This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Ridgefield, CT
About this business
Location details
746 Danbury Rd, Ridgefield, CT, 06877, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
"Drove an hour to a better dealer" Walked out while there to buy a pre-owned BMW. Purchased same car an hour away. Took here for a service appointment 6 months later while being promised a loaner. No loaners and it took two hours for them to drive me to a rental car office.
Salesperson went to manager to "advocate" for best price for a certain car for my wife. He came back with $100 higher than the List Price. Beyond insulting.
What does CPO mean for BMW of Ridgefield? If you think it does mean better.....think twice. This dealer sold me a BMW CPO with undisclosed accident. Should be embarrassed!
Offered a ridiculous amount for my trade,underhanded sales tactics. Found a great deal somewhere else for a better price, a better % and got a more than fair price on my trade!
I leased a 2015 BMW X5 ( 2500 down and 887.00 per month) car is great Dealership lacking in customer service. Having been a previous lexus owner I was pampered with great customer service. BMW does not give a loan a car for routine service. In fact when I scheduled my first appointment I was told my expected wait time for the service would be an hour and a half. My appointment was scheduled at 9:30 AM and an 11:00 AM return of my car. I called customer service to let me know I would be dropping off my car the night before an... read more
purchased a Certified Per Owned 2012 BMW 528XI, the day I picked up the car it was just before the dealership closed and as I was driving it home I noticed an Awful smell in the car and when the heat was on it got stronger and stronger, I called the salesman that night on his cell phone and explained the issue to him, he told me to bring it in and they would need to have it for 24 hours to get the smell out and would give me a loaner car. after they had it for almost 2 days I picked up the car and the smell was overpowered b... read more
Business response:
Mr. Russo test drove the Certified Pre-Owned 528xi prior to his purchase, and then spent about an hour at delivery with the vehicle. When he notified us of his concerns, we quickly addressed his perceived smell issues with the car. After detailed diagnosis of the car, our technician and Shop Foreman could find nothing wrong with the engine or the sound of the engine. For comparison, other vehicles were brought to Mr. Russo so he could hear their engine sound and he confirmed they all sound the same. To date, the smell has be... read more
Very poor relationship with customers. The only reason I can see that they have thrived is that they sell a great brand. I would gladly have driven 30 miles to any of the BMW dealerships if I knew that this one does not stand behind their sales or service. No sincerity in promises or value for customer loyalty. Very sad that they foster the stereotype of a 'used car salesperson'.
The worst. BMW dealers has long been known as being almost aloof, as a testament to the quality of cars they're selling. This is an attribute that a buyer gets comfortable with, a feeling that this dealer doesn't need my business and I have the privilege of doing business with BMW. In contrast, Ridgefield BMW feels like a used car lot on Queens Boulevard, or the real estate offices in Glengarry Glen Ross . My experience... I went to their website, found a car a liked, sent an email. I swear, it was less than five minutes bef... read more
When it comes to dishonesty - this dealership defines it. They attempted to force me to purchase a car because they accused me of scratching one of the cars in the lot that they had taken me out to see. I wrote the GM a letter to give them feedback on the unpleasant experience I had who then contacted me via email and asked that we sit down to discuss this. When I said that I was more than willing to meet in person, I never heard back from him. If you're looking for a trust worthy place to purchase or buy a car – my strong r... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 1,952 reviews.
When is BMW open?
BMW is open now. It will close at 7:30 p.m.