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BMW
- Automotive
- Columbia, SC
About this business
Location details
5919 Two Notch Rd, Columbia, SC, 29223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 11:59 p.m. | |
| Tue | 12:00 p.m. to 11:59 p.m. | |
| Wed | 12:00 p.m. to 11:59 p.m. | |
| Thu | 12:00 p.m. to 11:59 p.m. | |
| Fri | 12:00 p.m. to 11:59 p.m. | |
| Sat | 12:00 p.m. to 11:59 p.m. | |
| Sun | 12:00 p.m. to 11:59 p.m. |
I feel it is my duty to write this review so you all will know what you may be getting in to if you do purchase a pre-owned vehicle at BMW Columbia. I waited an entire year to buy a car. I searched and searched. I found the one I wanted at BMW Columbia. From the outside she was beautiful. I paid over 25k for the vehicle (that did including closing fee). It was considered AS-IS although when you buy a pre-owned vehicle from a reputable dealer like BMW ( an expensive one) you expect to get a great car. I expected this. I bough... read more
My wife took her car in for service on Wed. with a loping(engine sputtering),Wed evening no call, I called and was told that it did not make it in the shop but I would get a call in the morn to update me on the status. Did not receive the update call on Thurs, Fri my car still was not serviced, not did I receive a call. I called and again was told that they were slammed and that my vehicle was in the cue to be serviced and was also told that Sat morn it would be serviced. Well needless to say it was not and again I had to ca... read more
BMW of Columbia once again took advantage of a woman (my wife) on two occasions recently. 1. 4/9/ 2013 My wife had an Eccentric Shaft go bad on her 2006 325I. BMW had to keep the car and did not have a loaner vehicle for my wife. They nicely gave my wife a rental car from Enterprise in which BMW of Columbia was to pay for the rental. My wife had to give Enterprise a credit card for safe keeping. In August my wife received her Visa Bill and there was a charge on the Bill for the rental car from Enterprise. She contacted Enter... read more
I recently I took my Certified Pre-Owned BMW to BMW of Columbia to have a couple service issues taken care of. From the onset, they were unaccommodating and generally unwilling to perform service that should have been addressed under the Manufacturer’s warranty. Most notably, a separation in the leatherette was called “wear and tear.” After I pointed out that the leather issue is a common concern among BMW owners and voiced my displeasure with the way they were handling the situation, they reluctantly agreed to ask BMW if th... read more
Business response:
I encourage everyone to look at the most recent review of service, then consider the source of this person's outright fabrications. We are glad that the dealer whom he purchased his car from completed all the repairs he requested. One has to wonder why then did this customer not have his car repaired at his purchasing dealer the first time?
Owned 3 BMW's for 10 years. I have been as loyal as I can but I have to say this dealership is part of the reason this is my last BMW. I have had COUNTLESS problems with bad service from BMW dealerships from San Antonio, to St Louis, to Columbia with damage to my vehicle, parts not replaced like they said they did, leaking oil after changes...etc. My latest, took car in for oil gasket replacement, $1300k later(after I found out my 100k CPO warranty had JUST expired a month ago from time, thanks for the notice BMW?). They did... read more
Business response:
My Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we used the opportunity to work with this customer to resolve any issues with your experience at my dealership. Unfortunatley at the end of the day we cannot be held responsible for the loose nuts, oil under the hood and such when it comes from another service cent... read more
My first time experience with the dealer wasn't very good. I saw an add on the internet for used SUV , I call it up to see if the car was available ,on a Saturday afternoon my family and I drove 3 hours to get to the dealer and see the SUV ,loved the vehicle was just what I was looking for , spoke with Mr Colby , he was very helpful , I told him that I wanted the car and I had financial arrangements with my bank , he was ok with that and ask me for a deposit to hold the car.I gave him the deposit and He said that they would ... read more
Salesman Richard was great Pre-owned sales manager Nathan was great However, once the car needed service everything positive about my sale was ruined. - During test drive discovered tampons and pictures in the front seat pouches and engine light came on. I am very familiar with vehicle maintenance and while we had stopped for a minute to look over the car I checked the gas cap and it was on tight (thinking it might be loose and cause an engine light - but I did not say anyhting to my salesman at the time). After the test dri... read more
I bought a SUV as is and it broke down on the highway after 7 days. I was very lucky I did not get hit by a another car but it did scare my eight year old son. BMW of Columbia did not feel any remorse at all. Did nothing to provide good customer satification. Spoke to the general manager and he was not willing to help with the repairs. When looking for a car the whole dealership will call you to come buy. Let something happen they act as though you don't exist. I have bought a few vehicles over my life time used and never ha... read more
Business response:
My Dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. Unfortunately after several conversations and emails we have not come to an agreement. In this instance you chose to decline the extended warranty our d... read more
Had issues with my BMW and brought it in for repair. Supposedly they could not duplicate the problem (which was obvious), but when I left their lot, the check engine light came on again. Then I had to wait for another appointment for a week. Also, I had to wait for over one hour for the loaner that I had reserved days ahead. It would also be nice if the service advisor could provide updates.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 1,561 reviews.
When is BMW open?
BMW is open now. It will close at 11:59 p.m.