This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Sudbury, MA
About this business
Location details
68 Old County Rd, Sudbury, MA, 01776, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
"First Class Horror!" Brought my M3 to BMW of Sudbury for a routine recall service - positive battery cable replacement. Car was dead the next morning. Dealership said it was the battery, so I bought a new BMW battery. The following day, the car started displaying an ‘Increased battery discharge’ error message. Dealership took my car and held it hostage for a month, as they ripped it apart, causing all sorts of damage. Reached out to Assistant Service Manager, Service Director and General Manager for help with the situation.... read more
Business response:
I apologize that you are unhappy with the service we have provided. When you first brought your vehicle in back in July, we diagnosed the issue and found that the battery was never properly registered into the computer. We installed the new battery free of cost, and took care of the towing cost. After you brought your vehicle in for a second time, further diagnosis was done to the vehicle and an updated battery cable was replaced. We then monitored your vehicle for 4 days and found no further issues. During the times that we... read more
"It's the service department you wish you'd always had" I bought a 2019 BMW X3 M40i elsewhere because of price. But when it arrived with a boatload of issues, I took it to BMW Sudbury because these guys are, like me, perfectionists. Al and Colleen go the distance to make it right, even when the issues are not of their making. After all, it was BMW of North America that delivered a car full of issues to the buyer, not this dealer. In this situation one might predict that the service department would be less than enthused and ... read more
Business response:
Thank you so much for taking the time to write such a great review for us. I'm pleased to know that our service department was able to fix the problems, and that you are satisfied with your experience with us. We strive to provide our customers with excellent customer service and I'm glad we did just that for you. I'll be sure to pass along your review to the team, and encourage them to keep up the good work. We appreciate your business and look forward to servicing you in the near future. Happy Holidays! Best, Pranav Gill G... read more
The following is the WORST and the BEST BMW experiences I've ever had. If you own a BMW in Mass, you should read this. I own a 2016 BMW X5M. I've had the whole car wrapped to keep it like new. My car is immaculate. Aftermarket HRE black rims and the X5M paint is black sapphire. So here we go... I had already lowered my vehicle with top of the line H&R springs, but I needed to replace those and switch it with the Dinan(BMW) suspension kit. I did this as to not break the aftermarket suspension rules with my insurance company, ... read more
Business response:
Thank you for taking the time to post such great comments about your experience with Al. I'm sorry to hear about the headache you experienced elsewhere. We work very hard to provide our guests with exceptional customer service, and it is always a delight to read that our team members are exceeding our customers' expectations. Thank you for your business and for taking the time to let us know about your experience with our team. Sincerely, Pranav Gill, General Manager
Where to begin? When I came to pick up my car, was given the wrong paperwork. Finally got my paperwork with no explanation about why some services were not performed. Called a few days later. Put on hold. Phone rings and rings, someone picks up and hangs up, phone rings and rings. Someone picks up then hangs up. This happens five times. Call back. Finally get through. Transferred to a different service advisor who does not sound happy to talk with me. He explains that some tests were done and will email them to me. Emails me... read more
Please do not buy from this dealership. Atleast from John Dibetetto. He failed to explain me all the terms while buying the vehicle. Once asked for questions he asked me to meet a finance guy instead. Try other dealerships before going in here. Atleast they will answer your questions.
Business response:
I am sincerely disappointed to see this feedback and would like to speak with you to better understand what happened and who you worked with. Would you mind emailing me with your best contact information? I hope to hear from you. PGill@HerbChambers.com . Kind Regards, Pranav Gill, General Manager
In the the process of leasing a BMW-Jamie called right back on a very busy New Years Eve-great customer service-The GM Pranav Gill is lucky to have him-Jeff Brown
Business response:
Thank you, Jeffrey, and Happy New Year! If we can assist you in any way in the future, please do not hesitate to contact us. We are always happy to help! Best, Pranav Gill, General Manager
We went there to buy and new BMW. We found a car we liked, we made a deal and paid the deposit. We were told The car would be ready the next day. 3 days later the sales person calls and says we have sold the car, and was trying to offer us a lower priced car for higher monthly payment. Very unprofessional, very unrealaible. We still dont have the deposit back, even though its been 10 days and cant get another car until we get the deposit back. We have called back since a few times to get our deposit back, they are not answer... read more
This Service center screwed up my imaculate BMW during a routine service visit. The car was badly scratched, the gearbox was damaged. These people are the main reason why I am not buying another BMW. These cars are way too complex for these "part changers" to deal with and during the "repair" process they will generally do more harm than good. Escalating the issues with their managers doesn't help. Don't expect BMW of NA Customer Service to help, they are also useless. Goodbye BMW!
Business response:
Thank you, Kristen, for taking the time to reach out. I've looked through all of our records trying to find anything that matches the scenrio you've described and I'm unable to find anything. At your earliest convenience would you mind contacting me so I can better understand what happened and work to make this right? I look forward to hearing from you. Pranav Gill, General Manager PGill@HerbChambers.com
worst experience ever, let me explain , I bought Honda CR-V 2010 on 1/31/16 to my wife , the sales person asked me to meet Mr. Edwin in finance who pressed on me to have extended warranty for the car , 2 days latter I had an appointment to receive the car , I went to Mr Edwin and asked him to cancel this extended warranty , he convinced me to keep for now and I can cancel it within a month without any fees, 4 days latter I called Edwin to cancel , he sent to me a form to fill out and I sent it back to him, per his email the ... read more
Business response:
I appreciate you taking the time to share your experience and I would like to sincerely apologize for the miscommunication and any inconvenience caused. Please know that this matter has been addressed with our team to ensure we improve our process. Customer feedback is imperative to our success and this was certainly an opportunity for us. It is my understanding that the full amount of the warranty has been refunded. If this doesn’t match your records, I ask that you reach out to me at your earliest convenience so that I can... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 3,361 reviews.
When is BMW open?
BMW is closed now. It will open at 8:30 a.m.