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BMW
- Automotive
- Columbia, SC
About this business
Location details
5919 Two Notch Rd, Columbia, SC, 29223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 11:59 p.m. | |
| Tue | 12:00 p.m. to 11:59 p.m. | |
| Wed | 12:00 p.m. to 11:59 p.m. | |
| Thu | 12:00 p.m. to 11:59 p.m. | |
| Fri | 12:00 p.m. to 11:59 p.m. | |
| Sat | 12:00 p.m. to 11:59 p.m. | |
| Sun | 12:00 p.m. to 11:59 p.m. |
"Service department is not customer friendly. I am..." Service department is not customer friendly. I am repeatedly told by my service advisor how they have 10,000 customers and only five of them; how he works 10-11 hour days, etc.He has never returned a call although I have left two voice messages requesting a return call. He denies ever getting a voice message from me although I left them on the number he gave me as his direct line.???? He is very defensive and arrogant. He was recommended to me by the salesman when I boug... read more
Business response:
Thank you so much for your continued support. I have spoken with the advisor you were working with and he understands the level of service that we require. We currently have 8 Service Client Advisors which is adequate to handle our growing service business. Brian Kelly will continue to give you the level of service that you deserve. You can reach out to me directly if you would like at 843-230-3329. Sincerely, David Miles General Manager
"Poor communicationUnclear warrantiesLoaners not..." Poor communication Unclear warranties Loaners not available even when car not drivable and expect u to wait another 5 days for a loaner and waiting to fix car Too expensive
Business response:
I apologize you were not able to attain a loaner on your recent service visit. We normally keep approximately 60 loaners in our fleet however currently that number has decreased to 25 due to worldwide inventory shortages. Vehicle inventory levels will start increasing in September and October which will enable us to normalize the courtesy fleet. Please call me directly at 843-230-3329 and I will answer your warranty questions. Sincerely, David Miles General Manager
"Unhappy with the failure of the service department to..." Unhappy with the failure of the service department to correctly troubleshoot my problem after service performed, I was given incorrect information about correcting the problem, no response after a number phone calls
"I would not recommend them. They don’t pay attention to..." I would not recommend them. They don’t pay attention to detail when dealing with your vehicle. I took my car to be serviced to have a tire changed. I have the hazard wheel tire & package which covers you getting your rim & wheel replaced if damaged. I have all season roll flat tires on my car & they placed it with a regular tire on my car thinking I wouldn’t pay attention to it because I’m a woman. A black woman at that. This is the second occurrence of bad service... read more
Business response:
Britton, Thank you for taking my call. It was a pleasure speaking with you. Just let me know what works best for you, we will look at your tire and make sure it is the correct fitment. If you need us to drive out to your location just call me directly at 843-230-3329. Sincerely, David Miles General Manager
"Service consultant never called me back over a 4 week..." Service consultant never called me back over a 4 week period after me leaving several messages. Had to go to manager to resolve my issue. Call good times also extremely long. Each time I called the hold time was more than 30 minutes without any human acknowledgement.
Business response:
I apologize you had an issue contacting your advisor. We have addressed the issue directly with our associate. David Miles General Manager dmiles@Group1Auto.com
"For the second time I feel like BMW of Columbia has..." For the second time I feel like BMW of Columbia has shifted me! Long story short I initially purchased a 2015 X3 that I specifically asked to have certain features. I think the vehicle is defective only to find out that the features I asked for were never on the vehicle to start. I tried to resolve this by calling and speaking to my sales person only to find he was no longer there and was assigned a new rep. He was no help so I blasted them in a review online. I finall... read more
Business response:
Ms. Mayers, Thank you for taking my call and allowing me to get the situation resolved for you. I truly appreciate your business and look forward to getting your vehicle issues corrected. David Miles General Manager dmiles@Group1Auto.com
"Worst experience I've had. My service advisor wasn't..." Worst experience I've had. My service advisor wasn't there and another advisor gave me wrong attitude. I asked her what's the payment for because I didn't know about it. She raised her voice up and said that i can leave the car there and come back another day to talk to my advisor. She said that she will not let me drive without paying. I was only asking about it and that's what she supposed to say?!? She was very rude. I can't believe that it's what advisor talked to... read more
Business response:
Thank you for speaking with our Service Director, John Lazarski. We appreciate your business and look forward to seeing you on your next visit. We will make sure in the future that any items that are not covered by your warranty are clearly communicated. It is always our priority to make sure that your vehicle is in its best operating condition. David Miles General Manager dmiles@Group1Auto.com
"Illegal? Unethical? Untrustworthy?...You Decide!This is..." Illegal? Unethical? Untrustworthy?...You Decide! This is a Public Service Announcement to be on the look-out for Bait and Switch tactics, disingenuous marketing, untrustworthy associates, and a total lack of credibility on the part of the BMW of Columbia Sales Team, including the Dealership’s General Manager. We agreed to pay approximately $34,000 for a 2019 BMW X3 that was listed on the BMW of Columbia Website with 14,291 miles…which correspondingly afforded us 3 ... read more
"Terrible experience!!!" Patronizing and unhelpful. Stay away! One month out and the loan on my trade in has not been paid. No one can explain why. Go elsewhere!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 1,561 reviews.
When is BMW open?
BMW is open now. It will close at 11:59 p.m.