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BMW
- Automotive
- Davenport, IA
About this business
Location details
625 W Kimberly Rd, Davenport, IA, 52806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I purchased a brand new BMW elsewhere the day before, and was driving it cross-country, There were just a few quirks I had questions about, so I pulled off the interstate and into the lot at Kimberly BMW. When I walked in, an employee was sitting alone on the couch to the left (his name was Kris, I believe). Conversation went as follows: "Hi, my name is Daniel. I just bought a BMW yesterday and am driving it across country. I had a few quick questions for you." "Oh, well where did you buy it?" "I bought it in Indiana" "Well,... read more
Business response:
The dealership would like to apologize for making you feel uncomfortable and not getting the service we typically pride ourselves on giving. As part of the BMW family our customer service needs to be better than most, if not the best. Currently we are rated the #1 BMW dealership in our service department in the country. I assure you customer service is a priority. Kris is a good employee and has numerous repeat clients...... yesterday was not his best day. As you live outside our community you may never need to stop by our d... read more
Bought a brand new min van early oct. They were so worried but making the sale no one showed me anthing about the van, nothing about the boothtooth, how the seats fold, never talked about the warranty, I expressed my concerns to the owner in a email and never got a response. Then a MONTH later they call and say I owed them $600 for taxes they incorrectly added and laughed saying it was my fault cause I was in a hurry. They don't care about here customers only about the money. I shouldn't have to pay because they don't know h... read more
If your interested in working with someone more interested in actually advising you on your purchase and helping you make a good decision and NOT interested in high pressure sales - PATRICK is your guy! I appreaciate the experience of working with him both before and after the sale!
I made an appointment to get a misfire problem on my Ram truck. Appointment was for 8 AM on 8-25-16. Called to check on truck at 3 pm & was told it was not in yet, but would be next. Called in at 12:30 next day & truck still not in. went in at 4 pm & truck still outside. Talked to service manager & was told how busy the were & an appointment did not mean they would work on my truck then. Took my truck & went home. Sent registered letter to store manager on 8-26-16 to let him know about my treatment at his dealership. As of t... read more
I have nothing but problems with the service department since buying a 2014 Jeep Patriot. I have had a tire that has been losing air since I got it and after trying to correct it. They can't even seem to rotate right. The tire with the pressure issue was on the left front when I had them rotate the tires they moved it to the right front rather than the right rear where it should have been placed. The only reason I know this because the warning light came on and I went to where the tire with the problem was not in back where ... read more
The poster child for failing to hear what the customer is saying. I made an appointment for 56k service on my Jeep Rubicon which is oil/filter change plus tire rotation. The service writer insisted it was the 50k service no matter how many times I tried to correct him. After I dropped the car off a week later, they called and again insisted the service was 50k and that I also needed an additional $700 of "recommended" service. When I told the caller that I wanted the service indicated in the owners manual for 56k, all of a s... read more
We will never purchase a vehicle from this dealership again. Very unhappy purchased a new Town &Country van in 2014. The whole experience was not good. The day we bought it the automatic lift gate broke. Had to take it back in for parts to be ordered and it repaired. Left the van there to save trips back in fourth for parts to come in &have it serviced. They gave us a new van off the lot to drive till ours was done. When we returned the loaner van which when I left in it was on empty. So they had me put gas in and save recei... read more
I dealt with Rick. I was looking at buying a vehicle, and he did the standard used car sales pitch--took me for a test drive, talked up the vehicle. I got the standard low ball offer for my trade, and having access to CarGurus, I went in knowing that they had overpriced their vehicle. So I decided to hold off on purchasing, but still, at that point I was still semi-impressed with the dealership, and I left thinking that I'd still like to do business with them. A week passes. I contact Rick and ask him if he'd found any vehic... read more
Was looking to purchase a 7-series CPO found on the BMW website. Emailed an inquiry directly to Kimberly about this car at 8am and still received no response by 6pm. Called dealership and the Sales Manager Corey advised me that the car 'lost' its CPO about a week ago and it is not 'their fault' the BMW site has incorrect information. Laughed when I said I had wasted my time and that they should show valid information in regards to CPO. Terrible Experience
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 443 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.