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BMW
- Automotive
- Houston, TX
About this business
Location details
10050 Southwest Fwy, Houston, TX, 77074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
"Awful communication and lied about warranty contract...." Awful communication and lied about warranty contract. Very rude and have filed company with BMW organization. Can’t get anyone to call me back. Will buy Cadillac next time
"I had to wait for 2 hours to complete the paperwork that..." I had to wait for 2 hours to complete the paperwork that took 5 minutes. This is so ridiculous. It turned a pleasant purchase experience into a frustrating experience. The sales person did not even bother to keep me updated and every time when I bug him, the response is it will be soon. During the 2 hour wait, he could have gone through with me the features of the car but he did not. After the paperwork was done, he did not even do a familiarization with the car.
"They sold me a car with battery and oil issues. I had to..." They sold me a car with battery and oil issues. I had to buy a new one to not keep jumpstarting my car. I have now to change the oil.
"Went to the dealership to make my first ever BMW..." Went to the dealership to make my first ever BMW purchase, something I have wanted to do since being able to drive. I arrived on a Thursday and spoke with a salesman by the name of Bruce L., Bruce was professional and showed me several vehicles before I settled on the one I wanted. Bruce never showed any signs of frustration with me picking my SUV. fast forward to the next day, came time to purchase my SUV through my actual salesman, Ivan P. who was also good. I negotiate... read more
"Car was not wash and have to call to get the status of..." Car was not wash and have to call to get the status of car. They where better before moving to new location. Bigger is not better.
"The Salesman and Finance Manager that I worked with..." The Salesman and Finance Manager that I worked with patiently answered all of my questions. They helped to minimize the stress in my car purchasing experience.
"Dealership never filed title, registration, and taxes...." Dealership never filed title, registration, and taxes. State taxes were paid at the time of the sale and never sent to my home state of Florida. No one will return my calls. Buy your car else where because once they have your money they will drop the ball with the rest.
"Please beware of this dealership" My experience was the worse I ever could have imagined with the purchase of a vehicle. The buying experience was extremely high pressure and had me intentionally flustered, ending up with me 1) overpaying for the car, 2) buying a maintenance warranty that was known to the finance person Jason that in no way would pay off (it was set to expire one year after purchase but Jason had told me at the time of purchase that it was a 3 year warranty - and for $1500!) and 3) gap insurance that I HAD ... read more
"Run Around" First experience with service department was a very poor experience. I do not feel the tech knew what he was doing nor did supervision follow-up on concerns. Paid for a new cowl that looks like it was pulled from another vehicle and put on mine. They prefer you pay online and pick your car up as to avoid dealing with you. Dropped my car off for service due to check engine light (May 2nd)......few warranty/recall parts later, I pick it up to engine noise (May 7th). Dropped it back off May 8th so the tech could lo... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 9,652 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.