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BMW
- Automotive
- Springfield, NJ
About this business
Location details
391 Route 22 East, Springfield, NJ, 07081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to Midnight |
VP was very helpful in helping me choose the right car for me. This was my first time leasing from BMW and I wasn't too sure how everything works. VP was competent and answered all my questions in a timely manner. All fees/monthly payments were explained thoroughly ahead of time. Once I decided on a 528xi Xdrive, he explained to me all the options that came with the car. He remained very professional the several times I met with him. He would also respond to me right away any time I had a question. I have several family memb... read more
Business response:
Thank you so much for your kind words! It is wonderful that VP was able to help you in choosing the right car for you by offering you excellent customer service and a wealth of in-depth knowledge about our great vehicles. VP and the rest of our dedicated team always do their very best to make sure that our customers have a buying experience that leaves them completely satisfied. We truly appreciate your business. Let us know if there is anything else that we can do for you. Enjoy your new 528xi Xdrive!
Agata Grzebyk did an excellent job finding an x5m for me on an expedited basis. A great experience. Highly recommend both the dealership and Agata.
Business response:
Thank you for your great feedback, Pete! We are happy to hear that Agata could help you quickly find the vehicle that you wanted. Our sales team prides themselves on providing our customers with the absolute best service they deserve. We appreciate your business and recommendation. Please let us know if there is anything else we can do for you. Enjoy your new X5!
I WOULD REMISSED IF I DID NOT TAKE THE TIME TO REMARK MY RECENT EXPERIENCES AT JMK BMW PARTS, BODYSHOP AND THE SERVICE DEPARTMENT. I TOOK MY CAR IN FOR AN EMERGRENCY WATER PUMP. TINO THE SERVICE MANAGER TOOK MY CAR IN AND WITHIN TWO DAYS HAD IT FIXED AND EVEN PROVIDED ME WITH A LOANER CAR AT NO COST. IT’S THE CLOSEST THING I’VE SEEN AT A DEALERSHIP TO DR. QUINCY OF THE TV SERIES. I BROUGHT THE BROKEN PARTS IN AND HE WAS ABLE TO FIGURE OUT WHAT I NEEDED. WHAT A GREAT GUY! THEN, AT THE BODYSHOP LAUREN WHO’S THE CLOSEST BODYSHO... read more
Business response:
Wow! Thank you so much for your kind words, Burton. We are just ecstatic to hear about your great visit to our service and parts departments. Tino and Lauren do an amazing job, as does the rest of our staff, always going above and beyond for our customers to make sure they know that their vehicles are in great hands whenever they visit our dealership. It was our pleasure to provide you with a loaner car while we were taking care of your "baby". We truly appreciate your business, and look forward to the next time our Dr. Quin... read more
If you had to list all the qualities that you would hope to find, but seldom do, in a BMW car dealership sales person you could take the time to write them down or you could simply work with Jess Garcia at JMK BMW. I bought my dream car largely because of Jess. He was the epitome of the “no pressure” take you time approach. Jess provided answers and guidance for all my questions and kept the final price within my budget by suggestion a few options that he felt were worth the extra dollars and those that were not necessary. J... read more
Business response:
Wow! Now that is what we consider a car buying experience that is like none other, George. It is fantastic to hear Jess was able to truly provide you with the higher level of customer service that we provide to our customers whenever they visit our dealership. We hope you have a quick and easy move to Austin. Jess and the rest of our team is more than ready to take care of your again when you are ready to get another BMW. If there is anything else we can do for you, please do not hesitate to ask. Thank you for your business,... read more
The Salesperson John Dwyer was straightforward, professional, honest and his follow up was great. He listened to what was requested and offered a few possibilities, all within the parameters that I requested. I was running late to get to the dealership to pick up the new leased vehicle and had an accident. I called John and told him that I would have to reschedule. He offered to drive to my home and pick me up, which he did. I was able to sign the paperwork and drove the vehicle off the dealership lot that evening. Kudos to ... read more
Business response:
This is fantastic to hear! It is great John was able to go above and beyond to make sure you were able to drive off our lot completely satisfied. We know that sometimes life throws curve xxxxx to try and change our plans, but our team prides themselves on being able to step up for our customers anyway we can to make sure their car buying experience is at smooth and worry-free as possible. Thank you for your business. If there is anything else that we can do for you, please do not hesitate to reach out to us. Enjoy your new B... read more
VP did everything in his hands to make sure I was satisfied. He was extremely prompt in answering phone calls, text messages and e-mails. He is extremely professional and is ultimately trying to make his customers happy. I have already recommended him and JMK to many friends and family members. This is the second car I purchase from a dealership, first experience was okay, but second experience, which was at JMK with VP, was so quick and easy. I am totally satisfied with my car and customer service. THANKS VP!
Business response:
That's what we like to hear, Maria. It is great VP was able to go above and beyond the call of duty to make sure that you drove off of our lot completely satisfied. We know that the car buying process can sometimes be hassle, which is why our dedicated staff strives to make sure that our customers' buying experiences are fun and worry-free. BMW is a higher standard of brand, and we believe our customers deserve a higher standard of service to match. We truly appreciate your business. Please let us know if there is anything e... read more
Purchased my car from JMK BMW back in February. VP, my Sales Specialist, is the consummate professional, returns calls when he says he will, follows thru with all his promises and gave me great deal on my car. The dealership is spacious with a gorgeous show room and all of the staff there are friendly and accommodating. Will definitely be back to purchase future vehicles.
Business response:
Thank you so much for your kind words. It is great to hear that VP was able to provide you with such excellent customer service during your car buying experience at our dealership. We understand that our customers can buy a car anything, but they come to JMK BMW for the excellent customer service and fantastic atmosphere we provide for our customers. It's simply the JMK experience! Please, do not hesitate to let us know if there is anything else that we can do for you. Enjoy you new BMW!
our sales specialist, Art Youman went above and beyond. Extremely informative and knowledgeable from the very first email. we did not just walk in cold to the showroom. We filed an application through the Internet, as our time is very limited. He was upfront with us from the start, no running back and forth to haggle with pricing. He was very professional. Brent Jackson was our financial representive, also very knowledgeable and professional. Dealership as a whole very welcoming. Traveled 30 minutes out of our way. We live 1... read more
Business response:
This is what JMK BMW is all about Laurie! Professional and knowledgeable staff that is always upfront with our customers. It is great to hear that Art and Brent were able to make sure that your car buying experience went off without a hitch. We know that our customers can go anywhere to buy a car, but they come to JMK BMW to experience a higher standard of customer service that simply cannot be matched. We truly appreciate your business and recommendation. Please, let us know if there is anything else we can do for you. Enjo... read more
I recently had my 2013 BMW X6 serviced for a new windshield (yikes), even though this was an expensive job, the entire staff made my experience pleasurable. I just wanted to acknowledge Lauren for her superb customer service skills, patience and sincere passion for her job. She went out of her way to brush over some scratches I had on my car with some" brush up" paint, when I had only asked her for a quote. I was truly humbled and appreciative of how she just took the initiative to do that. Thanks again, Lauren!
Business response:
This is exactly what JMK BMW is all about, Renee! Going the extra mile for our customers is the norm for our staff. BMW is a higher standard of brand, and we feel that it is our duty to provide our customers with a level of customer service that simply cannot be matched. It is great that Lauren and our staff was able to make sure that you, and your X6, were taken care of the way you deserve.We truly appreciate your business and look forward to seeing you again in the future!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 2,736 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.