This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Columbia, SC
About this business
Location details
5919 Two Notch Rd, Columbia, SC, 29223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 11:59 p.m. | |
| Tue | 12:00 p.m. to 11:59 p.m. | |
| Wed | 12:00 p.m. to 11:59 p.m. | |
| Thu | 12:00 p.m. to 11:59 p.m. | |
| Fri | 12:00 p.m. to 11:59 p.m. | |
| Sat | 12:00 p.m. to 11:59 p.m. | |
| Sun | 12:00 p.m. to 11:59 p.m. |
I had decided to buy a car and visited Cadillac, Lincoln, Mercedes and BMW dealers. When I went to BMW of Columbia Dealership I was met by Mr. Bostic. He was very courteous, friendly and professional. He listened to the wants I had for a car and began describing various cars in the BMW line. We settled upon a 550i. We went to the car and his knowledge of the car was extensive. We drove the vehicle and returned to the dealership for negotiations on the price. I never felt pressured and the whole expierence of buying a car was... read more
Brett and Mark were very accommodating as we struggled with what we were looking for. (We started out with the intention of replacing our X-5 with another X-5 and ended up purchasing a 328i.) We went back for several visits and they were always friendly and offered something to drink. There were times that we felt like Brett was new to the process, but he always asked others for help when he didn't know an answer. The price we were given on the car was reasonable (not great, but then again it's a sports car) and the financin... read more
Compared to the service that I received in the past from BMW of Columbia this service was 110% better. Due to past experiences with BMW of Columbia my husband and I vowed to never use this BMW location again, because customer service and customer satisfaction was never a priority for BMW of Columbia. My husband went as far as sending a complaint into the corporate office regarding our past experiences through BMW of Columbia. After deciding we needed a new car and wanted another BMW (fourth time BMW buyer)and finding out tha... read more
Don was attentive, friendly and helpful. He was enjoyable to visit with and we had the feeling that he was truly trying to make our exzperince good and was straight with us about our questions to him. I know that if any problem arises I can count on him to give excellent customer service. The other BMW personnel that we dealt with were also a pleasure and helpful. In this day and age of questionable service, I feel good about what I will receive when I need him. BMW service is one of the main reasons I drive this car.
I purchased a BMW 335I at Columbia BMW in late 2007 (at the time it was Hancock BMW). Since I special ordered the car, the price was not negotiable, but I got exactly what I wanted. All of my service since then has been done at Columbia BMW. They have been great service providers with minimal waits for routine service. Once for longer service they drove me 30 miles home and came back for me when the work was completed. Another time I needed a trim part that had come off and they got it for me at no cost. Emilee McClellan was... read more
After having dealt with another luxury car dealership for 6 years, I was skeptical that any other dealership could provide the same level or better service. I bought a used BMW, not from this dealership, but you would never know it. They treated me as if I'd just bought the car from them, answered all my... "how do I" questions and gave me awesome customer service on my first service visit. Two thumbs up on this initial experience!
Brett and Mark at BMW of Columbia not only worked with us on finding a BMW with the options that we wanted in a new car but have also continued to follow through on service after the sale. Brett regularly checks in with us to make sure that we are happy with our purchase and to see if we have any questions or concerns. No promise has been made by BMW of Columbia that has not been kept - which, from experience, cannot be said for other dealers.
I currently work in the customer service industry, and I cannot tell you how many times a week I spend reveiwing with my team the importance of customer service, taking ownership in what you do and making sure you go the extra mile to take care of you customer so that they will come back and want to do business with YOU. BMW of Columbia, you have a true example of this working in your service department; Emilee McClellan has certainly won me over and I'm sure she will continue to do so moving forward.
From the moment my fiancé and I walked through the doors the level of friendliness and willingness to assist exceeded our expectations. Brett Bostic, our salesman made us feel so comfortable and welcomed until we actually felt like we had known him for years. Brett showed a genuine interest and concern in our personal needs. Brett and the staff at BMW of Columbia made sure our purchasing experience was a quick and simple process. The staff at BMW was so polite and kind that we not only purchased one vehicle we came back and ... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 1,561 reviews.
When is BMW open?
BMW is open now. It will close at 11:59 p.m.