BMW

Bmw328m5 

on DealerRater

13 years ago

Service department was more worried about trying to sell me tires rather then addressing my original issues. Not a single sales employee, including one of the managers could help identify a warning light that appeared on my dashboard. Overall, I would steer clear of this dealership because the staff is very unprofessional and many of them lack the basic knowledge needed to represent a highly respected company. 

pomurray 

on DealerRater

14 years ago

Asking a customer to pay for $2500 car repair with cash or a certified bank check is unreasonable---particularly when we have made credit card payments all along. The car is only three years old and the car is in the shop all the time because the engine light comes on consistantly--- with a recent failure of the turbo. The car has been serviced many many times due to the engine light coming on during the warranty period. I get a sense that the dealer waited for the warranty to expire so that this costly problem is funded by ... read more

Boblaber 

on DealerRater

14 years ago

I was looking for a 5 series manual loaded and looked for about 3 months. I went to multiple dealers who didn't have what I was looking for and when I went to see James at BMW of Ridgefield he took down my information and called me when the car I wanted arrived. Took 2 weeks for the car to arrive but James was the only sales person who called me back out of the 5 dealers I visited. The price and communication was great. I will come back to see James for my wides car 

stjara 

on DealerRater

14 years ago

Seems Dan Casey isn't very good for business. I took my car in because of a shake in the front end. When I picked it up less than I mile from the dealer I found the mirror wouldn't adjust. It had worked the morning before dropping it off. Went back to say my mirror was not working and Dan first said no one drove it. The service tech said they had. He told me no one moved the seat. My wife drove the car in and the seat was all the way back when picked up. Dan said no one moved the mirror. I know things can happen, and I think... read more

Rodney0054 

on DealerRater

14 years ago

We had a flood here in CT and my engine took water in. It needed to be replaced costing $12,108.00. After just over three weeks I got a call that the work was complete and the car road tested. Seven miles was all I got when the same warnings popped up that ultimately indicated I needed a new engine. I went straight back and they blamed it on coincidence. A few days later I got a call that it was ready again when I got in the car the miles to empty indicated 10 miles, NO gas. Three weeks later engine light on again and again,... read more

korektor 

on DealerRater

17 years ago

got a diagnostic for steering wheel vibrations;paid what they asked for;problem not solved.returned in 5 days got another diagnostic ;they wanted another $800 to "fix" the problem;lost confidence in their ability to service the car. decent customer service;poor technical skills. do not expect to do "whatever they can to make you happy" i wanted to purchase a new (bmw) car soon;i think it will be an audi s5 or nissan gtr i expected a much better experience especially with the technical part...... ultimate driving machine........ read more

rrug49 

on DealerRater

17 years ago

I had a problem with the sun roof on a Sat. afternoon and drove to the dealership.The service dept. was closed but a very nice salesman tried to help me out with the problem. He couldn't get it closed so he suggested that my wife return on Monday morning at 7:30am when they opened. She arrived at the dealership spoke to the service department rep. and explained the problem. She also explained that she had to travel to NJ for a meeting that morning. My wife inquired about a loaner (which the salesman said would be furnished)t... read more