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BMW
- Automotive
- Sudbury, MA
About this business
The BMW Group company profile. The special fascination of the BMW Group not only lies in its products and technology, but also in the company’s history, written by inventors, pioneers and brilliant designers. Today, the BMW Group, with its 31 production and assembly facilities in 14 countries as well as a global sales network, is the world’s leading manufacturer of premium automobiles and motorcycles, and provider of premium financial and mobility services.
Location details
68 Old County Rd, Sudbury, MA, 01776, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
"The service provided was excellent. The service team..." The service provided was excellent. The service team provided updates and great explanations regarding my car. They also were accurate in their estimates and timing.
"Has Professional, courteous and timely service...." Has Professional, courteous and timely service. Comfortable waiting area and Covid conscious. They offer loaner vehicles when making appointments. Uses texts to manage appointments and status.
"Mackenzie was exceptional. Great customer service and..." Mackenzie was exceptional. Great customer service and professional. However, the next day when she was not in the office, service level dropped. It was very hard to get a response from the Team.
"Quick turn around despite a very busy day at the service..." Quick turn around despite a very busy day at the service center. The Service Advisor, Mackenzie Ditomassi, greeted me quickly and confirmed with me the work requested, a short time later I had a quote and request for approval to proceed, along with a video from Brian in the Service Department showing me his analysis of the work. The repair was quickly completed and back on the road in about an hour. Happy Customer!
"Love these guys, used to buy through boston but Sudbury..." Love these guys, used to buy through boston but Sudbury helped me with a serious issue when boston wouldn’t so they’ve been my dealer for my last 3 BMW’s . Service Appointments are a breeze, no long wait and a very comfortable waiting area. Recently worked with Bill Kramer and will likely ask for him going forward. Very helpful!
"Efficient, effective excellent service. The explanation..." Efficient, effective excellent service. The explanation of what needed to be done and why was clear and concise with all questions answered. Communication was extraordinary, keeping the customer informed about progress of the work and notification of completion. Could not have been a better experience.
"Excellent service and loaner car much appreciated. Also..." Excellent service and loaner car much appreciated. Also appreciate the car being cleaned and washed before it was returned to me. I was very pleased with both the verbal and video communications! CB
"I had a great experience bringing in my 2021 X5 for its..." I had a great experience bringing in my 2021 X5 for its first service (free). While waiting in the service area, I received a video report of the vehicle's inspection. The ability to view this while waiting was both entertaining and clearly very helpful should any issues have arisen and needed to be discussed. I would also add a special five-star rating for William who had helped me even prior to bringing the car in to figure out the cause of some salt deposits get... read more
"Service Advisor Bill was knowledgeable and understanding..." Service Advisor Bill was knowledgeable and understanding of my needs. He didn’t try to oversell like other dealerships. Overall pleasurable experience and definitely will be back for future service.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 3,361 reviews.
When is BMW open?
BMW is closed now. It will open at 8:30 a.m.