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BMW
- Automotive
- Bowling Green, KY
About this business
Location details
325 Three Springs Rd, Bowling Green, KY, 42104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Tried to fix the windows on our Mercedes. Charged $200...." Tried to fix the windows on our Mercedes. Charged $200. 10 drives later, windows quit working again. No refund, no responsibility taken. They had every opportunity to do the right thing, but chose not to. So my decision is to reflect their poor customer service with this feedback. #disappointing.
"Purchased a new bmw from them in February 2021 and had it..." Purchased a new bmw from them in February 2021 and had it delivered to Texas in early march 2021. Vehicle was damaged during the delivery (chip and scratch), informed the dealer contact during the delivery,was told to receive the vehicle and they will take care of the damage. As of this writing, still waiting on the settlement or any form of contact from this dealership(contaced the salesman mr moore, gm mr coffey,and manager barry numerous times but no callback)... read more
"Let me preface my comments by stating that I understand..." Let me preface my comments by stating that I understand how busy the aftermarket auto business is at this time, 5/21. However, my experience with poor customer service began shortly after I agreed to pay full asking price for the vehicle + a non- advertised $489 paint treatment application. This is not the first time I have purchased a car and not the first time I have bought a car online. However, it took three days just to get the paperwork completed and then 8 m... read more
"worst post sale experience ever" THIS HAS BEEN THE ABSOLUTE WORST POST SALE EXPERIENCE I HAVE EVER DEALT WITH. DO NOT BUY YOUR CAR HERE BECAUSE IF ANYTHING IS WRONG, THEY PLACE BLAME EVERYWHERE BUT THEM. MELISSA, MARK, BILL, THE GM ALL REFUSE TO TAKE RESPONSIBILITY AND GET ME THE PART THAT SAID WOULD BE ON MY CAR WITHIN A REASONABLE AMOUNT OF TIME. WHEN I PURCHASED MY USED CAR, I SENT A PICTURE TO MELISSA ABOUT A TAIL HITCH COVER PIECE MISSING, SHE SAID SHE WOULD PULL ANOTHER ONE FROM OTHER CAR, SUPPOSEDLY SHE DID AND THEN ... read more
Business response:
Myles - I'm very sorry to see that you're upset. Clearly there have been some miscommunications on our end here, but I assure you that it was never our intention to cause any frustration. I'm going to check on the status of this part and then give you a call so I can help make things right. Thank you, Brett Denver - General Manager - 270-745-0001
"Great Service....high cost" I was not informed of the price before I brought my car into service. 600 dollars for an oil change is excessive on any vehicle.
"Servicing" The company needs more loaner vehicles for there guest. I don't believe it should be up to the guest when they have warranty coverage.
"to the point. Everything explained including price estimate" The service was consumer oriented. enough said Price was explained before procedure was even a bit less.. I was bailed out of an emergency that being a runflat tire that was leaking. I was a new customer and from out of town I am now switching my routine service to this agency.
"I have Been Useing Chris in service for 11 years. " I will never use another Dealer for service as long as Chris Paynter Is a member of the BG Mercedes Benz Family. He just makes giving my money to you guys that much easier!!! HOWEVER I WILL NEVER BUY ANOTHER CAR FROM BG MERCEDES AS LONG AS YOUR CURRENT SALES MANAGER WORKS AT THIS DEALERSHIP. HE IS A LIAR AND A DISHONEST SALES PERSON. IF THE OWNER WISHES TO CALL ME AGAIN AND CHECK IN WITH ME, HE MAY DO SO!!!. MY # IS (714) 797-8637 Todd Reiter
"BMW Service Well Worth a One-Hour Drive from Nashville, TN" BMW in Bowling Green, Kentucky provided service that was above and beyond any expectations that I had when I finally made the one-hour drive from Nashville, TN to have my BMW 550 GT serviced there. It was only after several service fiascoes and hostile encounters with service advisors and service managers at the local dealership that I considered going to Bowling Green. However, I wish I'd done this sooner. Not only was BMW Bowling Green able to make a complicated ... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 1,312 reviews.
When is BMW open?
BMW is closed now. It will open at 8:30 a.m.