failed to acknowl... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 3,361 reviews.
When is BMW open?
BMW is closed now. It will open at 8:30 a.m.