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BMW
- Automotive
- Houston, TX
About this business
Location details
10050 Southwest Fwy, Houston, TX, 77074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
We are unhappy customers at the Momentum Mini service dept. They promised us a discount that were not going to give, until I had to call back and remind them that they made a promise. Along with the fact that we were promised a rental car for what was only supposed to be a few days work, but was over a weeks worth of repairs and were never given one or compensation. I wouldn't recommend this place...however we did go to them for 8 years without any other major problems like this, so it might be ok for you?
I recently called to make an appointment to bring my car in since there are some noises I am concerned with. The first time I called I was disconnected when transferred. The second time I called back, a lady answered the phone and was very rude .She was not friendly and hastily tried to get me off the phone. I asked her when the next loaner was available and she said a future date, which is fine. She then tried to hang up with me without giving me a time, and I had to reconfirm the appointment time. I in no way felt the call... read more
In October 2011 after my Camry hit over 400,000 miles, I purchased a new 2011 BMW 328i based on its reputation as "The Ultimate Driving Machine." When the Camry finally quit on me, I began to rely heavily on the BMW to make my home health visits across the city from Southwest Houston and as far as Kingwood. This experience went south in June when I ran out of gas twice when my gauge said I still had gas. Once on the Ft. Bend Toll and the second time in a CVS parking lot. Though it happened an extremely inconvenient time. I t... read more
DISHONEST!!! BUYER BEWARE.. sold extended warranty for $1900 when vehicle was suppose to be CPO..WTH CPO means to these people. Now few months later I am realizing that it was an up-sale that wasn't needed. Buyers do your research before buying a BMW.. also be ready to be dropping it off every month or 2 for some type of service.. Not impressed!!!!!!!!!!
I brought a used Mini Cooper last year at the dealership and 2 months having used the car I had major mechanical issues and the service center gave me a quote back for 9000 USD to fix the car so I had to trade in the vehicle for a 2009 BMW 3 series 60,000 miles and 3 months having used the car my brakes were due and the engine pulley had to be fixed and I had to spend 2000 USD to fix mechanical problems again. In both these transactions I have just lost about 7000$ and without a car for 4 weeks last year. I did not enjoy the... read more
Horrible experience so far. I must admit I should have done my research before buying from these guys I just thought if you buy a bmw from a bmw dealer they will stand behind it. Naïve me .... On Monday 11 November bought a 2008 535i from the dealer. I had a check to pay to these guys ready with me however when I reached on time for my appointment at 6 I waited for 2 hours before the finance guy was available. he was nice enough to apologize however no one should be waiting for 2 hours specially when you are buying a car fro... read more
Bait and Switch ... A salesman by the name of Curtis Josey is whom I had the displeasure of working with. I went there yesterday to look at a vehicle that was priced well. I told him I would like to trade in my wife's current vehicle (worth $8000 minimum trade in value and sales for $10K as of now) and pay cash for the rest owed. I provided him with all the necessary information to get a "range" that the trade in value would be in order not to waste either of or time. His low # was around $5500 and his high was $7500. I told... read more
Business response:
Dear Billy Standridge: Thank you for your loyal patronage and for writing your review of our sales department. It certainly sounds like you had a very frustrating experience with us. We would like to apologize for any inconvenience caused at our dealership and would very much like to hear about your visit in further detail in order to improve on our service, as treating each customer with the highest level of respect is a core principle for our entire team at Momentum BMW. As you already know, Phil Sotolongo from our dealers... read more
First of all, let me explain why I am unhappy with my purchase. I read very positive reviews and maybe I set my standards too high, but I had been to several dealerships before I came across this site and saw the very positive reviews. My car still has the BMW plates so I just bought it and have had it for about a month. It is a BMW 328i, and so many issues. I was promised two keys, after purchase, given only 1. I was promised mats for the car and I had to literally refuse to take the car from the parking lot before the sale... read more
OHHH my! I have received at least 10 calls from 855-275-7180 in the last 4 days leaving NO message. I finally answered the today and it was Momentum Mini wondering if I found a car yet!?!?! What the heck. I used autotrader to SELL my car and Momentum gave me an offer. I NEVER wanted to buy a car. Ended up selling to Don McGill Toyota @ Kirkwood; great offer and GREAT service. Do not give them your real phone number!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 9,652 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.