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BMW
- Automotive
- Springfield, IL
About this business
Location details
200 E Madison St, Springfield, IL, 62702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"the staff is friendly and the service always matches or..." the staff is friendly and the service always matches or exceeds my expectations. The new video clip of the vehicle in the service bay is interesting.
Business response:
Thanks, Rob! People seem to like the new service videos. They're a great way to visually explain any recommended service. They're the next best thing to being shown an issue in person.
"Past customer and have always relied on Brian Mitchell...." Past customer and have always relied on Brian Mitchell. Will always use and recommend him as my sales person Trust Isringhausen for cars and the services they provide
Business response:
Thanks for the great review and your continued business! Brian is one of our best. We'll pass along your comment to him.
"Matt was very courteous. He informed me of services..." Matt was very courteous. He informed me of services needed and cost. He checked with me about courtesy car wash, which I declined. The service staff is very careful with your car. Matt went over service and inspection prior to payment. As usual it was a very good experience.
Business response:
Thanks for the great review. Our service team goes above and beyond every day!
"Whenever I need to have service on my 2015 BMW (which..." Whenever I need to have service on my 2015 BMW (which isn't very often) I always find the staff very friendly and personable from the moment I walk into the dealership. They explain exactly what needs to be done at that point in time and always explain exactly what they did do when I pick it up.
Business response:
Thanks! Our service department is the lifeblood of our dealership.
"Very nice and friendly. Prices are about average. The new..." Very nice and friendly. Prices are about average. The new video that they show you while checking your car is nice. it helps to explain what is going on. The driver that came to get my car was very nice.
Business response:
Thanks! Glad to hear you like the service videos. Those have proved to be quite popular.
"Mike Carver and Scott Arnold were terrific to deal with...." Mike Carver and Scott Arnold were terrific to deal with. Their customer service was above and beyond. They both took time to answer questions, explain the functions of our van, and just be friendly.
Business response:
Thanks for the great review, Daniel. Enjoy your van.
"I loved receiving the video clip from Steve, showing me..." I loved receiving the video clip from Steve, showing me what he was reviewing and doing to the car. I’ve never, ever experienced anything like that with other service departments! Kudos to this team! It puts Isringhausen head and shoulders above anyone who dares to compete!
Business response:
Thanks, Andrea. The service videos are relatively new for us, but the response has been strong. Glad to hear you like them.
"Very professional dealership who works at excelling at..." Very professional dealership who works at excelling at customer service. Very pleased with how I’ve been treated. Would not have any reason to shop another dealership
Business response:
Thanks for the great review and your continued business!
"Great service, great staff and an excellent overall..." Great service, great staff and an excellent overall experience. The entire process was a pleasure. We would highly recommend Isringhausen to anyone looking for a vehicle.
Business response:
Thanks for your kind words. We love word-of-mouth advertising, the only kind of advertising you can't buy!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 1,151 reviews.
When is BMW open?
BMW is open now. It will close at 6:00 p.m.