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BMW
- Automotive
- Ridgefield, CT
About this business
Location details
746 Danbury Rd, Ridgefield, CT, 06877, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Dangerously filthy windshield in loaner car. When I asked specific question about how the reprogramming of the engine would translate to fuel efficiency, horsepower and overall performance, I found the answers to be shallow, non-technical and less than what most people would accept. No input was provided for the numerous changes to the cars programing or what to expect. I left the dealership feeling like BMW is not being honest with it's customers about why I needed to give up my car for a full day, and how the car will perf... read more
"First time get my vehicle serviced there the service was..." First time get my vehicle serviced there the service was remarkable, I wasn’t able to drive there and the manager offer someone to pick up / Drop off the vehicle for me with free of delivery charge since I’m not able to drive due to my back fusion condition.. this is what you call customer service, this type of customer service got me for life until the next manager screw it all up. I hope not. 👍
"My wife and I test drove a car at Ridgefield BMW and..." My wife and I test drove a car at Ridgefield BMW and liked it. We told the salesman that we wanted to talk it over but were very interested. In fact we setup an appointment for noon the next day to get our trade-in valued, and hopefully make a deal. After all, what deal could I make until I knew what I was going to pay with my trade-in. On the way in the next day I received a text from the salesman when I was three miles away from the dealership saying the car was sol... read more
"I have been a customer here for 20 years and I can tell..." I have been a customer here for 20 years and I can tell you the service department is going downhill. The last time I brought my car in for service, it took about 2 hours to get the loaner car which was an enterprise rental car that actually was a van. Made me miss a meeting. This time I brought my car in for routine maintenance. They wouldn’t give me a loaner and now I have to wait for my car and God knows how long I’ll be here. They did offer to drive me to work ... read more
"Poor customer service at BMW of Ridgefield dealership in..." Poor customer service at BMW of Ridgefield dealership in Ridgefield, CT. Those xxxxing people were cheating. When I bought the $6000 warranty for my brand new X4 and brakes, the salesman didn’t tell me there is mileage limit on changing brakes. I had 65,000 miles, but they said when my car reached 70,000 miles and then they can change my brakes. The salesman didn’t tell me about the 70,000 miles for changing brakes on warranty. Please be reasonable, are they cheat... read more
"This dealership's service has a terrible habit of..." This dealership's service has a terrible habit of returning cars either incomplete, untested or road tested until the gas tank is virtually empty and their reasoning is timing. Most recently I brought in my 2020 3 series with 7,900 miles for service and a recall. My car was returned with recurring electrical problems but I refused to have them look at my car again because of terrible issues associated with the service Manager Dan Casey, he just want the cars returned to ... read more
"As the other review below my (now wife) went in as an..." As the other review below my (now wife) went in as an alone independent woman looking to buy her first **** Paying 34000 for a 2016 x3. Our family is growing and its time to up grade to a new larger car. We did fall in love with an x7 . After cutting a deal with another dealer down to the last few signatures thats when we found out that said car was in an accident prior. However not done through the insurance it reads different on a car fax. The cars value which was ... read more
"Dishonest salesperson " I was in contact With salesperson names Andrew for purchasing a used BMW 528i. After few days of negotiating the salesperson texted me early Saturday morning stating that the car would be going for front bumper repairs by that afternoon. I reached out to him shortly after I received his email to agree on a price. Soon after agreeing the salesperson said the car had already been sent to the workshop to have the bumper fixed and increased the selling price to me. I expect this type of business being do... read more
"Service Experience" No repose about the service being performed on my BMW and given a weird website to make the payment which is not even a BMW site. Still going back and forth to get custody of my car.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 1,952 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.