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BMW
- Automotive
- Nashua, NH
About this business
Location details
147 Daniel Webster Hwy, Nashua, NH, 03060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Midnight to 4:00 p.m. |
I bout a car over two months ago I had a good experience buying the car from the sales woman. I few weeks after I come to clean the car with a free cleaning service they gave me and then everything went down south..I came to pick up my car and I see stains on the seats and the car is still dirty as when I brought it in.the sales manager bob that was so nice when I bout the car when I was telling him that my car is still dirty after the cleaning service tells me that why am I eating and drinking in my car?!well we get in a ar... read more
Business response:
Hi Leor, I'm sorry for your recent experience and apologize that we didn't meet or exceed your expectations. We try very hard every day to provide the best sales and service experience in the industry, I'm sorry if we fell short of that goal. I hope you give us another opportunity in the future to let us show you what Tulley is all about. sincerely, John Murphy General Manager, Tulley Automotive Group
Tulley BMW denied my request for a loaner or rental vehicle until airbags were available to replace the airbag in my car that has been recalled for safety reasons. Instead of doing the right thing, they recommended I try another BMW dealership. There is a safety recall for a reason, and since my request doesn't include me buying a new car from them, they aren't interested.
Business response:
It is amazing how someone would use a review site to damage the reputation of a company but conveniently leaving out the complete story. You told us your vehicle was disassembled at you home and not running, (nothing to do with any recall),but yet you want a loaner vehicle to drive around in? We pride ourselves on open and honest relationships with our customers and welcome those with the same core beliefs.
This is a great sales organization. The problem is the post sales service is terrible. BMW acknowledges it and Tulley makes excuses for it. I own two other premium cars, and can tell you their service is far superior to Tulley. The ability to get a "comparable" loaner for warranty work is next to impossible. The communication and follow up is terrible. They have never met a deadline, or called proactively to let me know that they didn't finish. If you want a premium brand experience... try Mercedes (Flagship) or Cadillac (Lo... read more
Business response:
I apologize for your less than premium service experience. We have a fleet of 50 loaner vehicles but unfortunately and quite often they don't return when expected. We do provide alternative transportation for our service customers through Enterprise Rental. If you would like to speak about this further, please call me directly at 603-821-8750. Thank you for your feedback. John Murphy, General Manager
Val Goldenberg tried to strong arm me into using his recommended credit union instead of my own bank so he could get the kickback. Claimed Euro deliveries must be financed through their preferred bank. Went so far as to say that he could not except the treasurers check from my bank.
Business response:
Thank you for taking the time to write this review. Although it's certainly not the response we are used to seeing, we appreciate your comments. During any transaction it's our goal to provide as many options to our customers so the best decision can be made. We certainly don't want anyone to feel uncomfortable in any way and apologize if we placed you in that position. Regarding a treasurers check, unfortunately this is not always a secure form of payment. That is the reason we do not accept them. Thank you again for your c... read more
BMW USA sold me an automobile and an extended warranty on the vehicle. They would not honor their new car warranty over the last 3 years and will not honor the extended warranty at this time. 1. BMW USA told me that the battery was “not not” covered. 2. Tulley BMW told me in 2012: ” we don’t replace batteries under warranty” 3. Tomkinson BMW told me in 2013: ” we’ll reset the battery fault light, ignore it, and it’ll stop blinking in the spring time” 4. Tulley BMW’s service manager told me in 2015: ” the battery is enormous ... read more
Business response:
Dear Andrew James, My sincerest apologizes your experience with Tulley BMW was less than satisfactory. As stated in your review, yes we do not replace batteries under warranty because it is a wear and tear item. These are restrictions put in place by BMW Corporate. At Tulley BMW we strive for a suburb experience for all our customers, even under tight circumstances. We offered to work with you to help ease the situation, but a full replacement is not covered. Again, I am sorry for any inconvenience this has caused you. Since... read more
I bought a certified preowned BMW recently. The car I bought had existing " bent tires", not even sure what that means. I brought the car in for service for the first time after adding only 5,000 miles to the odometer, for an oil change and inspection. I informed the technician that the car shakes at speeds of 70 miles per hour since it was purchased. Their "diagnosis" was "bent tires" after likely hitting a pot hole. What are the tires made of, plastic? They asked us to pay $540 to fix this problem. "Luckily it is something... read more
The service department at Tulley BMW is by far the worst I have ever been to. The department is unorganized and to make an appointment is such a process. Once your car is scheduled they promise you to have a loaner car but it is NEVER a BMW, they only have a few. I brought my car in for simple service, a couple of break in issues and noises that were coming from the front. The car was there for SEVERAL days and nobody bothered to call in for a status. Finally they called and said the car was done. Once I arrived at the deale... read more
Business response:
Dear Betterebay, I was certainly disappointed to hear about your unsatisfying visit to our service department here at Tulley BMW. We understand the stress that booking an appointment can cause, so I am pleased to let you know that since you left your review we have begun utilizing an online service appointment scheduler. This allows customers to easily book an appointment on our website at a time that is most convenient for them. Also, it is customary for us to provide our clients with a loaner vehicle when their BMW is in t... read more
My friend and I had stopped by Tulley BMW to view a couple of cars that we had wanted to compare, as we were cross shopping and wanted to experience what each German maker had to offer. I've bought my VW from Tulley before, and had a great experience, and was looking forward to working with them again. But, this time, it was a disaster. The selection of cars at the dealership were, as usual, excellent. We were greeted right away by Steve Hammond, the "client advisor," and told him about how we each wanted to test drive a car... read more
Business response:
Hello Nicholas, I was certainly disappointed to hear about your poor experience here at Tulley BMW, and I want to reach out to you personally to try and resolve the matter. As a BMW dealership, we know the standards to which we are held. It is incumbent upon myself and my team to make sure every individual is treated with the utmost respect and that your needs and desires are being met. You visited us with high expectations based on your prior experience with Tulley, and we let you down. As a family-run business, I can assur... read more
Experience was not good. When I arrived to pick up car after purchasing vehicle from lease, contract documentation was incorrect, had to re-do contract. Drove the car out and had issues with alignment/wheel balancing. In addition was told that Services department had no knowledge that this car belonged to someone, they thought car was a car for sale, and disconnected my Sirius membership. When left the dealership the second time, warning light for TP monitor came on, and returned again. Very disappointing, sales rep essentia... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 2,314 reviews.
When is BMW open?
BMW is closed now. It will open at 8:00 a.m.