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BMW
- Automotive
- Naperville, IL
About this business
Location details
2495 Aurora Ave, Naperville, IL, 60540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Don’t take your car to their service department I went in to have recalled parts fixed and decided to have my car detailed inside and out. After doing a horrible job (still crumbs in the seat and dirty water leaking on my seats just to name a FEW issues) I have been trying to get in touch with someone in the service department to fix the situation. My contact, Jeff, was short in his first few emails and then began to ignore me when I asked for a specific list of the services that were performed on my car. I then emailed the ... read more
Business response:
Hi Vivienne Nelson, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Our Service Manager, Erick Ryan would really like to speak with you more regarding this matter. Please reach out to us at (630) 357-1200. We look forward to hearing from you.
Horrible customer experience I purchased a 2014 BMW 3 series from Bill Jacobs. Was overcharged for a windshield that cost $2,100 after being quoted $1,600 and finding out that other area dealers would have done it for $1,200. I asked to speak to the manager several times and they would not call me back. At least call me back, that's the least that you could have done. Since they don't seem to care about my experience there, I'll never purchase a car from this dealer again.
Perfect Experience Toni Stojcev was a perfect gentleman and salesperson. We bought a used car that I researched and found online. Being from out of town, I was a tad bit nervous. But that all stopped instantly as Toni answered the phone and gave me honest and direct answers. From there he returned every phone call and email promptly. He explained the condition and description of the car to a "T." Our experience with Toni and Bill Jacobs was a great one. It was our lucky day when Toni answered the phone. I am humming around t... read more
Business response:
Danny, thank you for your review! We're glad to hear that Toni was able to take excellent care of you, especially since you come from out of town.
Very Pleased Customer I have been a BMW owner since 1994. I have driven many models and have relied on customer support from several dealerships. In the past few years, I have relied on Bill Jacobs BMW to satisfy my BMW addiction. It is an excellent dealership, but it is even better now because of Aldijana Hodzic. When I first visited Bill Jacobs BMW, I thought the sales process could not be any more comfortable than that early experience. In subsequent transactions, I was pleasantly surprised when Aldi raised an already hig... read more
Business response:
CWF, We are so glad to hear that you received excellent customer service at Bill Jacobs BMW but may we ask why you gave an overall rating of 1 star? Please let us know if there is anything we can do to improve your experience next time. Thank you. -Drew
Worst BMW expirence ever After working with a sales rep to come to a pre-determined and mutually agreed upon selling price, I made the hour long drive to purchase my new car. Met with Philip Asiedu, whom I would strongly recommend to anyone looking for a new car, unfortunately he happens to work at one of the most dishonest, rude and undermining dealerships in existence. While everything was great with Philip, in came Tom the "sales manager", who 1st off illegally ran my credit without any authorization whatsoever, then chan... read more
Business response:
Hello, We apologize for your unpleasant experience at Bill Jacobs BMW. It is clear there was some miscommunication from the beginning by our sales team. We have spoken with our General Sales Manager, Rick, who will be reaching out to you to try and resolve this matter. Thank you.
Great Facility Worse Customer Service In The World Was under too much pressure from the salesman to buy the car soon as I walked through the door. No time allowed to inspect it throughly or look under the hood. Just test drive and then right away asking will you buy? I have been to car dealerships in third world countries this was by far the worse dealership in terms of customer service I have ever been to.
Business response:
Car Shopper, we apologize for your negative experience with Bill Jacobs BMW. Our goal is to make all our customers thrilled with the car buying experience, but based on your review, you did not share that experience. We spoke to the Sales Manager and, at your convenience, would like a little more information (date and approximate time your visited) so we can address this further. Thank you. -Drew Martino
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.9 star rating with 3,753 reviews.
When is BMW open?
BMW is open now. It will close at 9:00 p.m.