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BMW
- Automotive
- Houston, TX
About this business
Location details
10050 Southwest Fwy, Houston, TX, 77074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
"I've had a really dissapointing experience at what should..." I've had a really dissapointing experience at what should be one of the premier dealerships in Houston. I am not big on negotiations, so I was clear from the very begining that I will be shopping around for my car and provided the exact specs I wanted. They refused to give me a quote because they didn't want to be undercut. I get that this may be the way the do business and that is ok with me. I decided to go with Momentum BMW in Katy because they offered me a qu... read more
"True professional...SCAM ARTISTS." Ought to be reported to the state or whatever bureau oversees car sales. They will sell you a used car at original price of the vehicle. So if the car is advertised at $15K, you can be xxxx sure they'll turn it into $30K. It could easily be past the point of gently used and they'll try to sell you a new car price. Don't go here. Not sure about their New Car facility or sales team...but Sewell, which sells luxury and European cars, didn't even treat me this way and that's where I should hav... read more
"Another terrible BMW dealership. Awful advisors and low..." Another terrible BMW dealership. Awful advisors and low iq employees. Bmw needs to re evaluate their entire north American dealership systems. Here is 25 words.
"Worst dealership in customer service " You can’t negotiate on the price of the vehicle so they say. Fine. You go ahead and accept their price. Then you go through the finance. They tell you the terms of the finance. You don’t like it but they say that’s the best they can do. You agree. But when you go in to finalize, they change the terms on you by almost doubling your interest rate. They won’t explain why. Please be aware of the bait and switch.
"TERRIBLE CUSTOMER SERVICE & poorly trained advisors!" I paid over $500 to have them order a new key for me after mine was stolen & program it for me. Literally 3 hours after getting my car back it starts going haywire. My car was shutting completely off while at stop lights, going backwards in the driveway, rattling & shaking and the service engine came on for the first time. I called the service advisors & they had the nerve to tell me that couldn’t have anything to do with the key. EVEN corporate immediately agreed that t... read more
"Totally try to rip you off when you return your lease." Having leased a car before, we're well aware of the expectation that it not have anything beyond "normal wear and tear." This is the 3rd BMW we have purchased or leased from this dealership and they claim there is $3550 of excessive damage to the car that we should pay to return the vehicle. I showed the car to our friends and they agree that they've returned rental cars with more than the bare superficial scratches that are on the car. Never ever going back to this de... read more
"Joe Fuentes Service Department terrible guest service " Joe Fuentes from the Service Department sends out a multi point inspection of the list of recommended repairs and maintenance to my 2011 BMW at 10:11 am on 4/12/2019 to my wife, which then she forwards it to me at 10:16 a.m. She ask me to call and make sure that's all they are doing was the oil change and vehicle check. I look it over and call him at 10:31 am and tell Joe Fuentes I just needed my oil changed. He proceeds to tell me that's not what my wife said and they... read more
"Unprofessional,sloppy maintenance with no attention to detai" Brought my 2017 330i to this dealership on 13 December 2018 for an issue with no sound from rear speakers they stated that control module was bad I was constantly inquiring about my vehicle status and was told several reasons why my vehicle was not ready. I finally got my vehicle back on Friday 21st. My vehicle was kept 13-21 December. After I left I found my Connectdrive app would not communicate with my vehicle unable to send commands also saw that the rear lef... read more
"Dishonest and sloppy ==> Very Bad Experience!" I've had it with Momentum BMW's service department! I originally bought my 2014 BMW from them a year ago. My current issue started back in April of this year when I found out that I had transmission oil leak! I took the to their service department to get that fixed. A couple days after I got my car back, the under-engine cover came off and was dragging, so I took the car to a mechanic shop near my house. According to the shop, it appeared the cover was not put back properly and... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 9,652 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.