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BMW
- Automotive
- Austin, TX
About this business
Location details
7011 McNeil Dr, Austin, TX, 78729, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Eric Dominguez is great advisor and professional..." Eric Dominguez is great advisor and professional person. Very reliable, He will tell you what needs to be done on your car. He keeps you updated.
"BMW of Austin never disappoints. I've been a service..." BMW of Austin never disappoints. I've been a service customer for 11 years and I drive in from Buda. Great customer service and service to my vehicle. My Service Advisor is the best, thank you Charles Bellinger!!!!
"I’m pretty handy when it comes to working on my own..." I’m pretty handy when it comes to working on my own vehicle and the issue I had with my recent trip was a simple solution and a simple fix. Alan assisted me in answering questions prior to scheduling my appointment, assisted me in scheduling the appointment, and made the process simple when I arrived. This was my first need to come in to receive service and even though I’m comfortable working on my vehicle I can say I will consider using your location for service based... read more
"Troy Massey treated us like royalty! It was literally the..." Troy Massey treated us like royalty! It was literally the best experience ever on a vehicle purchase. I will never purchase a new vehicle anywhere else. Top notch and first class!
Business response:
Stacey, thank you for the positive review and rating! We are happy to know that you had a good car-buying experience with us and with the help of Troy and our team. We truly value your business!
"I asked to have my appointment moved up if possible, and..." I asked to have my appointment moved up if possible, and the service team was eager to oblige. BMW Austin runs an efficient and highly competent service operation. It is a major reason that I find the dealership to be so impressive compared to others I have encountered.
Business response:
Bill, thank you for your positive feedback! We can't tell you how nice it feels to hear that Tim went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!
"Service department was very friendly, informative and..." Service department was very friendly, informative and timely with repairs. Service advisor Amanda DeHart was very good. She kept us informed the whole time the car was being serviced.
Business response:
Thank you for the great review. We will be sure to thank Amanda for providing you with friendly and informative service. We look forward to working with you again.
"The whole experience was great! The only thing they..." The whole experience was great! The only thing they missed was the key to the locking lug nut and of course we got a nail in the front tire the second day we owned the car. Had to send for and buy a new key and keep the tire aired up until we get it.
Business response:
Thank you for sharing your experience. We are happy to know that you enjoyed our services. We appreciate your feedback and will be sure to pass this along to our team. Let us know if there is anything else we can help you with. We look forward to working with you again.
"Everyone was nice. Loaner car was clean and full. Lent me..." Everyone was nice. Loaner car was clean and full. Lent me an xdrive which was generous of them. Checked back in the next day no problems.
Business response:
Thank you for the great review, Giau. We are happy to know that you enjoyed our services. We look forward to working with you again,
"Very good start to finish. Mike reached out to me at..." Very good start to finish. Mike reached out to me at exactly the right intervals and he knew what I was looking for and got me exactly the car I wanted. It was a very efficient process. The only thing I would make sure is that people knew that full service is no longer included when buying a BMW. It’s a small point but it is a surprise. Other than that these guys were completely outstanding.
Business response:
John, Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! Our team is available should you require any extra help. Safe travels!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 4,851 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 8:30 a.m.