BMW

stolzmic 

on DealerRater

7 years ago

"Ultimate Professionals" Zack in the detail shop treats my cars as if they are his own. The attention to detail in cleaning and painting the cars is the best I have ever seen. I thought I was the best but I have found someone better. Gwen is the most perfect customer manager. Some repairs are expensive but she always works with the client to develop a plan. Some repairs are immediate while others can wait. I always understand the repairs and the options. My cars always look and feel better leaving Thompson than when entering... read more

Msv443 

on DealerRater

8 years ago

"Don’t take your car for service " This is the second time I’ve taken my car to Thompson for inspection and twice it came back with leaks the first time I found a pick in my car now it’s leaking again. All of a sudden, I left it on Sunday afternoon and Monday leaks really if your car doesn’t have any repairs they will make some 

Msv443 

on DealerRater

8 years ago

This is the second time I’ve taken my car to Thompson for inspection and twice it came back with leaks the first time I found a pick in my car now it’s leaking again. All of a sudden, I left it on Sunday afternoon and Monday leaks really if your car doesn’t have any repairs they will make some 

Jeff C 

on DealerRater

8 years ago

Okay, my car scheduled a routine oil change for the end of next month at this dealer and I realized inspection was due this month so I called to move the appointment. They not only got me in for the very next day, they ensured that I was provided a BMW loaner last minute. This to some might be expected but as many customers as they have, they did not have to do this! Then, I was concerned about my first "problem" with the car, which was water getting into the front passenger door sill. I has purchased the lighted sill plate ... read more

Beamer Girl 

on DealerRater

8 years ago

This was a return visit to Thompson BMW, having been a customer for over 11 years. Service has always been dependable, courteous, and prompt. In the market for a new car, I did my research and test drove other brands but came back to Thompson for a new BMW 330 Xi without hesitation. The client representative went out of his way to find the exact car that I requested. 

Jackee Simpkins 

on DealerRater

9 years ago

I leased my x3 new and loved it so much and the service at Thompson that we bought the car when the lease was up. When your car needs service the provide a loaner car and they can valet the car to your home (or work, etc.) and bring back your car when finished. We got the extended warranty that covers just about everything Gwen and Andi in service are exceptional and kind. I love them. And Norm Marrazzo who helped me through the buying process was amazing in helping me as my boyfriend and I own a law firm so I had to do most... read more

Lew 

on DealerRater

9 years ago

Rate Thompson a 10 out of a 10. Being a out of state buyer can sometimes be a little nerve racking. I was searching in 5 states for a particuliar color combination with specfic options. The only place I was able to find exactly what I was looking for was at Thompson BMW. Any reservations I may have had at first were quickly diminished to nothing. Rob Ridgway was a fantastic salesman to deal with. Rob made my buying experience easy and painless. Rob went out of his way to make me a satisfied customer. Would highly recommend T... read more

Marialyce Keane 

on DealerRater

9 years ago

Over the past 20 years our family has purchased six cars from Dennis Bridges. Dennis is a consummate professional, has knowledge of the product, is fair in contractual business, has attention to detail as well as excellent skills in customer service. I highly recommend Dennis and regard him as the face of the Thompson Organization. 

lover of BMW 

on DealerRater

9 years ago

I was very pleased with the time and attention given to me in helping me find and purchase my BMW. this is actually my third purchase of a BMW from Thompson BMW, and I will