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BMW
- Automotive
- Houston, TX
About this business
Location details
10050 Southwest Fwy, Houston, TX, 77074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
After Honda refused to sell me a car claiming my credit was not good enough for a lease, I went to Momentum BMW because I was refered by two people to see Khalil. He gave me the experience the referals bragged about and much more. He and Momentum exceded my expectations. I can not imagine me and my daughter in any other vehicle from any other dealership. Momentum BMW and Khalil with continue to get our business in the future.
After contacting the internet sales department to get a quote on a new X3 I got an email quoting an X5. I called and was told that I would get a new quote. Another day and no quote. Emailed and called again and was told she would talk to the manager about a price. Another day and no response. Called without a return call. So I ended up placing the order with a different dealer to ensure I at least got the holiday price rebate. Unfortunately I wasn't able to get the iPad holder, DVD player, and wireless headset package that M... read more
Business response:
Michael, We definitely apologize about the the miscommunication about x3 vs x5. No excuse here. Rather than just assigning you to any advisor we were seeking out someone experienced with the Performance Center Delivery. This is where things fell through the cracks on our end, waiting to hear back. We apologize and definitely would have liked to earn your business. We hope you enjoy your BMW & hope we didn't dampen your BMW experience too much. Feel free to contact me with any questions or comments. We are always striving to ... read more
If you don't know anything about cars then go ahead and go with LR. He literally just repeats whatever is in the manual and won't know anything else about the car. Might as well put a 12 year old kid in a suit and have him read the car manual to you (in fact, that might be more exciting). Car knowledge aside, he just wants to make the sale no matter what...even if what he sells you is not as advertised. Honesty is not his strong point like most dealers either, so if you decide to go with a used car especially, then bring a m... read more
Business response:
Ahsen, We certainly appreciate your feedback. We will review this with our staff to help avoid this in the future. Our staff is professionally trained on BMW vehicles & may not necessarily know everything about other brands that we have for sale but most of that information is readily availalbe on the internet as needed for us & our clients. We are happy to let any of our potential customers have an "as is" or any vehicle inspected prior to delivery, especially if the car is over 100,000 miles like yours was. This is strictl... read more
My experience today with you company was awful. After driving from Clear Lake to your location LR Vela did not know what car I was interested in, where the care was located or if you still had the car. I received 2 confirmation calls for this appointment plus a text message. 20minutes in, since it appeared that Mr. Vela was not prepared for this well-orchestrated test drive, I asked to reschedule the appointment. LR increased his volume and stated, “So you didn’t plan to by a car today?” He was unprofessional and rude. I lef... read more
Business response:
Dear Regina, We apologize for the experience you had upon arrival here. We should have checked not only that the vehicle was available but what status it was in for make ready. One of our onsite vendors had the keys while doing some touch up on the vehicle and had the keys. Also, we should always keep a professional & friendly demeanor at all times. We will use this situation to change our processes in the future. We appreciate the fact that you came back in and gave us a second chance to work with you. Thanks Again, Momentu... read more
I purchased a 2011 Mercedes E350 Convertible (a 54k car) that had been brought into the dealership less than 48 hours before I drove it off the lot. In that time, the car was not at the dealership long enough to have an inspection much less a car wash. (I found the car online after setting up a filter search on AutoTrader and searching for several months.) First, this is a vehicle the sales person did not know much about - understandable since it was an MB not a BMW; however, without proper knowledge a customer should not be... read more
Business response:
Hello, We wanted to let you know we value your business and feedback. We are always looking for areas to improve on. After further review of your sales file we noticed that the vehicle was sold "As-Is" and nothing else was promised in the sale of your vehcile. The car did meet Texas state law requirements to be sold "As-Is" and any other request should have been made at the time of sale. We apologize for any inconvenience this may have caused you. Regards, Momentum BMW Management
Horrible experience at this dealership. We went to this dealership to lease a new 750Li. After deciding on the vehicle, which we were told was on site, we came back the next day to finalize the deal. The salesperson we had met with during our initial visit (JB) told us that he would not be there the next day but introduced us to the person (RM) who would be taking care of us the next day. JB told us that he had informed RM of which car we were looking for and that he would have the car pulled up front when we arrive the next... read more
Business response:
Thank you for taking the time to share your comments and feelings about our dealership on DealerRater.com. Even though your comments did not shine a positive light on our dealership, it is helpful to us in finding out where some of our weaknesses lie; whether in our personnel or our processes. We apologize for your experience and we appreciate your feedback. We hope for a future opportunity to make this right for you. You may contact me anytime to voice your concerns. Regards, Cliff Miller 713.596.3100
Momentum BMW has to be the worst BMW service facility not only in Houston but probably the whole country. In what has turned out to be a nightmare experience, we find it shocking that they can get away with this despite being an insurance-paid claim service. From day 1, we had a bad experience with Momentum. Never once was a written estimate provided to us on WHAT was wrong, HOW long it will take to fix and WHEN can we expect to get our car back. Under Texas law, repair shops do not have to provide written estimates, and the... read more
Business response:
We are disappointed to read that your recent experience was not satisfactory. We do not want anyone to leave our dealership believing we have not made every effort to earn their business. At Momentum BMW Body Shop, our focus is to provide consumers excellent customer service. You may contact me anytime to voice any additional concerns. Regards, Randy Charlton Director Momentum BMW Body Shop 713.596.3250
in 2010 I purchased a Z4 Roadster. As a happy consumer I trusted the dealership wold not sell me something that was less than BMW standards. Recently, I thought I might sell my roadster and pulled into one large box re-sellers to get a quote. Much to my surprise they told me that the entire side of the car had been repainted and that the information did not show up on the CarFax. I was told that Texas is a buyer beware state and I should have had it inspected independent of the Dealer. REALLY, a BMW dealership. Needless to s... read more
Business response:
Thank you for feedback regarding your situation with the Z4. We apologize for any inconvenience this has caused you. We will do our best to improve our processes when situations like this arise. We hope to be able to make this up to you in the future. Please feel free to contact me with any questions or concerns you may have. Regards, Gerald Cardenas Pre Owned Director 713.596.3100
First of all, I will say I got a good deal on a 3 series that was sold as a Certified Pre Owned BMW, ha. Well after about 4 months my car overheats, two days after it was out of the shop for routine maintenance(oil change, steering column fluid, brake fluid, parking brake). So I find the radiator fluid tank is absolutely empty as I am on my way of town. Great. Replace the fluid, drive around for the weekend, and take the car in on Monday to check for any problems. After calling in that afternoon at 330, after I had dropped i... read more
Business response:
We are disappointed to read that your recent experience was not satisfactory. It appears as though we mishandled your situation and for this we apologize. We do not want anyone to leave our dealership believing we have not made every effort to earn their business. At Momentum BMW Service, our focus is to provide consumers excellent customer service. You may contact me anytime to voice any additional concerns. Regards, Daniel MacFadden Service Manager 713.596.3100
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 9,652 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.