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BMW
- Automotive
- Sudbury, MA
About this business
Location details
68 Old County Rd, Sudbury, MA, 01776, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Chris and the sales staff were very helpful and accomodating as well as very knowledgeable about the cars in matching up with our needs. The condition of the dealership was also very impressive unlike others we had visited in our search. I would definitely reccomend this dealership to my friends and family.
I have been a loyal customer of Foreign Motors for over 10 years. Both the sales and service departments are amazing. The staff is incredibly knowledgable and always eager to please. I have been especially impressed that the level of service has never waivered over the years. This is definitely a relationship dealership. I have recommended Foreign Motors to a number of friends who are now also loyal customers. I will continue to highly recommend Foreign Motors.
so I had a few issues with my car and took it to FMW as I always do and kate was my CA. To start I had a rejection sticker from a inspection shop. she went out of her way and snuck me in for a appointment knowing I couldnt drive the car (safety issue). arriving at the dealership I am greeted and shown my loaner which had a full tank of fuel! I have been updated daily and never had to wonder what was going on. The technician that did the work was excellent and did a nice clean complete job. no dirty hand prints or old parts l... read more
I buy many of my repair/maintance parts from Foreign Motors West (Herb Chambers BMW in Natick, MA). Their prices (with a BMW CCA discount) are very reasonable (well below BMW NA MSRP). The parts folks are polite and helpful, even when I am just looking for information.
"4-new tires and tire pressure gauge came on. Asking me to..." 4-new tires and tire pressure gauge came on. Asking me to adjust pressure?Each tire had a different number? Now what do I do?
Business response:
Thank you for reaching out. We'd be happy to address any questions or concerns you have. Please reach out to me directly at your earliest convenience so we can discuss the situation in greater detail. Thanks, Pranav Gill - General Manager - pgill@herbchambers.com
"I brought in my car for rear brake work .. turns out only..." I brought in my car for rear brake work .. turns out only sensor was faulty but a spring coil was cracked discovered during inspection .. cudos to the mechanics team at BMW When it was time to pick up the car John R explained the parts warranty very well
Business response:
Thank you for the great review! We're so glad we had the opportunity to assist you and we'll be sure to share your kind feedback with John and the rest of the team. Take care and please don't hesitate to reach out if we can be of service again in the future! - The Herb Chambers BMW of Sudbury Team
"Appears to be a disconnect, between when BMW advises..." Appears to be a disconnect, between when BMW advises spark plugs to be changed, and when the dealer thinks they should be changed. I don’t believe a change is needed at 46K
Business response:
We appreciate your honest feedback, Mike. We will pass along these comments to our team. Thank you! - Herb Chambers BMW of Sudbury
"Service dept had me come in for brake flui d change. Told..." Service dept had me come in for brake flui d change. Told me I was out of warranty by three mo. Had brake job 3 mo ago. They did not change brake fluid then. Three moths ago I brought car in for service an aske they check antifreeze because of alert from the car. They topped it off inspected it and checked for leaks. This service they are telling me to to replace fluid and I have coolant leaks. A top flight shop would have done it better.
Business response:
Thank you for your honest feedback. We strive to provide top-notch customer service and are disappointed to learn you were not fully satisfied with our services. We did the brakes under your extended maintenance plan 01/23/21 at 66,000 miles. Brake fluid was not due at the time of service otherwise we would have been happy to complete it. Please reach out to me directly if I can assist at all! We appreciate your loyalty! Pranav Gill General Manager
"Herb Chambers Sudbury BMW saved me from Shrewsbury BMW" Every once and while I feel the need to write a review for those that do either really well or really bad. In this case I am writing a review to thank Herb Chambers BMW of Sudbury for all it did to save me from another nearby dealer in Shrewsbury that truly deserved a very bad review. So this is the story of both types of reviews. I decided back in April 2019 that I wanted to get myself a new BMW M850 convertible. Turns out to get that car customized the way I wanted, ... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 3,361 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 8:30 a.m.