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BMW
- Automotive
- Nashville, TN
About this business
Location details
4040 Armory Oaks Dr, Nashville, TN, 37204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Treasurer / CFO Excellent service . I am please and will return again.
Business response:
Hi there. We are so pleased to hear that you received excellent service during your past visit, however your star rating does not seem to match up with this. At your earliest convenience if you could update your rating of our dealership we would greatly appreciate it! Thank you and we look forward to working with you again soon.
DO NOT MAKE APPOINTMENT! First Come First Served! Setup appointment from online search and when arrived the car was being test drove & sold! After driving down from Clarksville TN to Nashville TN, the sells person didn't even try to see if She could help find another vehicle, she said that she had another appointment scheduled with someone else and left us to walk around the lot, after I asked why set appointment for a vehicle if not planning to follow thru with it, She told me FIRST COME FIRST SERVED! I will never go back t... read more
Business response:
Thank you for taking the time to provide us with feedback from your visit. It is always our goal to provide an excellent guest experience. When we have failed to do so, we value being notified. We would like the opportunity to earn back your confidence. Please contact our General Manager John McIarty at (615) 850-4040.
Horrible after sales experience I have recently purchased a car from BMW of Nashville and had a worst after sales experience. In less than 10 days of my car purchase, I ended up changing its battery, alternator etc. Even I required to jump start frequently and get it towed twice. And the most shocking was, behavior of my sales person ‘Evan Pomin’ who made many false promises that I can contact him anytime for any issue but later took U-Turn and was highly disrespectful in hanging my phone and mentioning what I expected in a ... read more
Business response:
Hi there, Thank you for taking the time to provide us with your feedback from your recent visit. We would like to speak with you to better understand your experience and work to resolve your concerns. Please contact John Mclarty (GM) at (615) 850-4040 to assist you. Thanks and we look forward to speaking with you.
Nothing to comment on! Inquired about a used mercedes model. No contact since! I contacted them again today and still no answer!
Don't waste your time unless buying new Worst customer service experience ever! The salesperson made me feel very unworthy to own a Beamer and actually suggested maybe I buy a different make of a used car. I talked with him several times over the course of three days on the phone about a used car for sale. I throughly explained what I wanted and why. This was a third car for us and just because I had always wanted a Beamer. I wanted to pay cash. He never took notes or remembered. He asked the same questions over and over. He... read more
Worst Customer Service Ever!!! This was the worst experience I have ever had buying a car. My wife and I was in the negotiating process with the salesman. We was ready to take his offer, he just needed to make sure he could discount the car as much as he said he could. He came back and said that they had took another offer over the phone. Then they acted like it was normal.
Business response:
Dear David, Thank you for taking the time to write about your experience as customer service is extremely important to us. We would like to speak to you directly about your experience at our dealership. Please contact Russell Stover (General Manager) at (615) 850-4040. Thank you once again and we look forward to speaking with you.
Poor Service Very poor service. Took my car in after buying from another dealer, possibly their issue with wanting to fix my car. The car was under warranty. Took it in to them multiple times to have something fixed, they could not find what the issue was, showed them the issue and then they said, "that it is normal". That seems to be their go to answer if they can not fix anything. Had the issue fixed somewhere else. Their staff is rude, overcharged for things and did not contact me when i wanted i left multiple messages to... read more
Business response:
Thank you for bringing this rare and unfortunate experience to our attention. Please contact our service manager at 615-850-4040 so that we will be in a position to correct any concerns you may have.
Honest I check a used car over the phone at first the salesperson seem to be new car salesperson and didn't care that much and didn't return my call but after sending email A GENTLEMAN(Chris Calhoun)responded me and made me to drive 4 hours to go there to get the car and he did what he promised over the phone and I checked their prices and their TRUE PRICE it seems to be TRUE.
Stay Away No deal on car -- wouldn't even throw in the car mats for a BMW! Trade-in ridiculously low. New car failed it's first one-year emission test!! Took them 10 days to correct problem. Suspect it was a Canadian or some other car (not revealed) where emission standards differ. First and last BMW.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 4,577 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 8:30 a.m.