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BMW
- Automotive
- Austin, TX
About this business
Location details
7011 McNeil Dr, Austin, TX, 78729, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"So happy with my X3 Hybrid, thank you Charlie Baze for..." So happy with my X3 Hybrid, thank you Charlie Baze for assisting me twice with my BMW purchases. I have been well taken care of from purchase thru maintenance thru trade-in to new purchase!
Business response:
Thanks for the great review! We're glad to hear Charlie and Sean were able to help you find a great vehicle and was able to make your overall experience at our dealership excellent. If you need help with your X3 Hybrid, feel free to give us a call!
"BMW of Austin is an excellent dealership and I’ve been..." BMW of Austin is an excellent dealership and I’ve been going there for years because they always take care of me and my cars. Scott L is an outstanding service advisor with his communication and having my best interests at heart.
Business response:
Christopher, we appreciate you taking the time to share your excellent service experience with Sean and Scott! We truly appreciate your positive feedback, and we look forward to working with you for years to come!
"My service Advisor, Charles Bellinger Was very..." My service Advisor, Charles Bellinger Was very professional and courteous. My repair was completed successfully. I would highly recommend them as I received excellent service.
Business response:
Thank you for the great review, Sheila. We will be sure to thank Charles for providing you with excellent service. We look forward to working with you again.
"Customer service was fast and professional. The lady at..." Customer service was fast and professional. The lady at the service desk was very helpful and genuinely kind it made my day eventhough I didn't see her name. Thank you!
Business response:
Thank you for the excellent review. We are happy to know that you enjoyed our services. We look forward to working with you again.
"We had the best and very fulfilling experience of buying..." We had the best and very fulfilling experience of buying our 1st BMW from Mike Hanaway. He was extremely professional, very patient and goes the extra mile to help us out. He made this process very pleasant and a memorable one. We will definitely return to BMW of Austin for our next car ONLY because of the service we received from Mike Hanaway. He also got us in touch with Taylor Coleman for our genius appointment. Taylor is very knowledgeable, patient and helps y... read more
Business response:
Hi- It sounds like you had a quality experience from start to finish, which makes us very happy! Thank you for taking the time to write a review. We are thrilled to learn that you're satisfied with the high level of customer service you received with Mike and with your purchase. Congratulations on your 1st BMW! We truly appreciate your positive feedback, and we look forward to taking care of any of your auto needs in the future.
"Absolutely no pressure to buy, very accommodating, very..." Absolutely no pressure to buy, very accommodating, very knowledgeable, a wonderful car buying experience! Topped by a wonderful Wizard who educated us on all the features of this vehicle!
Business response:
Thank you for taking the time to write a positive review! We are happy to hear that Sean and Charlie were able to help you find a great car and was able to make the overall experience at our dealership pressure-free. If you ever need help with your new ride, feel free to give us a call!
"We just purchased the 4th car from BMW of Austin. We have..." We just purchased the 4th car from BMW of Austin. We have worked with the same sales manager, Troy Massey on every one for many years and he has provided exceptional service and support throughout our time doing business with the dealership. Whenever we have had special circumstances that required his help or just going above and beyond to support us over the years, Troy has been extraordinary. We can't say enough good things about working with him and the rest o... read more
Business response:
We cannot thank you enough for taking the time to write out this thoughtful play-by-play of your entire experience with Troy, Brett, and Eric. This is such a neat story and we will absolutely make sure to pass this along to everyone at our dealership. We truly appreciate your loyalty and business at BMW of Austin. Just as you mentioned, old-fashioned handshakes from your BMW of Austin family over here,
"Great place to buy your vehicle, absolutely the the..." Great place to buy your vehicle, absolutely the the salesman and financial staff. They are very customer service friendly and want to make sure you are happy!!
Business response:
Thank you for the amazing review. We are happy to know that you enjoyed your sales experience. Let us know if there is anything else we can help you with. We look forward to working with you again.
"Brian treated me respectfully and graciously. Despite my..." Brian treated me respectfully and graciously. Despite my advanced age and technologically deprived life, he took lots of time with me. I may have to adopt him. The young lady who trained me on all the bells and whistles was also excellent. And the follow up man with magic table was delightful, too.
Business response:
Thank you for the great review. We will be sure to thank Brian and the rest of the team for providing you with knowledgeable service. We look forward to working with you again.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 4,851 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 8:30 a.m.