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BMW
- Automotive
- Nashua, NH
About this business
Location details
147 Daniel Webster Hwy, Nashua, NH, 03060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Midnight to 4:00 p.m. |
I purchased my M5 a year ago at this dealership amd would not hesitate to purchase another vehicle from this dealership. Reading some of these other reviews makes me wonder more about the quality of people coming in to buy rather than the people there to sell.
I test drove a 2008 BMW X5 last weekend at Tulley BMW in Nashua. After getting quotes from three different dealers, I found the best deal from a dealership 2 1/2 hours away. I informed the salesman at Tulley of my decision to drive to get a fantastic deal, and later received a very threatening and unprofessional voice mail message from the sales manager. In his message, the sales manager said that if I decide to get a good deal 2 1/2 hours away, I better be willing to drive that far for service as well. He then went on to st... read more
Business response:
It is not our customary practice to lose a deal based on price. Unfortunately as much as we try we cannot always match our competitors price no matter how hard we try. I can assure you that the voice mails you received are also not our customary practice and I apologize for the unprofessional communications that you received. If at any time in the future we can be of assistance please contact me directly at 603-821-8922, Rich McNeil.
I purchased a new BMW, I had the title of my trade with me for the sale. 3 Days later Tulley calls me and states that I need to give them them an additional $3,500 for my trade in. The trade in title indicated that the car I traded was a lemon law and that is reducing the trade in allowance. They are now threatening to take me to court for the $3,500 plus damages. The Sales Manager confirmed that they made a mistake and expect me to pay 100% for their error. 3/14/08
I own an X5 and every time i bring it for service there seems to be a $750+ bill with it. The dealer seems to guess at what the fix is, with no real clue of what the problems is. their key phrase is "i couldn't seem to duplicate the issue, but ..." and that "but" is a $300-$400 guess. They never seem to stock any parts, and even when you tell them in advance that this is the problem. they never order the parts before hand, instead wait for your appointment and order it then.
Business response:
It is unfortunate that we were not able to meet your expectations on your service call. As with all service issues it is sometimes not easy to identify the concern until the vehicle is actually here and our technicians have a chance to properly diagnose the problem. Unfortunately we cannot order and store all parts needed for repairs but we are able to have parts overnighted from BMW to minimize the wait time. Please be assured that we do try to complete all repairs in a timely fashion and it is only in rare instances that a... read more
I recently had my vehicle detailed and it was damaged while in their care. When I brought the damaged to person's attention I was told it was like that. Which it was not, I would not recommend or purchase a vehicle from this dealership. There are far to many other dealers out there, to waste your time with these one!!!!!
At first I just had many minor to moderate issues with the purchase/ordering process at Tulley. Folks frequently did not take action on things they had promised weeks/months in advance. Further, upon delivery there was some damage to the new vehicle which led to a delay in signing while they determined how to handle it. However, we never got that far because of the big deal breaker. I was essentially ready to sign papers and drive away in the new vehicle when I was told the agreed trade transaction could not go through due t... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 2,314 reviews.
When is BMW open?
BMW is closed now. It will open at 8:00 a.m.