BMW

bmwbuyer 

on DealerRater

9 years ago

I've bought 3 cars here now and each time, it has been a very good experience. From my salesperson, Ryon, to the finance and service folks, each person treats you with respect and consideration. I'd definitely recommend this dealership to anyone. 

Silvio 

on DealerRater

9 years ago

My salesman was John Hardin. My experience here was awesome. What I especially appreciated was during the negotiations John didn't call in the Big Guns to try and sell me the car. Unlike other dealerships during my first visit at BMW in Murrieta there was no pressure to come in the dealership after my initial test drive. I told John at this point that I was making a decision between 2 car makers. Made my decision the next day and came back to see John for another test drive which then I decided to make the purchase. This is ... read more

James J Moffatt 

on DealerRater

9 years ago

Went through our Insurance Internet Service and heard back within minutes from David Townsend. He provided several options with pictures, followed up with a phone call and invited us to come check out the cars. Had them waiting for us to drive the next day. No pressure, just solid, friendly knowledgeable advice. Truly enjoyed working with David, a class guy who knows his stuff. Allison in service has also been great. She is very responsive and is pro-active to update me on repairs. I would definitely recommend you give David... read more

Berries340 

on DealerRater

9 years ago

My experience here was very pleasant. By far the best Experience I've had at a dealership! The staff is friendly. My sales person, Ryon Holland was very knowledable and his customer service was excellent! Overall I'm pleased with this experience and would continue to do business here. 

ManuelMonteverde 

on DealerRater

9 years ago

A little less than three years ago I leased my first BMW from here, Joe Garcia is the lease manager who helped me out. I knew the car I wanted but didn't have the time to take the trip down to the dealership to pick it up. He brought the car to me, I did not even have to ask, and I live FAR, but this guy got it done and did not even bat an eye. Talk about customer service. It did not stop there over the duration of my lease Joe regularly check up on me to say hi and make sure everything was fine with my car—I’m talking old s... read more

Satisfied owner 

on DealerRater

9 years ago

Victoria Guthery exceeded our expectations of true customer service. In todays world it's hard to find an individual that possess the level of customer service found in Victoria. BMW of Murrieta has a customer for life as long as they retain customer service Reps like Victoria Guthery. Thanks again Victoria, 

R123 

on DealerRater

9 years ago

Chad Ludwig and his Team were awesome! I had a nice fat nail run through the sidewall of my practically new tire. I was not close to home and needed the tire replaced. Chad got me right in early morning and his team took care of the rest. I was back on the road in no time! O, and they provided a complimentary car wash! I was very thankful and appreciative of the great service I received! 

Don'tlikeit 

on DealerRater

9 years ago

As expected, from the time of arrival and throughout the entire service (which took several days), all service personnel that were assisting me were prompt, professional, and curtious. My usual service advisor, Ryan Cornell, was deservedly promoted to supervise the staff of advisors, as a result Alex Harmsen was assigned the responsibility for getting my car serviced. My experience with Alex was delightful!! She was perofissional, proactive, informative throughout the process. Alex exceeded my expectations from a customer re... read more

Sharon C Eaton 

on DealerRater

9 years ago

Thank you Victoria for all of your help with my car. Your customer service was great! I appreciate that you kept me informed of the status on my vehicle.