BMW

Tonywil67 

on DealerRater

16 years ago

I have given in this review since I feel defrauded. I traded in my 2001 Porsche Boxster S and bought a 2006 M roadster from the Used Department in may 2009. They did not change the title and went ahead and sold it to someone in Washington DC. At the moment I am dealing with Speed tickets from DC which has nothing to do with me.The police department of Washington DC is mailing to me since my name is still on the Title. How could this be? Is this professionalism ? I called the dealership and even went down to them. The respons... read more

operacha 

on DealerRater

17 years ago

There are several BMW dealerships in Houston but it doesn't seem to matter which one you go to, service is generally mediocre to bad. Recently, I went to Momentum to have my car serviced and my cell phone was stolen. Now I realize that was my fault to leave the phone in there but it was their attitude when I called that I found irritating. I left the cell "hidden" behind some CDs in the driver door compartment because it was compeltely out of charge. I ws going to wait while the car was serviced. When they brought the car ar... read more

Tonywil67 

on DealerRater

17 years ago

My bad experience was not actually due to my sales experience but the service department. I found the Finance Manager and the Sales Advisor to be excellent and the sales experience was great. The only drawbacks was that the 2006 BMW M that was claimed to be pre certified as good as new had a clutch problem and needed alignment. I found this out after just paying for the car on 4/6/09 and driving it one to my office downtown. The car was still under manufacturer's warranty (28100 miles), the Service manager Brian Kelly insist... read more