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BMW
- Automotive
- Atlanta, GA
About this business
Location details
550 Interstate North Pkwy SE, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
No Response - Fraudulent Lease Structure Problems I obtained my BMW 530e in November 2019. At the time, I requested a lease (I have leased countless vehicles over time, including 3 prior BMWs). I was provided a "lease agreement", which the dealership referred to as BMW Owner's Choice. I was told that this is how you lease a vehicle in Georgia. I didn't think twice. 2.5 years later I went to register the vehicle in another state. That state would not register the vehicle due to the conflict of (i) my name on the title and (ii... read more
Business response:
Hi Adam, Thank you for your feedback. I understand your disappointment with us and would like the opportunity to make things right. If you could please contact me, Kimberly, Customer Relations Manager, at your earliest convenience, I will be happy to assist you with this matter. | (770) 261-6432
Bad service experience Very bad experience with the service department. Not worth going there again, I sure will service my BMW530I at another dealership in the future, picked up the car that supposed to be ready, not washed nor vacuumed and even the oil change warning was not cleared after the service was done, not even sure they performed the service that I paid for. I think a Kia dealership will offer better service than yours.
Absolutely Awful This. Isomers is ABSOLUTELY AWFUL! It is a great buying experience as long as you don’t have any issues. I bought my first Bmw there and didn’t have any issues with it in 2015. I bought a 2019 there... and it was a lemon right out of the gate. Recently I have had engine issues (after several other issues... that are still not fixed) and they are not willing to do anything about it. I. Order for me to get a new car, they want me to tack on $6K plus all the other normal fees that come when you get a new car. M... read more
Buyer We bought one of their loaner cars. When we traded the car the dealer pulled the Car Fax and it showed the car had been wrecked in the rear end. We weren’t told about this when we bought the car. We didn’t request a car fax because the car had belonged to the dealership since new. We feel this should have been disclosed by the dealership and that we were essentially lied to because we were told the car had been checked and nothing was wrong with it. If they would conceal something like this who knows what else they wou... read more
Business response:
Nancy Johnson, it's upsetting to hear that your experience was anything but stellar. If you'd be willing to provide more feedback about your experience, please call Kimberly, Customer Relations Manager at (770) 261-6432 or Kimberly.Ikeh@atlantabmw.com. We hope you can give us another chance to better serve you.
BMW 750li repair Terrible experience. My car was initially to take 3 days to be completed. I did not receive the vehicle until 2 weeks after my initial drop off. Every check is my vehicle was promised to be ready the following day. Additionally, No loaner was provided. I missed out on several trips and income opportunities due to this 2 week delay. I wrote emails that escalated to management in regards to concessions due to delay. The management dismissed my concern and directed me to contact the corporate office if I had fu... read more
Business response:
Baron Brown, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. If you would be willing to provide more feedback on this matter, please feel free to call me, Kimberly Ikeh, Customer Relations Manager at (770) 261-6432.
Customer Service Poor We purchased a new BMW X-5 over six week ago and have been happy with the car. However, the license plate for the car has not been received. As of today, we are driving with a temporary license tag that expired seven days ago. We began calling the dealer's sales personnel several days before the tag expired but have not received a return call from anyone at the dealership. Meanwhile, we are driving around with expired plates and no state registration.
Business response:
Thank you for letting us know about your recent visit to Global Imports BMW. We do hope we can be of assistance in the future. Take care!
They are the WORSE business experience ever. Alex Arias and I came to an agreement to purchase a car (2019 Hyundai). On the day I was to drive two hours, asking a friend to take half-a-day off work to buy it, we found out that Alex had sold the vehicle - for $500 less... LESS! than I offered. We were halfway on the drive. My friend lost wages for the day, I lost vacation time, not to mention literally driving an hour towards Atlanta only to turn around in rush hour. I know big companies don't give a xxxx about us, because a ... read more
BMW X7 Purchase Salesman was supportive, attentive and responsive but not very detail oriented, nor did he have a sufficient understanding of the vehicle (especially obvious at delivery). He was new, so some slack given, but at delivery the car was not prepped (dirty - sticky stuff remained on the car) and few system operational needs and setup could / would be explained. Management appeared to standoff and let the shortcomings of a new salesman be his problem.
Business response:
Thank you for your review. We are disappointed to know that we did not meet your expectations. If you'd be willing to provide more feedback about your experience, please call Kimberly, Customer Relations Manager at (770) 261-6432. We hope you can give us another chance to better serve you.
Rude Overcharging Service Techs This was one of my worst experiences with Global due to a very rude and combative service adviser name J Bowen. I consider myself a easy going pleasant person but this BMW representative really ruined my day. The entire visit was unpleasant but there were 3 incidents (listed below) that prompted me to write a review. 1. He wanted to challenge the services I requested done to my vehicle then requested that I produce original bmw receipts to show my car was authentic. Only after I asked the situ... read more
Business response:
T Robinson --- Thank you for taking the time to offer us feedback. I can assure you that we do not find this behavior acceptable. If you could please call me, Kimberly, Customer Relations Manager at (770) 261-6432, I would be more than happy to speak with you to further address what happened.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.2 star rating with 6,339 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.